Looking for some L20 heart of wood bug/issue/pebcak help

[goldgolem]

I have a human 9mink/1rog/2druid build that seems unsaveable under the current system so i decided to use my L20 and to just go pure druid

I went to Gruz, spoke to him and selected to use the lesser Heart of wood
He asked me to type my name in the box, which I did
The heart of Wood is no longer in my inventory

I was expecting a big reincarnation button on my login screen as with a normal TR, but there is nothing there. I have no heart of wood (he tells me to buy one from the store if I talk to him about it again) and apparently no idea how to actually do the lesser reincarnation

Anyone have some advice for me please?

[goldgolem]

Anyone have any help? There is no in game access to GMs (I am VIP but all I get is a 404 page on the help screen)

[Grosbeak07]

Anyone have any help? There is no in game access to GMs (I am VIP but all I get is a 404 page on the help screen)

File an e-mail ticket or call them directly if you can't get a GM in game.