Unable To Login

[barecm]

Says my account is no longer active. I played earlier today with no issues. Now, I try to login and zippo. Message says "The username entered does not have an active "DDO" subscription. Please try another username. " Of course I checked my spelling and password, everything is ok. I tried to look at my account status but I get another error saying: "The system was unable to retrieve your account information at this time. We apologize for the inconvenience. Please try again later. [err: 21001] "

According to my records I should be good until this coming March.

[Aldmare]

Same problem here, I updated my cred card info and it took, and yet I can't log in.

[barecm]

Well, I paid a year in advance last March. So, I don't think it is a credit card thing. Plus I can't even check my account subscription online since that information is all jacked up too. This is getting close to that last straw I heard so much about...

[Aldmare]

Ya, I'm having that same problem too, this is not fun. I'm missing my abbott raid!!

[barecm]

If you and I both are having the same exact issue, I am sure that there are others. Anyone have the duty pager this weekend Turbine?

[jstarr]

If you and I both are having the same exact issue, I am sure that there are others. Anyone have the duty pager this weekend Turbine?

The system was unable to retrieve your account information at this time. We apologize for the inconvenience. Please try again later. [err: 21001]

ME TOO!!!! help turbine!

JStar

[barecm]

No after hours support. I figure the billing server has been messed up for at least 1/2 now and no news from Turbine. I wonder if they even know they have an issue... scary. If the VoIP servers or network devices I support went down for a certain military branch's HQ that I support, someone would wake me up guaranteed.

[Cowdenicus]

i am getting it, but only when i try to log into risia, not the live servers..... hmmmm

[Iceunetral]

hmm all i can think to say is boobies

[Platypi_Konan]

Same Issue ...etc ..Hmm, pondering here ...I am guessing the forums are on GMT, which means this has been a problem now for what ..2 1/2, or so hours. For somebody who is considering playing this game (trial account) ...my willingness to immediately pay for a month , 3 months or whatever is not being built up much.

*shrug* ....Have met some great folks, but not sure I'm convinced of letting this be my other online game that I play. Maybe I'll just do the smart thing, just stick with one like I have been doing, since I know I'm not going to stop playing Eve (got too much time invested in it, and I still love playing) ...though I was wanting something to play sometimes with a more RPG type of pace.

Overall ...in my 3-4 days on my trail account I have already seen the servers down twice, and unable to login twice. I am a complete noob to DDO, so I don't know if this is about normal, or maybe DDO is just having a bad few days. Guess I will have to see how the next 6 days go.

[Lavabeing]

I'm getting the "unable to retrieve account info" error when logging into Risia. I wasn't having problems with standard DDO about 2 hours ago, though.

I'm thinking an account server crashed. The crashed server may only service certain accounts. This would explain the sporadic outages.

[Platypi_Konan]

I'm thinking an account server crashed. The crashed server may only service certain accounts. This would explain the sporadic outages.

Very well could be, just aggravating that on my "test drive" of DDO the salesman so far has not done well at all. I will admit though, as far as a visual representation of D&D, as well as interpreting that into an online RPG, I have enjoyed it. Currently after my trial is up, I doubt I would continue, though I will not make that decision until I have finished the whole experience. Speaking of which, I guess I will give it another go to get logged in ....and if nothing happens, it will just be part of the experience, and probably won't worry about logging in at all tonight. Better luck tomorrow maybe ...heh

[Xalted_Vol]

Could be the ice storm hitting North East.

[Platypi_Konan]

Could be the ice storm hitting North East.

Hmm, haven't watched the weather today ....How bad ? ....and still no login joy. Sort of puts me at a dilemma too ...Years ago I played Asheron's Call ...and enjoyed it immensely, hence the reason I am doing the DDO trial (as well as LOTRO trail, after this one) ...since it was also done by Turbine. When I played AC, I remember login/server problems as fairly rare, but so far with my experience of being able to login/play DDO I'm wondering ....bah, doesn't matter, ...I will finish out the trials, make a decision on possibly playing either, or neither at that time. And if the ice storm thing affects you Xalted ...be safe, and stay warm

[jstarr]

An error occured when communicating to the billing system to validate your subscription information. Please try again later. If the problem persists, please contact customer service.

We apologize for the inconvenience.


now im getting this message when i tried to log in forums ????

O wow--phhhhhhhhhhhh!!!!!!!!!!

somehow i can log in to forums , but not into game/regular servers

JStar
Officer Wicked Rebellion
Thelanis-Xoriat

[jstarr]

still cant log in


Jstar
Officer Wicked Rebellion
Thelanis-Xoriat-whatever

[Platypi_Konan]

Yeah, just checked again when I came back here to my office ....still nothing, same stupid error about not an active ddo subscription.

[TheRev]

I had the same problem for about 5 min before it now lets me log in...
Perhaps it has been fixed?

[Platypi_Konan]

I had the same problem for about 5 min before it now lets me log in...
Perhaps it has been fixed?

Not for me, just checked again while I was getting dressed to go run to the store. Same problem etc etc ...Actually found out a link on the support faq if you get this error ....it's solution :

If you are receiving this error message, please contact Turbine Account Management.

Heh, from what I can tell they are there M-F, 12-9 EST ...so looks like I might be out of luck until sometime Monday at best.

[~KwonTchii]

Yeah I can't login and can't view my account info online. Glad it's not just me... well not glad it's happening but you get the picture.


*edit* Just checked again and it works... if you haven't tried again recently just try it.