Japanese credit card input error

[ranpyon]

error message.
. The system was unable to update your billing information. Please verify your billing information and try again later.
If you continue to experience this error, you may wish to try another credit card or contact your issuing bank To request further assistance, please visit supportturbine.com.[err:30005]
. The system was unable to update your account at this thime. We apologize tor the inconvenience. Please try again.[err.-2]

When credit card information is registered, it becomes an error.
It becomes an error even if it correctly inputs it.
Is it because the birthday was suitably input when the account is newly acquired?
What should I do?

[Victorie]

You might find some helpful information in this sticky. If that doesn't help, please contact the Account Management department.