Premium Downgrade to Free 6/28

[Victorie]

We have resolved the downgrade issue. You may need to log out and back into the game for the changes to take effect. If you are still experiencing problems with your account state, please contact the account support team. Thank you for your patience, and we'll see you in game!

We are aware of an issue that has caused some Premium players to be downgraded to Free status. We do apologize that this issue has happened again. We are working to resolve this issue (now and more permanently), and will post when we have an update. You do not need to submit an inquiry in order for your account to be fixed.

I am happy to assure you that you do not need to delete any characters if you would like to play in the interim. Simply select the 2 that you want to play tonight, and any other characters will remain on the account, you just won't be able to use them. Once the issue is resolved, you will have access to those characters again.

Please do not open new threads about this issue. You may post in this thread.

[OpNazzz]

Count me as one of the downgrades. Thxs for the post letting us know you are aware of the issue.

[ftoskano]

i have the same problem... and some ppl in my guild have too...

[Dermut]

Sigh, Again we are downgraded. Last time after sending a ticket it was fixed rather quickly. So I reqomend, submit your tickets ppl.

[Dermut]

http://forums.ddo.com/showthread.php?p=2990395

[Victorie]

That post is out of date, which is why I have started this sticky. You do not need to post or submit a ticket to be fixed. We are working to fix all affected accounts.

[Ducaster]

Hiya.

The wife and I play on Sarlona. Everytime (it seems) you "Update" she gets this downgrade bug... Please fix it its doing nothing to help family harmony ROFL!

[Septimus]

Just to note that this time it has at least remembered the purchases I made from the store - extra slots, races, etc, so it's just the annoyance of 2 unavailable characters, and restricted posting in the forums.
Hopefully next mod won't downgrade me at all

[Drudenfusz]

Got also downgraded again, but that is at moment not my biggest issue. My Level 4 Wizard is trapped now, I preferred to lock out with low level characters between the two buildings in the harbour near the mailbox and the auctioneer on exactly that spot where now the Airship Showroom is, I still stand there, but I can't leave that spot (where do I report this, it seems neither an account issue nor a technical)?

[3rdtry]

This is getting old! I know you just added new content, but, I am getting tired...very tired...this is the 5th time for me.
After the last time, over a week, we didn't even receive any compensation!
If this game is going that way,(all about short term gains), then I will be packing my bags.

As to the compensation question: why not? Adding points to a players account costs you NOTHING!!!
It gains you Thank Yous, and Happy players.
Someone dropped the ball BIG TIME!!!


I'll be looking for a new way to waste my money, in future, thanks, DDO!

[Indoran]

I also got downgraded... a nuissance now that i was liking my 3rd character... but i can wait...

[wesclough]

Good to hear that you guys are aware of the issue and working on it, Hopefully I can get back to all 4 of my characters on Sarlona soon

[Luigi_NF]

Hopefully it won't be another week of downtime for me. I am over the cash limit on my characters and it makes no sense to play at all if I can't sell my loot.

Thanks DDO this makes me really happy.

[ghostegg]

Count ME, again !
downgraded from premium to free.
same same same same same.

[Eighnuss]

2 times in 1 month, playing since 5/27/10

[CompWiz]

Is there any projected timeline for any of the fixes? raids, downgrading, renown, etc.
Can someone post an update?

[ccoleman]

Just really adding a 'Me too' to this.

Hopefully it gets fixed soon. *crosses fingers*

[c3jonesy]

downgraded again...I understand that mistakes happen, things get overlooked etc etc. But for this type of thing to keep happening...something needs to be done. I own and run my own business and if I had something like this happen once or twice sure my customers would be upset but for the most part they would stick with me. But if I allowed it to keep happening I would offer some recompense or face losing my customers. My question now is, what are you going to do?

[wesleydonaldson]

Thats just great!! I got downgraded last time for almost 2 weeks, DDO apologized for the mix-up by upgrading the loot for that time period, unfortunately I could not use the AH because of the downgrade. Thanks for not compensateing those that were inconvenienced the most DDO.

[smokinwrek]

Count my account as one of those that is affected (again) by this bug that we were told less than 4 weeks ago was squashed.

I sure hope it takes less than 7-10 days this time to apply a "more permanent" fix.

I wonder if/when an actual permanent fix will be applied.