MotU pre-purchase redemption issue

[SirValentine]

I decided to roll a new character at level 7, get to 8, stone to 16, and grind some favor, on a server other than my home server.

I saw I already had a poorly-built level 5 character left over there, so I went to move anything useful from his inventory to shared bank, sell anything else, etc., before deleting him.

In the process, I accidently activated my MotU pre-purchase ticket on the level-5 I was about to delete. Oh no, the Greater Tome was now on the wrong character!

This was my mistake. I'm not about to blame Turbine for my mistake.

However, I was hoping for help to RECOVER from my mistake. I left all the pre-purchase items alone in my inventory and immediately opened a ticket. Thirty-five minutes later, I finally got a response from a Game Master:

[GM name deleted] tells you, 'We cannot assist players with this issue.'
[GM name deleted] tells you, 'Is there anything else I can help you with today?'

The conversation went on a little but, but it was pretty repetitive. The GM had nothing else of substance to say.

[GM name deleted] tells you, 'At this time I will be closing your ticket. I apologize for the inconvenience. Have a good day [toon name deleted].'

What is the point of support if they won't help you? Don't try to tell me that Turbine "can't" assist a player in this situation; I won't believe it. If they don't want first tier support to have the ability, it should get kicked higher.

I paid real-world $$$ for the expansion, in part to get a Greater Tome of Learning on the character of my choice. Now, due to a simple misclick, I'm not going to be able to benefit from this at all?

The Greater Tome is still sitting unused in the soon-to-be-deleted character's inventory. If Turbine is worried I'm trying to scam them for an extra tome, I'd happily have them reach in and delete that useless one.

Can I get some kind of response from someone at Turbine other than your first-tier helpdesk guy cutting-and-pasting off a script? Please help, or at be honest and say, "No, we refuse to help", maybe even with a reason if there is one.

[chance2000]

It has been known for months.
The 1st character that uses the ticket gets the greater tome.
Why change it for you?
Others would try to abuse it, if they did.
Only costs like 600tp to upgrade xp tome to greater.
Also as in game help goes, they can't help with account issues.
I would say that is an account issue, you can try to call them.
781-407-4020 from 10am – 9pm Monday through Friday and from Noon – 9pm
during the weekends times are eastern Us.

[SirValentine]

The 1st character that uses the ticket gets the greater tome.

I know I made a mistake.

(I could say it was poor design. Like, for example, could give every toon 1 Lesser, and the first one Greater BOUND-TO-ACCOUNT instead of to-character. But, really, that's a separate conversation.)

Why change it for you?
Others would try to abuse it, if they did.

I'm not sure what abuse you even think is possible. Care to explain?