Update 25 Patch 2 Hotfix

[Cordovan]

LATEST UPDATE: Ghallanda has reopened. Thank you for your patience while we worked to resolve the server's hardware-related issues.

EARLIER UPDATE: All game worlds except for Ghallanda are now open. Thank you! We'll let you know as soon as Ghallanda is available.

UPDATE: The DDO game worlds will be brought down from 8:00 - 11:00 AM today for a hotfix. This is to address the below issues. Thank you!

We have been investigating reports of strange ladder and platform behavior since today's release of Update 25 Patch 2, and have identified the issue. We are working to get out a hotfix to address the problem, which appears to have been caused by a build issue. Stay tuned for more information about downtime, which could happen as soon as tomorrow (Wednesday) morning.

Additionally, we plan to bring Ghallanda down starting at 5:00 AM Eastern (-4 GMT) on Wednesday (tomorrow) to conduct hardware maintenance work in an effort to resolve recent issues on the server.

We have identified several quests and public areas that have been affected:

Raids:

Vault of Night 5 & 6 - The spawning ladder is not spawning in part 5, and there are missing "bases" on part 6. Part 5 can be worked around (mostly), but Part 6 is currently not able to be completed, so until this fix is in place we would recommend not running the Vault of Night raids.

Quests:

The Snitch - Missing ladder, can be overcome with a high enough jump score after using the valve.
Miller's Debt - Missing ladders
A Study In Sable - Missing ladder, cannot complete an optional objective
Tomb of the Shadow Lord - Missing ladder
Venn's Trail: Clan Tunnelworm (Waterworks part 3) - Missing ladder
The Dreaming Dark - Missing building

Public Areas:

House Kundarak - Missing ladder
Three Barrel Cove public area - Missing buildings
Crystal Cove public area - Missing buildings

Wilderness Zones:

Tangleroot - Missing building

[SisAmethyst]

Thanks for the heads up! Can we ensure that we get a notice also in the launcher, as I guess not everybody read the forums?

[Eryhn]

this isnt stickied but should be. launcher msg with direct link seconded.
thx for getting to it next day for once - though im not sure you absolutely HAD to break something so basic in the first place, given that you took your time with the 2nd dish of rogues being released might as well have taken your time while putting it on live ?!? yes, yes, I know, spaghetti be unexpectedly redundant, but still

[Cordovan]

Thanks for the heads up! Can we ensure that we get a notice also in the launcher, as I guess not everybody read the forums?

This was done prior to your post.

[Braegan]

Ladders would not be an issue if we had the Fly spell. Just saying.

[noble_pirate]

also impossible to complete Twilight Forge pre-raid...

[Jaenar]

Hirelings, for me today are not working correctly. More so than before the patch.

Today I used Marissa the cleric, she did basically nothing at all, did not heal, did not fight, etc. If I put her on aggressive, she would act(heal or fight) with the monsters that I was currently engaged with and then return to doing nothing at all, except following me through the dungeon. I switched her to defensive and she again acted versus the mobs I was fighting, once they died, she returned to doing nothing. If I approached mobs she just stood next to me and got beat on, did not heal herself or me, did not fight, unless I switched her to a different mode, it didn't seem to matter what mode she was in during the non combat periods, she would not do anything at all unless I clicked her bar telling her to or changed her mode to something else.

I only used this hireling, so I can't say if any other hirelings are acting similarly.

[alvarego]

... or viceversa

[dunklezhan]

also impossible to complete Twilight Forge pre-raid...

Lies! It's impossible any-one could know this.

[Weyborn]

I blame those thieving rogues

[Thar]

Mimics were hungry...

[UurlockYgmeov]

don't blame the rogues...

BLAME THE KOBOLDS!

Kobold found out that epic wand of wonders turn things ethereal! Kobold laugh at you!

[ForgettableNPC]

Well at least it isn't that one bug that makes characters automatically grab ladders and climbs it up normally without a hitch, because that would be a terrible, gamebreaking bug.

Imagine if you could climb ladders flawlessly and without stutters, the game would go downhill faster than you can say "Kobolds Covet Carnival Candy Cartwheeling Corpulent Corpses"

[Tanhausen]

We have been investigating reports of strange ladder and platform behavior since today's release of Update 25 Patch 2, and have identified the issue. We are working to get out a hotfix to address the problem, which appears to have been caused by a build issue. Stay tuned for more information about downtime, which could happen as soon as tomorrow (Wednesday) morning.

