My 3 month subscription has been cancelled after 1 month

[Xyy]

I paid for a three month VIP subscription in April. Now, one month later, DDO is telling me my monthly renewal payment did not process. It's forcing me to pick four characters before accessing the game as a non-VIP.

Anyone else have this issue? What can I expect? Does Turbine account support work weekends? If I pick four, will my other character (I have 5) be restored once my account is fixed?

[daVoyd]

I am sorry to say that this is not something that we can help with in the Forums as it is account specific.

You can contact the Account Management Team using the information in my signature. They will be more than happy to help!