Shane: Thank you for contacting Turbine Support. Which game can I help you with today?

brodie : dungeons and dragons

Shane: Hello brodie, how are you and how may I help you?

brodie : i just got disconnected with Marty. Can you look up that conversation?
***in the previous conversation i mention all graphics issues and we go thru dxdiag crud and he is just about finished telling me to reinstall the game when BAM he disconnects. ****

Shane: Sure brodie, please wait for a moment while I go through previous chat session.

Shane: brodie, have you received any error messages?

brodie : dndclient.exe errors

brodie : system totally locking up even when i just have the character login screen up.

Shane: Could you let me know the exact error messages you have received.

brodie : lemme check sys logs to see if they are there.

brodie : Faulting application dndclient.exe, version 5.4.30.8397, faulting module unknown, version 0.0.0.0, fault address 0x00000000

brodie : from event viewer

Shane: Let me know if you have installed the game from game DVD or digital download.

brodie : digital download. just reinstalled it yesterday.

Shane: brodie, I would suggest you download the game again using download manager and reinstall the game.

brodie : ok

Shane: Please try running a scandisk, then try defragmenting your hard drive to consolidate free space, disable your internet security software which may be blocking large files, and re-installing the game from scratch.

brodie : can u provide a link?

Shane: brodie, wait for a moment while I fetch the link for you.

Shane: Game download manager link:-http://turbine.fuzeqna.com/ddo.support/consumer/kbdetail.asp?kbid=4761

Download manager link:- http://www.freedownloadmanager.org

Shane: brodie, I am sorry for this. First one is game download link.

Shane: Most probably this should resolve the issue. However if you face the issue even after trying above provided steps please get back to us. We will be more than happy to assist you further.

brodie : ok i will uninstall, download using dlmanager and then reinstall with all antivirus and firewall stuff turned off.

Shane: Alright brodie.

Shane: Good bye and good luck.

brodie : bye

so off i go for another 1.5hr uninstall dload and reinstall.