Missing Mail

[LA_MIKE]

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[Sparker]

Please PM me with your help request # and I will look into this further for you.

Hello,

I spoke to an in-game GM about my lost mail. The issue was escalated to a senior GM.

I've been waiting 2 hours for assistance, and finally there's nothing on TV left to watch. I'm very tired and need rest, so I'm asking for help here.

My issue:

About 3am PST, I mailed 4 items from one of my characters to an alt. All four items were sent one after the other. I did not log out of the sender until the mail was sent.

After sending the four items, I logged out of the sender and logged into the alt (receiver). The first two items sent were in the mail. The other two were not.

While logging into the receiver, I experienced a long load time. When this lag has occured in the past, I alt-tab out of the game into another application (Excel - where I track items on alts) then alt-tab back to the game. For some reason, this unlocks the lag and the game loads up. This process works for me whether I'm loading a character into the game, or moving zones when already in the game.

Specifics:

The Sender: Favourless
The Receiver: Favourflav

Item Sent #1: Boots (Striding 5%) - received
Item Sent #2: Belt (Constitution +1) - received
Item Sent #3: Intelligence +1 Tome - missing
Item Sent #4: Cloak (Shield 3x/rest) - missing


When I sent the items, I cut/paste the name from Excel and into the mail UI. There is no way I could have misspelled the name. Also, I checked the Intelligence of the Sender (Favourless) to ensure I didn't accidentally use the tome. There is no Inherent Bonus to his base score of 14. Remember, the Cloak is also missing, so it's not just a missing Tome.

I checked all of my other characters to ensure I had not sent it to one of them by cut/paste error. The items are still missing.

Please investigate this issue for me. If you need further information, feel free to e-mail me, or let me know here.

I'll check in the morning.

Good night.

[LA_MIKE]

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[neoanderthal]

Sparker, is there someone I could contact as well? This isn't a particularly urgent request, but if someone could have a look-see, I'd be grateful.
I have had one issue, similar to OP - mailed one item to an Alt, who didn't receive it. Other items mailed to other Alts arrived as per normal,. I checked last night, and the item still hasn't arrived. It was mailed on Saturday. I can provide specifics to whomever could address this.

Thanks

neo

[Cash]

Please PM me with your help request # and I will look into this further for you.

I think that is awesome that Sparker would do that! That shows "real" customer service!

[Sparker]

I'd suggst filing an ingame help request so that a GM can research this for you. If you have already done that, please PM me with your help request # and I can check on the status of your request.

Sparker, is there someone I could contact as well? This isn't a particularly urgent request, but if someone could have a look-see, I'd be grateful.
I have had one issue, similar to OP - mailed one item to an Alt, who didn't receive it. Other items mailed to other Alts arrived as per normal,. I checked last night, and the item still hasn't arrived. It was mailed on Saturday. I can provide specifics to whomever could address this.

Thanks

neo

[LA_MIKE]

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[neoanderthal]

Sparker, thanks for the assistance. Talked with a GM and got the problem resolved