Update 25 Patch 2 Hotfix

[Cordovan]

LATEST UPDATE: Ghallanda has reopened. Thank you for your patience while we worked to resolve the server's hardware-related issues.

EARLIER UPDATE: All game worlds except for Ghallanda are now open. Thank you! We'll let you know as soon as Ghallanda is available.

UPDATE: The DDO game worlds will be brought down from 8:00 - 11:00 AM today for a hotfix. This is to address the below issues. Thank you!

We have been investigating reports of strange ladder and platform behavior since today's release of Update 25 Patch 2, and have identified the issue. We are working to get out a hotfix to address the problem, which appears to have been caused by a build issue. Stay tuned for more information about downtime, which could happen as soon as tomorrow (Wednesday) morning.

Additionally, we plan to bring Ghallanda down starting at 5:00 AM Eastern (-4 GMT) on Wednesday (tomorrow) to conduct hardware maintenance work in an effort to resolve recent issues on the server.

We have identified several quests and public areas that have been affected:

Raids:

Vault of Night 5 & 6 - The spawning ladder is not spawning in part 5, and there are missing "bases" on part 6. Part 5 can be worked around (mostly), but Part 6 is currently not able to be completed, so until this fix is in place we would recommend not running the Vault of Night raids.

Quests:

The Snitch - Missing ladder, can be overcome with a high enough jump score after using the valve.
Miller's Debt - Missing ladders
A Study In Sable - Missing ladder, cannot complete an optional objective
Tomb of the Shadow Lord - Missing ladder
Venn's Trail: Clan Tunnelworm (Waterworks part 3) - Missing ladder
The Dreaming Dark - Missing building

Public Areas:

House Kundarak - Missing ladder
Three Barrel Cove public area - Missing buildings
Crystal Cove public area - Missing buildings

Wilderness Zones:

Tangleroot - Missing building

[SisAmethyst]

Thanks for the heads up! Can we ensure that we get a notice also in the launcher, as I guess not everybody read the forums?

[Eryhn]

this isnt stickied but should be. launcher msg with direct link seconded.
thx for getting to it next day for once - though im not sure you absolutely HAD to break something so basic in the first place, given that you took your time with the 2nd dish of rogues being released might as well have taken your time while putting it on live ?!? yes, yes, I know, spaghetti be unexpectedly redundant, but still http://www.narutoforums.com/picture.php?albumid=6596&pictureid=77203

[Cordovan]

Thanks for the heads up! Can we ensure that we get a notice also in the launcher, as I guess not everybody read the forums?

This was done prior to your post.

[Braegan]

Ladders would not be an issue if we had the Fly spell. Just saying. :)

[noble_pirate]

also impossible to complete Twilight Forge pre-raid...

[Jaenar]

Hirelings, for me today are not working correctly. More so than before the patch.

Today I used Marissa the cleric, she did basically nothing at all, did not heal, did not fight, etc. If I put her on aggressive, she would act(heal or fight) with the monsters that I was currently engaged with and then return to doing nothing at all, except following me through the dungeon. I switched her to defensive and she again acted versus the mobs I was fighting, once they died, she returned to doing nothing. If I approached mobs she just stood next to me and got beat on, did not heal herself or me, did not fight, unless I switched her to a different mode, it didn't seem to matter what mode she was in during the non combat periods, she would not do anything at all unless I clicked her bar telling her to or changed her mode to something else.

I only used this hireling, so I can't say if any other hirelings are acting similarly.

[alvarego]

https://www.youtube.com/watch?v=dt-RuKUQSvg

... or viceversa

[dunklezhan]

also impossible to complete Twilight Forge pre-raid...

Lies! It's impossible any-one could know this. :)

[Weyborn]

I blame those thieving rogues

[Thar]

Mimics were hungry...

[UurlockYgmeov]

don't blame the rogues...

BLAME THE KOBOLDS!

Kobold found out that epic wand of wonders turn things ethereal! Kobold laugh at you!

http://img1.wikia.nocookie.net/__cb20091122225417/pathfinder/images/c/c0/Gold_kobold.jpg

[ForgettableNPC]

Well at least it isn't that one bug that makes characters automatically grab ladders and climbs it up normally without a hitch, because that would be a terrible, gamebreaking bug.

