Vista crashing when I run DDO

[noneill]

Hi, I just bought a new PC from cyberpowerpc.com and it has windows vista home premium, every time I run ddo it crashes me to the BSOD.

Here is the error, anybody else have this problem:

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 9/8/2007 10:49:44 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Ned-Game-PC
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000101 (0x00000061, 0x00000000, 0x826c7120, 0x00000001). A dump was saved in: C:\Windows\MEMORY.DMP.


Here is the system summary from MSINFO32:

OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6000 Build 6000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name NED-GAME-PC
System Manufacturer System manufacturer
System Model System Product Name
System Type X86-based PC
Processor Intel(R) Core(TM)2 Duo CPU E6750 @ 2.66GHz, 2666 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD ASUS P5N-E SLI ACPI BIOS Revision 0703, 8/9/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.0.6000.16407"
User Name Ned-Game-PC\Ned
Time Zone Eastern Daylight Time
Total Physical Memory 2,045.94 MB
Available Physical Memory 1.06 GB
Total Virtual Memory 4.21 GB
Available Virtual Memory 2.92 GB
Page File Space 2.29 GB
Page File C:\pagefile.sys



Here is the first part of the DXDIAG, I have all of it but not sure it all that is needed? I can post it if needed.


------------------
System Information
------------------
Time of this report: 9/9/2007, 11:08:45
Machine name: NED-GAME-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_gdr.070627-1500)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Duo CPU E6750 @ 2.66GHz (2 CPUs), ~2.7GHz
Memory: 2046MB RAM
Page File: 1246MB used, 3064MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode



I tried plugging in some usb headphones when I first launched DDO and then I noticed alt-tab did not work, the headphones did not work and then I got the BSOD shortly. I tried the headphones without DDO and they still don't work. I have tried DDO without the headphones and it crashes every time within a few minutes. Not a single crash unless DDO is running. Tried the clicking on more online help from microsoft in the event viewer but they have nothing. I have seen some posts referencing issues with DDO, Vista and sound cards but haven't found any posts telling what to do, maybe my search-fu is weak but I can't find anything to help fix it. I do plan on getting a soundblaster card eventually, if the integrated audio is causing the problem, I will get one as soon as I can.

Thanks

[noneill]

I updated the sound drivers and I played Sunday night, I crashed every hour or so that was an improvement. None of the front panel usb, firewire or headphone plugs worked though. I opened it up and none of them were connected. I connected the usb and firewire and they work fine. The audio stuff had a wire bundle with an AC97 connector or a HD Audio connector. The mb has HD audio but the only mb receptacle I could find was an AAFP. It can take either the AC97 or the HD Audio connector, I tried both, the front panel audio still does not work. Maybe I should not have plugged anything n that AAFP slot because now it crashes (BSOD) every 10 minutes when running ddo. I tried LOTRO and left it running for 45 minutes while I did something else and it was frozen when I checked on it, has to reboot through the reset switch. I will have to try some non-turbine games and see what happens. When not gaming it never crashes. Left it on when I went to work today and it was fine when I got home. Started DDO, crash.
Have tried some more monitoring programs and added a frsh air intake fan next to the video card, mb temps run 38 C to low 40's. Wondering if I get a SB card if that will help. So I have this great gaming machine that runs quicken and IE without a hitch but crashed when I run games.

Sent my files to Turbine, they told me Vista isn't supported but they will look into it, that was Sunday, no word yet.

Sent an email to cyberpowerpc at the same time, haven't heard from them.

[Tenkari_Rozahas]

Well, it would take turbine a while to figure out how to help you since the game isnt supportive of Vista yet, so who knows how long it would be... is there a compatibility option like there is with XP? if so, why not try to run the game in XP compatibility mode?

[noneill]

Well, it would take turbine a while to figure out how to help you since the game isnt supportive of Vista yet, so who knows how long it would be... is there a compatibility option like there is with XP? if so, why not try to run the game in XP compatibility mode?

I should have checked if my favorite game was compatible with Vista before I bought a new pc but I didn't. I have Vista on my work laptop and have played DDO on it without crashing so I didn't expect problems. I haven't really played on it for long periods though and it is not bleeding edge components like in my new pc. I have the Gefore 8800 with 768 MB in the new one and a 28" viewsonic, the worst thing is how awesome it is when it is running and then crashing.

I ran NWN2 without crashing last night, it has froze up on LOTRO though.

They have been getting back to me once a day now, I sent them my DXDIAG file and then they had me install some beta video drivers, still crashed, this time with a Stop: 0X00000101 error. They requested my msinfo32 file and I just sent it.


What is the compatibity option? I see Microsoft has a thing called virtual PC which allows you to run other os's without dual booting but I would need to upgrade to Vista Ultimate to use it.

[noneill]

Vista does have the compatibility option, I will try it when I get home. That would be great if it works !

Thanks Tenkari.

[Impaqt]

Vista does have the compatibility option, I will try it when I get home. That would be great if it works !

Thanks Tenkari.

Make sure its set to "Run as Administrator" as well.