Gone like many others...

[DolfaTrueheart]

So noone will answer the question about the barrier in reaver and swappin toons but any thread in relation is being deleted (Like Dryth's today)...So much for ever getting an official response...look forward to the fix obviously coming soon!

Whatever happened to just answering what your clients ask you...

[Tavok]

What do you expect from Turbine?

They've have already completely lost any hope I once had in them. They won't respond to a single thread, they won't even answer a question for christ's sake. What is wrong with you people? Do you even have any clue on how to run a business?

But yet Tasty Ham is a subject that always gets a dev responce, and in fact has gotten the TotW 2 or 3 times now. Tasty Ham, obviously quite important.

(Not to dis Kargon, but just showing the direction Turbine is heading with their game)

[Mad_Bombardier]

<knock, knock>
"Who is it?"
"Goons."
"Who?"
"Hired goons."

(P.S. I think Turbine's answer was quite clear.)

[Hendrik]

<knock, knock>
"Who is it?"
"Goons."
"Who?"
"Hired goons."

(P.S. I think Turbine's answer was quite clear.)

I agree Mad. Very clear....

Threads detailing exploits and how to do it will be deleted.

[Aspenor]

I agree Mad. Very clear....

Threads detailing exploits and how to do it will be deleted.

::cries:: aw I missed something juicy.

[DolfaTrueheart]

I agree Mad. Very clear....

Threads detailing exploits and how to do it will be deleted.

Well Mr. Turbine since you obviously know there intentions explain why another thread explaining the same thing is still up.

http://forums.ddo.com/showthread.php?t=108900 <-- Edit to add link of other thread explaining the same thing the thread got deleted explained.

[Vhlad]

Well Mr. Turbine since you obviously know there intentions explain why another thread explaining the same thing is still up.

Which has been up for over a month. IMO Dryth's was deleted because it was, 1) a repeat issue and 2) not development related. Unless someone posted something new in there that I missed, the month old thread contains everything that was discussed (and more).

[bigal4458]

Well Mr. Turbine since you obviously know there intentions explain why another thread explaining the same thing is still up.

http://forums.ddo.com/showthread.php?t=108900 <-- Edit to add link of other thread explaining the same thing the thread got deleted explained.

Apparently this thread is gone now too. I blame the underwear gnomes

[Dane_McArdy]

So noone will answer the question about the barrier in reaver and swappin toons but any thread in relation is being deleted (Like Dryth's today)...So much for ever getting an official response...look forward to the fix obviously coming soon!

Whatever happened to just answering what your clients ask you...

It's this kind of attitude that probally makes them not answer.

You aren't owed an answer. You can certainly feel that you are.

They have said that phrasing a question that way is a good way to NOT get an answer.

The funny thing is, many people expect to be treated a certain way. Like in this case, you had a question, and you expect your question to be answered in a timely manner, and when it wasn't, you express how you feel about how you are being treated.

That's fair enough.

However, Turbine has stated many times how people should post, ask questions and all that, and many players basically say, screw that, i don't have to, I pay you.

If you want to be treated a certain way, and say so, does it not follow that you should extend the same curtesy and treat people the way they say they want to be treated?

[moonprophet]

This is probably not the thread to ask this, but since it is frequented by many "founders", I was wondering if you could tell me how I might also obtain a paid position with turbine?

[bigal4458]

It's this kind of attitude that probally makes them not answer.

You aren't owed an answer. You can certainly feel that you are.

They have said that phrasing a question that way is a good way to NOT get an answer.

The funny thing is, many people expect to be treated a certain way. Like in this case, you had a question, and you expect your question to be answered in a timely manner, and when it wasn't, you express how you feel about how you are being treated.

That's fair enough.

However, Turbine has stated many times how people should post, ask questions and all that, and many players basically say, screw that, i don't have to, I pay you.

If you want to be treated a certain way, and say so, does it not follow that you should extend the same curtesy and treat people the way they say they want to be treated?

This door swings both ways Dane, and that is no way a direct comment on your personal lifestyle

Turbine is reknown for their (lack of) customer service and "Men in Black" policy to things like these. I don't think it is unreasonable for a paying customer to feel owed an honest and respectful answer or explination to important issues.

Do you?

[Ziggy]

Turbine is reknown for their (lack of) customer service and "Men in Black" policy to things like these. I don't think it is unreasonable for a paying customer to feel owed an honest and respectful answer or explination to important issues.

Do you?

but the thing is they used to give us excellent responses, and they used to not delete things. But the customers were mean spirited and yelled at them for giving them answers, so the answers were cut back.

[Bamff]

Dane, your comments do have some merit but at the same time there are certain courtesies that are, of a fashion, owed to any customer, whether internal or external.
I've been in sales and support for many years, and no matter how rude the customer gets (barring personal, abusive and profane attacks), it's my job to do everything in my power to satisfy them.

I think more companies in general need to remember that companies go out of business, one customer at a time.

