I've been on hold for over an hour.. is someone going to answer the phone?
Results 1 to 7 of 7
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09-14-2009, 04:10 PM #1Community Member
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- Sep 2009
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- 2
Speak live with one of our Account Management Representatives LOL
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09-14-2009, 04:17 PM #2Community Member
- Join Date
- Jul 2009
- Posts
- 455
yes
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09-14-2009, 04:18 PM #3Community Member
- Join Date
- Jan 2007
- Posts
- 9
how do you like the on-hold music? :-/
I'm right there with you. 50 minutes for me (2nd call today, since first didn't fix the issue). My first call I only had to wait 30 minutes for an answer.
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09-14-2009, 04:19 PM #4Hero
Knight of Movember
2014 DDO Players Council
- Join Date
- Sep 2006
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- 0
I guess it would be safe to say that Turbine has had a huge response to their launch? Perhaps a little bit over-whelming?
The evolution of DDO: Stormreach to Eberron Unlimited to Dungeons & Dragons Online
-1--2 -3 -4 -5--6 -7 -8--9--10 -11-12 13 14! 15 16 17 years & still spawning kobolds
From Turbine to SSG, who are the devs anyway? DDO Peeps Tracker
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09-14-2009, 04:23 PM #5Customer Service Representative
- Join Date
- Feb 2006
- Posts
- 269
Hey Everyone,
We are getting to the calls as quickly as possible. If you have been waiting 50+ minutes you will probably be answered VERY soon, so don't hangup just yet.
~SDMEnglish Support Portal
German Support Portal
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English Phone Support: 855-WBGAMES or (781) 407-4020
10am - 7pm (EST), 7 days a week
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09-14-2009, 04:30 PM #6Community Member
- Join Date
- Jan 2007
- Posts
- 9
I just got through, thanks.
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09-14-2009, 04:48 PM #7Community Member
- Join Date
- Sep 2009
- Posts
- 2
Yes for the love of god.. pls change the on-hold music. If we must wait 1hr and 14 mins to get through, you guys could at least show a little mercy!
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