Imagine if you could climb ladders flawlessly and without stutters, the game would go downhill faster than you can say "Kobolds Covet Carnival Candy Cartwheeling Corpulent Corpses"

[Tanhausen]

We have been investigating reports of strange ladder and platform behavior since today's release of Update 25 Patch 2, and have identified the issue. We are working to get out a hotfix to address the problem, which appears to have been caused by a build issue. Stay tuned for more information about downtime, which could happen as soon as tomorrow (Wednesday) morning.

Additionally, we plan to bring Ghallanda down starting at 5:00 AM Eastern (-4 GMT) on Wednesday (tomorrow) to conduct hardware maintenance work in an effort to resolve recent issues on the server.

We have identified several quests and public areas that have been affected:

Raids:

Vault of Night 5 & 6 - The spawning ladder is not spawning in part 5, and there are missing "bases" on part 6. Part 5 can be worked around (mostly), but Part 6 is currently not able to be completed, so until this fix is in place we would recommend not running the Vault of Night raids.

Quests:

The Snitch - Missing ladder, can be overcome with a high enough jump score after using the valve.
Miller's Debt - Missing ladders
A Study In Sable - Missing ladder, cannot complete an optional objective
Tomb of the Shadow Lord - Missing ladder
Venn's Trail: Clan Tunnelworm (Waterworks part 3) - Missing ladder
The Dreaming Dark - Missing building

Public Areas:

House Kundarak - Missing ladder
Three Barrel Cove public area - Missing buildings
Crystal Cove public area - Missing buildings

Wilderness Zones:

Tangleroot - Missing building

No VON 5 & 6? How can this be!

And I will further add, somewhere there's an MMO with a patch update fix to correct the inexplicable appearances of ladders in their game!

[zaranda]

I'm sure you know already, but in case you don't the ladders in the cannith manufactury wilderness are missing in 2 places. One to the schemes of the enemy quest. The other to the letter under the elevator. Just letting you know.

[IconicHero]

since it just crashed again maybe someday i can play a full day without it crashing! how long is the downtime for ghallanda btw not mentioned in notice just taking it down at 5 am or is that undetermined at this point!

[Cordovan]

also impossible to complete Twilight Forge pre-raid...

The hotfix should correct that as well as any other areas which were affected by what amounted to some bad data getting into the build.


Hirelings, for me today are not working correctly. More so than before the patch.

Today I used Marissa the cleric, she did basically nothing at all, did not heal, did not fight, etc. If I put her on aggressive, she would act(heal or fight) with the monsters that I was currently engaged with and then return to doing nothing at all, except following me through the dungeon. I switched her to defensive and she again acted versus the mobs I was fighting, once they died, she returned to doing nothing. If I approached mobs she just stood next to me and got beat on, did not heal herself or me, did not fight, unless I switched her to a different mode, it didn't seem to matter what mode she was in during the non combat periods, she would not do anything at all unless I clicked her bar telling her to or changed her mode to something else.

I only used this hireling, so I can't say if any other hirelings are acting similarly.

We will be looking at hirelings as well, although that fix will not be in the hotfix.


No VON 5 & 6? How can this be!

And I will further add, somewhere there's an MMO with a patch update fix to correct the inexplicable appearances of ladders in their game!

That would be amazing. :) Sorry, but you'll be back to earning xps and jumping down to Stormreach in no time.

[Xanthrawl]

Sorry, but you'll be back to earning xps and jumping down to Stormreach in no time.

...unless you're on Ghallanda...

[Gabrael]

Okay so, I saw they made the droam conscript ans skirmisher count as orc...

but they really look like half-orc, despite the description saying Orc.

now if they wanted to stick to their description instead of look, then consider that many ghoul/ghast in the necropolis I have their description saying Wight

[Pnumbra]

Hirelings, for me today are not working correctly. More so than before the patch.

Today I used Marissa the cleric, she did basically nothing at all, did not heal, did not fight, etc. If I put her on aggressive, she would act(heal or fight) with the monsters that I was currently engaged with and then return to doing nothing at all, except following me through the dungeon. I switched her to defensive and she again acted versus the mobs I was fighting, once they died, she returned to doing nothing. If I approached mobs she just stood next to me and got beat on, did not heal herself or me, did not fight, unless I switched her to a different mode, it didn't seem to matter what mode she was in during the non combat periods, she would not do anything at all unless I clicked her bar telling her to or changed her mode to something else.

I only used this hireling, so I can't say if any other hirelings are acting similarly.

This is happening with all hirelings. The update broke something.

