DDOGamer: Three Years of Bug Reports – the Results Are In

[geoffhanna]

Side note: I know when submitting bug reports I have provided incorrect information due to faulty testing (e.g., reporting Cannith Boots uniquely disabled Celestial Spirit stance, while other featherfall items did not; it turned out I confused two graphical effect). Is there a way for me to update a bug report? I don't want to clog the system, but I also don't want a report to mislead devs due to my mistakes.

No direct way. But you could send a (forum PM, twitter message, or email) to Jerry, including the bug number from the subject of your confirmation email.

I imagine he would forward it appropriately. Unless everyone started PMing/tweeting/emailing him with bug-reporting-tool related things in which case he'd probably have to stop.

But man oh man, wouldn't that be a good problem to have? Too many bug-reporting-tool entries to handle?

[DagazUlf]

I don't report bugs in DDO, though, unless they're very serious or unless a GM has been kind enough to help me with it in-game. The reason is that I don't believe they're going to be fixed.

Same here.

. People may be wrong, but the general consensus seems to be that there are a lot of bugs that everyone knows about that many people want fixed that aren't taken seriously by Turbine, and that bug fixes in general aren't really a priority for Turbine.

Definitely the feeling espoused by my guildies and most everyone I run with.

, you could send people updates when action is taken on a bug report. For example, if you aren't able to reproduce it, send an e-mail asking for more information. If you are able to reproduce it, send an e-mail letting the person know that the bug has been reproduced and is assigned to a dev for investigation. If the bug has been fixed, send another e-mail. If I got an e-mail that said something like, "Thanks for the bug report. The problem has been found and fixed, and the bug fix will be in the next release.", I'd be more inclined to report other bugs, since I would know that some action was being taken on them.

Having something resembling an actual, real bug tracking system? Yeah, kind of a no-brainer, and yet Turbine has always seemed highly resistant to this for some unfathomable reason known only to the Great Old Ones.

they all boil down to convincing people that you're going to take their bug reports seriously enough that they should spend their time reporting them. Again, I can't speak for everyone, but I'm the type of person that would report just about every bug I ran across and even spend time trying to investigate possible causes if I knew that Turbine would make a serious effort to fix them.

Definitely agreed.

[GeoffWatson]

The main reason most people don't bother with bug reporting is the large number of bugs that have been around for years and not fixed.

If bugs were fixed in a timely manner (eg the next patch or update), then they would be worth reporting. But it's obvious that the devs don't care about bug fixing.

[AbyssalMage]

Or you can make videos of the lag fest on the newest raid so they can visually see it

I like videos. I'm a visual person. Granted, adding commentary helps a lot. I know developers don't have time to watch 100's of videos but it's easier to confirm a bug existed.

My solution, do a copy/paste to the forums