[Yaga_Nub]

but the thing is they used to give us excellent responses, and they used to not delete things. But the customers were mean spirited and yelled at them for giving them answers, so the answers were cut back.

I think that's why people in the formus have gotten even more upset. They used to answer all the time. I think we F'ed that up with our responses but they did set a certain precedent that I hope we can get back to at some point.

[Ziggy]

I think that's why people in the formus have gotten even more upset. They used to answer all the time. I think we F'ed that up with our responses but they did set a certain precedent that I hope we can get back to at some point.

Aye its a vicious circle but unfortunately I dont believe it will return to the way it was.

I think the customers are going ot get ruder and ruder, and possibly more infractions will be given out. But i think if anything it will either stay the way it is now, or get worse. Which is sad, because we had such a good thing going for us.

[DKerrigan]

Though one of those threads had the perspective of in game support as it being fair...these threads are being moderated as if this is an exploit. I'd say "in before it's gone", but no one will really see it. I'd suggest asking an in game GM and see if their song has changed. If it hasn't today, I'm sure it will in the next week.

[bigal4458]

but the thing is they used to give us excellent responses, and they used to not delete things. But the customers were mean spirited and yelled at them for giving them answers, so the answers were cut back.

I vaguely remember this time, but as I didn't frequent the forums as often (now I work an office job, what else is there to do??), I don't remember the customer base being any more rude than they are now.

And besides, that is not a justifyable reason to stop providing customer services. I get people hanging up on me all the time and being rude, I can just tell my manager "i'm not making anymore sales or outcalls because the customers are mean." I mean, it's in the job description, "customer services", to serve the customer. Right?

[Dane_McArdy]

This door swings both ways Dane, and that is no way a direct comment on your personal lifestyle

Turbine is reknown for their (lack of) customer service and "Men in Black" policy to things like these. I don't think it is unreasonable for a paying customer to feel owed an honest and respectful answer or explination to important issues.

Do you?

You hear both good and bad Customer Service stories. I would say it's hard to judge the quality of CS based on what people say, knowing for a fact that people distort the facts to be the victim to garner sympathy.

Every good and bad CS story, I take with a grain of salt to it.

And so much of peoples opinions are based on how they see things. Some may feel that this isn't an exploit. So they say, Turbine shouldn't moderate based on that, because it's not. Some say it is.

However, our personal opinions on things don't matter to Turbine when they make a choice as to how to handle things.

They have internal policies which are based not on our views, but theirs. So in this example, if they felt that the subject of that thread would give people ideas they don't want acted on, they are going to remove it.

And if their policy is to not respond to that kind of stuff, most likely it's their policy to also not talk about what they won't talk about.

Yes, it puts them in a tough place, because they are being silent.

But it's like this. I say, I got a secret. What's that secret? I can't tell, it's a secret. Come on, tell us. NO I can't! Why tell people I have a secret if I don't want to tell it?

If they have a policy to not talk about certain things, then they probably also don't talk about what they don't talk about. Fight Club.

And then players, knowing this, make a big deal about how they didn't answer a question, putting Turbine in a no win situation.

And yes, I agree with the whole, we F'ed up. I've been saying it from day 8 of the forums going live. You need to be nice to get treated the same. And of course, I've been called a kiss butt for advocating mature, responsible dialog with Turbine so that they feel invested in us and be forth coming.

I know I am so crazy, aren't I?

[Ziggy]

I vaguely remember this time, but as I didn't frequent the forums as often (now I work an office job, what else is there to do??), I don't remember the customer base being any more rude than they are now.

And besides, that is not a justifyable reason to stop providing customer services. I get people hanging up on me all the time and being rude, I can just tell my manager "i'm not making anymore sales or outcalls because the customers are mean." I mean, it's in the job description, "customer services", to serve the customer. Right?

THe customer base is alot ruder then it used to be. Tis why the Kobold showed up.(no not mocat)

well there is a difference between you calling people and them calling you. I used to work cellular 411, and i used to work support for an online application.

People calling 411 were rude and beligerent And I did not have to help them. Same as the support, if they were rude, I told them to call back when they were calmed down and i would help them.

I also used to work at best buy. Once again if the customer was rude I didnt have to deal with them, i would call a manager over and they would either calm down or be told to leave.

The customer is always right is a myth.

[Dane_McArdy]

And besides, that is not a justifyable reason to stop providing customer services. I get people hanging up on me all the time and being rude, I can just tell my manager "i'm not making anymore sales or outcalls because the customers are mean." I mean, it's in the job description, "customer services", to serve the customer. Right?

These forums aren't customer service, no matter what people say. Saying they are doesn't make them so.

There is a whole Customer Service department seperate from this forum.

The forums are a privilage, at Turbines luxury. If they have said that any question posted here is not guarenteed and answer in any format, then post your questions with that understanding.

Coming back and complaining about it isn't going to help either.