[rikkitikkitarvi]

The notes state that the hirelings that are on stand your ground will not leave their area. What is defined as their area? I was in kobold assault and had my follower on stay put. I was across the other side of the map and was down some hit points. Here comes the hireling to come heal me. Tried attack mode, tried defense mode nope he just loves to be by my side if I get hit.

[RoberttheBard]

No VON 5 & 6? How can this be!

And I will further add, somewhere there's an MMO with a patch update fix to correct the inexplicable appearances of ladders in their game!

Those bastards stole our ladders...

[Powskier]

the one ,before dreaming dark, had no ladder earlier to the crest(well,half a ladder) ty DM for help ,in about 10 min wait only. Was flaggin for Dark but that looks funky too:) dM helped so devs must know bout this one?

[Frotz]

The notes state that the hirelings that are on stand your ground will not leave their area. What is defined as their area? I was in kobold assault and had my follower on stay put. I was across the other side of the map and was down some hit points. Here comes the hireling to come heal me. Tried attack mode, tried defense mode nope he just loves to be by my side if I get hit.
Yeah, I haven't really examined it but maybe they won't run off to attack, but will to heal.

[Kaytis]

We will be looking at hirelings as well, although that fix will not be in the hotfix.


One glimmer of light: Iessin was trapping like a champ tonight. He followed me close enough that I didn't have to call him 20 more feet to search for traps, and he walked over to and disabled every single one from a sane location even if he was more then 5 feet away. I didn't notice him trying to fight anything, but he usually doesn't get started soon enough before everything is dead anyway.

It could have all been just good luck of course.

[thedirtyvingus]

So i guess you can say the ladders in the game are a lot like some turbine staff. --Sometimes they are there and you just go up and down and up and down and up.....
And --Sometimes they are just never around when you need them.
Just sayin.
Now if only I could find where that Hammer is. Which hammer you may ask? Well when my posts no longer show, you will have your answer.
Just sayin

[Cordovan]

Ghallanda will be down starting at 5:00 AM Eastern (-4 GMT) for maintenance. We will keep you updated on the status of the hotfix as soon as information becomes available.

[FranOhmsford]

Kobold found out that epic wand of wonders turn things ethereal! Kobold laugh at you!

http://img1.wikia.nocookie.net/__cb20091122225417/pathfinder/images/c/c0/Gold_kobold.jpg

I so want to have that be my Avatar!

[Cordovan]

The DDO game worlds will be brought down from 8:00 - 11:00 AM today for a hotfix. This is to address yesterday's issues with some ladders and platforms. We are also working on Ghallanda this morning, and expect Ghallanda to reopen along with the rest of the worlds. Thank you!

[geoffhanna]

I so want to have that be my Avatar!

I can't help with avatars obviously, but here's a version that meets forum guidelines for use in your sig if you want http://www.gamergeoff.com/images/2015-04/laughing kobold.png

[FranOhmsford]

I can't help with avatars obviously, but here's a version that meets forum guidelines for use in your sig if you want http://www.gamergeoff.com/images/2015-04/laughing kobold.png

Cheers

[catanamu]

The notes state that the hirelings that are on stand your ground will not leave their area. What is defined as their area? I was in kobold assault and had my follower on stay put. I was across the other side of the map and was down some hit points. Here comes the hireling to come heal me. Tried attack mode, tried defense mode nope he just loves to be by my side if I get hit.

I would not complain about that :)

[Zephea]

7 second notice.

That's not hot. That's scorching.

[Dj_Fisty]

I blame those thieving rogues

Yes, it's true. Allyourladderarebelongtous.

[Waylayer]

Hirelings, for me today are not working correctly. More so than before the patch.

Today I used Marissa the cleric, she did basically nothing at all, did not heal, did not fight, etc. If I put her on aggressive, she would act(heal or fight) with the monsters that I was currently engaged with and then return to doing nothing at all, except following me through the dungeon. I switched her to defensive and she again acted versus the mobs I was fighting, once they died, she returned to doing nothing. If I approached mobs she just stood next to me and got beat on, did not heal herself or me, did not fight, unless I switched her to a different mode, it didn't seem to matter what mode she was in during the non combat periods, she would not do anything at all unless I clicked her bar telling her to or changed her mode to something else.

I only used this hireling, so I can't say if any other hirelings are acting similarly.

My experience with the level 17 Cleric was Identical - except that it wouldn't stand its ground either. When I activated "stand your ground" then it decided that it needed to come help me ...

