Unfortunately, if everybody on the team took time to communicate in this fashion it would slow our development down significantly. There is real value in this kind of communication that is hard to really express and quantify in terms of "Is this more important than feature X?" Quarion does a fantastic job of getting us a list of your concerns on a very regular basis (weekly). He'll hunt us down and try to become informed about the problems. What is missing there is that when it comes to accurately conveying precise information and answering questions like what we see in this thread, it would take far too much overhead to manage it in this fashion.
We have a really good team for DDO. This has been my favorite group of people to work with ever. Our team has become very much like a family over time through the galvanizing force of going through really stressful times together and some long work hours. I can assure you that we have a team that cares about this game and about the players. The time has come and past for folks who don't want to be on the team to get out. Everybody on the team chooses to be here!
As a developer of the game who has poured tons of sweat equity into this product for the last three and a half years with lots of passion and personal sacrifice. I can tell you it is PAINFUL to read some of the feedback here. (not on this particular thread, but in general) There were days when I read the forums and felt really awful about myself and about my choice to invest myself in this product. To put some context into the kind of sacrifices that aren't uncommon in our industry:
I left a job that paid much more than I make now. I drug my family across the country away from their friends, loved ones, family, and schools to live in Boston where the cost of living and extreme weather put a serious crimp in our lifestyle. My dear wife suffered many, many lonely evenings while I worked late. She had to sacrifice a few years of her career for me to do this. All of this was not because Turbine demanded it.... it was because I was fulfilling a childhood dream of making Dungeons and Dragons come to life. I'm really lucky that my wife understood this ambition and this drive and supported this so much. Cumulatively, between the loss of her salary and my pay cut, we've "paid" over $100K for our copy of Dungeons and Dragons Online.
Was worth it? Not just yes.... HELL YES!
Do I take the game seriously? HELL YES!
Are there others on the team that have had personal sacrifice like this? Without a doubt.
You can't put a price tag on waking up in the morning and enjoying what you do. You can't put a price tag on fulfilling a childhood dream (no matter how silly and unrealistic it might be). You can't put a price tag on working with some of the most interesting and diverse people in the world. Every ambition has its costs both personally and to the ones around you that love you.
Am I satisfied with DDO now? Nope. None of us are! We are working to improve it, trying to keep a delicate balance between bug fixing and new features.
So... to get back more so to the point of what I was trying to get at. I can't blame anybody on the DDO team for having difficulties looking at these forums and seeing all their effort and work being ridiculed or sarcastically torn apart. It is humiliating to have your mistakes put up on public display. You have to totally humble yourself to admit publicly that somebody else has good ideas. Given a group of people that are somewhat introverted to start with, it would be an amazingly difficult expectation for our team to fulfill this level of communication regularly in addition to continuing to build the game.
Please accept my apology on behalf of the team for not having the time and/or the emotional capitol to be super active on the forums. So the next time you have "constructive feedback"

, please keep in mind that we are afterall human ... more or less. Although, I'm beginning to suspect Bunsen is a mindflayer in disguise.
My data build is complete now and I need to get back at it. There are new feats and spells that need my attention.
I do appreciate all the thumbs up I've seen in this thread. It makes me feel really good knowing that people out there playing the game are having fun and care about what we've created. Keep good ideas flowing on the boards and let us know what is good and what you'd like to see more of in the game.
Best regards,
Codog
PS. I don't intend to receive pity or admiration for sacrifices made. So please don't! I lived my dream! If you are going to thank anybody, thank my wife being so understanding and patient with me through all the rollercoasters of the development of this product. She was the one that made the true sacrifice here! She was also the one who prodded me into posting here the first time.
PPS. The rapid reload feat not affecting repeating crossbows is verified by design as a bug. I will be fixing this in module 6 and QA permitting maybe sooner.