Tried to do a Twilight Forge raid the other day, and once we got to the Forge, there was no warforged to let us into the quest. I placed a GM ticket and we decided to run the Dragon instead. Waited for the GM, and once he responded I explained the situation.
I told the GM that "the public instance which allows entry to the twilight forge must be reset. the warforged is not in place to allow entry into the forge, and the instance cannot be reset by parties because it is public. please reset it"
I was told "please transport to the instance"
You can't be serious. I gave an exact location. If the GM doesn't know of which instance I'm speaking, he should NOT be a GM.
Please give your CS some teeth, and training. They should be required to have elementary knowledge of DDO and each instance. It is obvious they do not. Fix it, Q.
That is all.