[Rohuan]

My experience with the level 17 Cleric was Identical - except that it wouldn't stand its ground either. When I activated "stand your ground" then it decided that it needed to come help me ...

o lol yesterday was the first day I hired a npc. I thought thats what they did haha

[zorander6]

The notes state that the hirelings that are on stand your ground will not leave their area. What is defined as their area? I was in kobold assault and had my follower on stay put. I was across the other side of the map and was down some hit points. Here comes the hireling to come heal me. Tried attack mode, tried defense mode nope he just loves to be by my side if I get hit.

Their area is the entire map. But they are far too lazy to walk when teleporting will work just fine. Just wish they would teleport me to the final chest. Ran multiple quests with a hire last night and saw the same thing.

[Cordovan]

All game worlds except for Ghallanda are now open. Thank you! We'll let you know as soon as Ghallanda is available.

[Cordovan]

Ghallanda has reopened. Thank you for your patience while we worked to resolve the server's hardware-related issues.

[UurlockYgmeov]

I so want to have that be my Avatar!


https://www.youtube.com/watch?v=urNyg1ftMIU

[jhon279]

Ladder at maze in epic Crucible is missing, not sure if heroic too, such thing does not affect to complete the quest. Just for your information.

[Sleeper23]

Getting this message when i try open client after launcher updatet today: "Could not patch file "tubineclientlauncher.exe", error 5"
When i look at fileinfo, it was updatet 25 minuts before this message (today) and has a current size of 1,1 MB and fileversion is 2600.44.9757.4158

Update: tried patch it without firewalls active and running as administrator - that dident work.
Then i did a simple reboot the system (restarting pc), and that actualy fixed the problem. I cant explain what was wrong, but atleast it works now :)

[rikkitikkitarvi]

I would not complain about that :)

Yes the issue is that when you are trying to conserve the hirelings spell points so you leave them behind, only to have them come forward heal you when you are only a few hit points down wasting spell points. Then getting hit and determining that it is not worth their time to heal themselves and die.

[VinceWhirlwind]

My Lvl13 Cleric hireling behaved himself today. Didn't over-do it on the healing, fought back when attacked, although the mobs were running straight past me (lvl13 Fighter) to attack the cleric for some reason...

[mab121]

I have a problem. Since the hotfix, I am unable to access the DDO store. When I click the store, I get a message "Your store session has timed out. Please use the home button to reload the store." But when I click the home button, nothing happens. I have multi-toons, and this problems is the same for all of them. I have tried reloading the game and nothing happens. Any ideas anyone?

[EllisDee37]

I have a problem. Since the hotfix, I am unable to access the DDO store. When I click the store, I get a message "Your store session has timed out. Please use the home button to reload the store." But when I click the home button, nothing happens. I have multi-toons, and this problems is the same for all of them. I have tried reloading the game and nothing happens. Any ideas anyone?In the character selection screen, try the Buy Account Upgrades button below the character list. This opens the store, but you can only buy account stuff here, not character stuff.

That button seems to have a greater chance of success at waking up the store, and can carry over to keep the store working when you then log into a character.

[DeWind]

In the character selection screen, try the Buy Account Upgrades button below the character list. This opens the store, but you can only buy account stuff here, not character stuff.

That button seems to have a greater chance of success at waking up the store, and can carry over to keep the store working when you then log into a character.

Just tried it and still the same...The DDO Store has been unavailable since the patch on Apr 21. There is another Thread: "DDO Store Downtime: Tuesday, April 21st" with a ton of suggestions/facts about this issue. There are a lot of us (especially myself) who are willing to try about any Snake Oil remedies to get it going again. Cordovan has chimed in stating that they are aware of the problem and working on it...The only real bright side of this last patch is that I don't play on Ghallanda...their server has down a lot since ToEE...

[Asti]

Raids:

Vault of Night 5 & 6 - The spawning ladder is not spawning in part 5, and there are missing "bases" on part 6. Part 5 can be worked around (mostly), but Part 6 is currently not able to be completed, so until this fix is in place we would recommend not running the Vault of Night raids.


Any update on this?

[Cordovan]

Any update on this?

Yes, this issue was corrected shortly afterwards, and should no longer be happening.

[UurlockYgmeov]

Yes, this issue was corrected shortly afterwards, and should no longer be happening.

been in von5-6 and all is good. The Kobold's couldn't hide the buildings, ladders, platforms for long in the ethereal plane!