- Email regarding reason for banned status... was never sent.
- Sparker dodged my questions.
Just what is the policy regarding players trying to recover their accounts prior to a major event? "Any and all questions are to be diverted, and excuses are to be given. If the customer asks for proof, always dodge the question and invent a reason."
I work in Customer Service as a Manager. I play here to get the stress off me. I really enjoy DDO. This is NOT HOW YOU TREAT A CUSTOMER.
Essentially, I think a revision of policy may be in order, as this is clearly ineffective. That is, unless you want to urge everyone to dodge Turbine for the notoriety when it comes to problem resolution...
My email in the Profile is valid. Why weren't the details sent in accordance with the policy noted in the stickied thread?