Awaiting Ticket Response

[DevHead]

Hello,

I put in a ticket a week ago and haven't heard anything, can someone please follow up?

[DevHead]

Now at...two weeks?

[Necrash]

Now at...two weeks?

literally int he same Boat I havent played the game in like for ever come back and cant access anything!!! get an error when trying to open any server!

[AlmGhandi]

You might get more luck with pms to people.
I don't even think these forums are regularly monitored.

[DevHead]

I'm starting to wonder if the entire CS staff is unable to work from home, or gravity has lost its pull upon these poor souls and they've drifted into the void of space.

[HuskyMcSkakey]

Same here, I'm going on 17 days on my first ticket.

[HuskyMcSkakey]

Same here, I'm going on 17 days on my first ticket.

Welp 19 days now. I ll just accept that they won't be working on CS tickets at this time. Guess I ll play a different game. Thanks lol.

[HuskyMcSkakey]

You ever get reply?

[DevHead]

You ever get reply?

Nope. I think gravity has indeed released its grasp upon the team.

Or they have no way of working from home? It would be nice to know what is going on just to set expectations.

[HuskyMcSkakey]

Agreed, I wouldn't mind if they were unable to work from home or anything and can't do tickets... But we ve gottin no official statement saying what's going on which is annoying.
I've bee waiting 25 days for an response to access my account, so everyday that goes unresponsive, I don't play Lol.
Kinda trash, had to turn off VIP to so they don't milk my money while not letting me in my account.

[DevHead]

Keeping the streak alive.

Nope, still no answer yet, starting to get annoyed.

[HuskyMcSkakey]

Keeping the streak alive.

Nope, still no answer yet, starting to get annoyed.

I'm on mobile I wish I could screenshots my tickets.. I got them going month plus still open no responses, just merges.
I understand they may be experiencing issues with everything going on, but still even an statement on the status of customer service would be nice.. It's like it's non existent
Not cool, literally missed out on all of apirl free content and going to probably miss all of May to till they reply

[Cordovan]

Get me your ticket number.

[Amoneth]

Good luck with that. I had a problem a few months ago so I PM'd CS - no response, posted on the CS forums - no response, used the CS contact form - no response, posted a message on Facebook - no response. After looking at some reviews online, it seems that SSG Customer Service has an extremely poor reputation. So glad I pay two lots of monthly fees for this kind of treatment.

[Cordovan]

Good luck with that. I had a problem a few months ago so I PM'd CS - no response, posted on the CS forums - no response, used the CS contact form - no response, posted a message on Facebook - no response. After looking at some reviews online, it seems that SSG Customer Service has an extremely poor reputation. So glad I pay two lots of monthly fees for this kind of treatment.

Get me your ticket number too.

[HuskyMcSkakey]

Get me your ticket number.

#119796

Waited month for reply about account, finally got one, issue was needed to pay disputed amount on banned account, was given link through an broken paystation link through xsolla.
Been waiting up to week and half now since replying about the link given not working, and xsolla is no help.
Ddo says I need to pay first, xsolla says I need access to pay.

I'm lost what to do, I just want to pay you guys the amount and get back into the game.

[AlmGhandi]

You might get more luck with pms to people.
I don't even think these forums are regularly monitored.

Like I said... PM.

[Amoneth]

Get me your ticket number too.

Thanks Cordovan. I'm not sure if it's the same numbering system as in game tickets but the number I received from the online form was 114603.

[ASHHHH]

Hello, trying to post my issue here since i'm waiting since 2weeks: my main character is stuck on loading, the launcher said "there has been an error" and not even loading.
I've got a 1st answer from SSG to wait for the update and a second one about empty dns cache and adjusting the UDP port but it changes nothing, there is 2updates since i've got this issue so nothing more to wait, i need a technical assistance.
I can log any other of my alt characters/banks but my main, so it's kind of frustrating.

[Amoneth]

Get me your ticket number too.

For the record, I just wanted to say "Thank you very much" to Cordo for sorting this issue for me, I'm very happy with the response