Just entered a Game Card, logged out then back in and still not VIP - plz help - thx!
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Thread: Game Card issue... Again..
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09-03-2011, 12:10 PM #1Community Member
- Join Date
- Mar 2006
- Posts
- 97
Game Card issue... Again..
ASCENDANTS on SARLONA (viva ADAR!): Zaal * Screwz * Lorrz * Zill * HamHoks * Gusty * Grasshumper * Durzo * DrHurtz
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09-03-2011, 12:13 PM #2Community Member
- Join Date
- May 2007
- Posts
- 15
Same here - waiting OVER A WEEK for my account to credit!
Same - I entered a card over a week ago, and I'm still waiting for it to activate.
Why can't this be fixed permanently? Every time I enter a card, I have to go through this!
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09-05-2011, 03:20 PM #3Customer Service Representative
- Join Date
- Dec 2010
- Posts
- 0
There is a helpful sticky here for help with Game Time Cards.
If after you have gone through the sticky you still need some help, you will want to contact the Account Management team directly using the information in my signature. They will be happy to help you!DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
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09-05-2011, 04:27 PM #4Community Member
- Join Date
- Jul 2009
- Posts
- 0
If you've added a game card and you're not vip afterwards, a 30 second phonecall to turbine will resolve the issue.
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