Additionally, we plan to bring Ghallanda down starting at 5:00 AM Eastern (-4 GMT) on Wednesday (tomorrow) to conduct hardware maintenance work in an effort to resolve recent issues on the server.

We have identified several quests and public areas that have been affected:

Raids:

Vault of Night 5 & 6 - The spawning ladder is not spawning in part 5, and there are missing "bases" on part 6. Part 5 can be worked around (mostly), but Part 6 is currently not able to be completed, so until this fix is in place we would recommend not running the Vault of Night raids.

Quests:

The Snitch - Missing ladder, can be overcome with a high enough jump score after using the valve.
Miller's Debt - Missing ladders
A Study In Sable - Missing ladder, cannot complete an optional objective
Tomb of the Shadow Lord - Missing ladder
Venn's Trail: Clan Tunnelworm (Waterworks part 3) - Missing ladder
The Dreaming Dark - Missing building

Public Areas:

House Kundarak - Missing ladder
Three Barrel Cove public area - Missing buildings
Crystal Cove public area - Missing buildings

Wilderness Zones:

Tangleroot - Missing building

No VON 5 & 6? How can this be!

And I will further add, somewhere there's an MMO with a patch update fix to correct the inexplicable appearances of ladders in their game!

[zaranda]

I'm sure you know already, but in case you don't the ladders in the cannith manufactury wilderness are missing in 2 places. One to the schemes of the enemy quest. The other to the letter under the elevator. Just letting you know.

[IconicHero]

since it just crashed again maybe someday i can play a full day without it crashing! how long is the downtime for ghallanda btw not mentioned in notice just taking it down at 5 am or is that undetermined at this point!

[Cordovan]

also impossible to complete Twilight Forge pre-raid...

The hotfix should correct that as well as any other areas which were affected by what amounted to some bad data getting into the build.

Hirelings, for me today are not working correctly. More so than before the patch.

Today I used Marissa the cleric, she did basically nothing at all, did not heal, did not fight, etc. If I put her on aggressive, she would act(heal or fight) with the monsters that I was currently engaged with and then return to doing nothing at all, except following me through the dungeon. I switched her to defensive and she again acted versus the mobs I was fighting, once they died, she returned to doing nothing. If I approached mobs she just stood next to me and got beat on, did not heal herself or me, did not fight, unless I switched her to a different mode, it didn't seem to matter what mode she was in during the non combat periods, she would not do anything at all unless I clicked her bar telling her to or changed her mode to something else.

I only used this hireling, so I can't say if any other hirelings are acting similarly.

We will be looking at hirelings as well, although that fix will not be in the hotfix.

No VON 5 & 6? How can this be!

And I will further add, somewhere there's an MMO with a patch update fix to correct the inexplicable appearances of ladders in their game!

That would be amazing. Sorry, but you'll be back to earning xps and jumping down to Stormreach in no time.

[Xanthrawl]

Sorry, but you'll be back to earning xps and jumping down to Stormreach in no time.

...unless you're on Ghallanda...

[Gabrael]

Okay so, I saw they made the droam conscript ans skirmisher count as orc...

but they really look like half-orc, despite the description saying Orc.

now if they wanted to stick to their description instead of look, then consider that many ghoul/ghast in the necropolis I have their description saying Wight

[Pnumbra]

Hirelings, for me today are not working correctly. More so than before the patch.

Today I used Marissa the cleric, she did basically nothing at all, did not heal, did not fight, etc. If I put her on aggressive, she would act(heal or fight) with the monsters that I was currently engaged with and then return to doing nothing at all, except following me through the dungeon. I switched her to defensive and she again acted versus the mobs I was fighting, once they died, she returned to doing nothing. If I approached mobs she just stood next to me and got beat on, did not heal herself or me, did not fight, unless I switched her to a different mode, it didn't seem to matter what mode she was in during the non combat periods, she would not do anything at all unless I clicked her bar telling her to or changed her mode to something else.

I only used this hireling, so I can't say if any other hirelings are acting similarly.

This is happening with all hirelings. The update broke something.