plat missing from my action

[darthmaul121783]

i sold a item in the action house and when i tryed to get my plat out of the mail i get a message that a: a internal error has occured

after talking to a GM they said that i should check the forum:

transcript of chat

(Tell): Eilthyra tells you, 'Hello, I am a Dungeons & Dragons Online Support Game Master. Please give me a moment while I research your issue. I will be with you momentarily. You can reply to my messages by typing /r and entering your message.'

(Tell): You tell Eilthyra, 'ok'

(Tell): Eilthyra tells you, 'Forerunner, I apologize for the inconvenience caused to you. However, you will not loose your money.'

(Tell): Eilthyra tells you, 'Your report indicates a known issue. This issue is being investigated by our development team. '

(Tell): Eilthyra tells you, 'Unfortunately the In-Game support team does not have any additional information about this issue and cannot provide you with a resolution at this time. '

(Tell): Eilthyra tells you, 'Any new information about known issues can be found on http://www.ddo.com/forums. Checking the forums frequently will keep you up to date with official information and announcements about the game.'

(Tell): You tell Eilthyra, 'so when a patch is made i'll get the money out of the email?'

(Tell): Eilthyra tells you, 'Forerunner, I am sorry but we can not provide any ETA but you will receive your money back.'

(Tell): You tell Eilthyra, 'no but i didn't ask for a eta i mad a statment and this is just a crapy problem. thanks for all your help thats the only problem i was having'

(Tell): Eilthyra tells you, 'Your help request is now resolved. As a result of the request being closed the GM you were speaking to is unable to receive any further messages from you through this request. If you need to contact us again, please submit a new help request. Thank you for contacting Dungeons & Dragons Online In-Game Support.'


the GM is basicaly telling my to suve off. i have seen GM do a lot of things. from what i under stand she should have been able to just generate my plat. or atleast push my case up the chane insted she closes the ticket.


ok i work in a help desk and all in all this is a very bad answer.

so devs what is going to happen and when will me and the others that she aluded to get are plat back??

[ErgonomicCat]

If you work for a helpdesk, you know that there's nothing the helpdesk person can do to fix a known issue. It's a known issue, a developer is working on it, all the helpdesk person can do is relay the information to the customer and express empathy.

http://forums.ddo.com/showthread.php?t=122319

When a player wins an auction in-game mail is sent to the player that won the auction and the player that posted the auction. The player who posted the auction gets the mail with their winnings attached, but when they detach the money, the mail is not auto deleted. The mail can be manually deleted just fine, but when the player tries to open the mail again, an in-game error message pops up stating: "An internal error has occured" the mail is readable and deleteable still, but this message will appear everytime the mail is opened.


It's a known issue, the devs are working on it, they probably don't have a specific answer on how you'll get your money back.

GMs don't generate items or money for players. If an item has been lost, the GM can have someone track down the item, and if it was legitimately lost, it can be replaced, IIRC. But they will never simply wave a wand and poof something into existence, just like they'll never auto-complete a quest for you. 1. That's open to huge abuses and 2. They can't check all facts on the spot.

So, my p2p help is to say "It's a known issue. The GM told you that, and until the devs have more info, you probably won't get your plat. Sorry to hear that - I've had the same thing happen, though it was only about 500 plat that I lost."

[darthmaul121783]

thanks i did lose a bit more. mybe it's the help desk io work at but if you take the call you open a ticket for the user not just say sorry and close the ticket they should have some way to keep trake of the users that have had this problem

mybe i over reacted but it's ver upsetting when you spend all that time and end up losing out on what you have played so hard to get

[Mad_Bombardier]

More than likely, you successfully detached the money on the first try. The known issue is that the mail is not being autodeleted and remains in your mailbox after detachment and if you click it again, you get "(error) an internal error has occured."