Let me explain. I've been on a hiatus and checking out other games and the one thing I notice in those games that DDO lacks is general chat. I know we are a good community however I don't see that we are an open community. I don't know how many times I've had new players send me tells because there is nobody watching or using general chat. I think as a community we need to make an effort to come out of our own little worlds (Guild Chat) and start looking at general chat thus giving the sense of an open helpful community.
I'm KoboldKiller and this is my 2cp.