Connection problem

[Nixxmaster]

Hey I am having a problem with my client. I open it and it loads taking a very long time on data centers and when its finally done I get this message, Web error while accesing the datacenter: The underlying connection was closed: Unable to connect to the remote server, yet I am connected to the internet and my browsers work fine. When I try to start it from the launcher in the DDO folder It goes through the list slowly and when i get to the login screen it fails all the 5 attempts to log in. Any Suggestions? Thanks in advance.

[Altumus]

The first thing to check is any firewall or router configurations - also try doing a tracert to gls.ddo.com and posting the results here. That may help identify issues.

[Nixxmaster]

1 4ms 4ms 4ms homeportal.gateway.2wire.net [172.16.0.1]
2 49ms 49ms 49ms 65.14.252.28
3 52ms 54ms 49ms 65.14.255.241
4 58ms 56ms 54ms axr00msy-7-1-0-1.bellsouth.net [65.83.237.14]
5 1798ms 59ms 59ms axr01mco-so-1-0-0.bellsouth.net [65.83.236.34]
6 57ms 59ms 59ms axr00asm-0-3-1.bellsouth.net [65.83.236.14]
7 60ms 54ms 59ms 192.205.34.225
8 120ms 119ms 114ms tbr2.ormfl.ip.att.net [12.122.106.70]
9 118ms 119ms 119ms tbr1.attga.ip.att.net [12.122.12.121]
10 116ms 114ms 115ms tbr.dtrmi.ip.att.net [12.122.10.197]
11 111ms 114ms 114ms tbr.dtrmi.ip.att.net [12.122.9.177]
12 117ms 114ms 114ms tbr.phlpa.ip.att.net [12.122.10.38]
13 115ms 115ms 119ms tbr.phlpa.ip.att.net [12.122.9.165]
14 114ms 114ms 114ms tbr.n54ny.ip.att.net [12.122.2.17]
15 108ms 109ms 114ms tbr.m54ny.ip.att.net [12.122.9.130]
16 115ms 115ms 119ms tbr.cb1ma.ip.att.net [12.122.10.21]
17 114ms 114ms 144ms 12.127.5.93
18 107ms 109ms 114ms 12-122-254-14.attems.net [12.122.254.14]
19 109ms 109ms 114ms mdf001c7613r0003-gig-10-1.bos1.attens.net [12.130.0.170]
20 109ms 109ms 110ms 12.130.10.69
21 110ms 114ms 109ms 206.16.13.87

[Theboz]

1 4ms 4ms 4ms homeportal.gateway.2wire.net [172.16.0.1]
2 49ms 49ms 49ms 65.14.252.28
3 52ms 54ms 49ms 65.14.255.241
4 58ms 56ms 54ms axr00msy-7-1-0-1.bellsouth.net [65.83.237.14]
5 1798ms 59ms 59ms axr01mco-so-1-0-0.bellsouth.net [65.83.236.34]
6 57ms 59ms 59ms axr00asm-0-3-1.bellsouth.net [65.83.236.14]
7 60ms 54ms 59ms 192.205.34.225
8 120ms 119ms 114ms tbr2.ormfl.ip.att.net [12.122.106.70]
9 118ms 119ms 119ms tbr1.attga.ip.att.net [12.122.12.121]
10 116ms 114ms 115ms tbr.dtrmi.ip.att.net [12.122.10.197]
11 111ms 114ms 114ms tbr.dtrmi.ip.att.net [12.122.9.177]
12 117ms 114ms 114ms tbr.phlpa.ip.att.net [12.122.10.38]
13 115ms 115ms 119ms tbr.phlpa.ip.att.net [12.122.9.165]
14 114ms 114ms 114ms tbr.n54ny.ip.att.net [12.122.2.17]
15 108ms 109ms 114ms tbr.m54ny.ip.att.net [12.122.9.130]
16 115ms 115ms 119ms tbr.cb1ma.ip.att.net [12.122.10.21]
17 114ms 114ms 144ms 12.127.5.93
18 107ms 109ms 114ms 12-122-254-14.attems.net [12.122.254.14]
19 109ms 109ms 114ms mdf001c7613r0003-gig-10-1.bos1.attens.net [12.130.0.170]
20 109ms 109ms 110ms 12.130.10.69
21 110ms 114ms 109ms 206.16.13.87

It looks good, I dont see any problems

If you have any firewall(Windows firewall, router) turn them off, then try to connect.

Make sure your DATE and TIME are correct

[Snike]

Also make sure you try and run the trace right when you have a problem, sometimes it can be intermitent.

[Nixxmaster]

Turning off my Firewall worked thanks!