SirValentine
06-23-2012, 10:31 AM
I decided to roll a new character at level 7, get to 8, stone to 16, and grind some favor, on a server other than my home server.
I saw I already had a poorly-built level 5 character left over there, so I went to move anything useful from his inventory to shared bank, sell anything else, etc., before deleting him.
In the process, I accidently activated my MotU pre-purchase ticket on the level-5 I was about to delete. Oh no, the Greater Tome was now on the wrong character!
This was my mistake. I'm not about to blame Turbine for my mistake.
However, I was hoping for help to RECOVER from my mistake. I left all the pre-purchase items alone in my inventory and immediately opened a ticket. Thirty-five minutes later, I finally got a response from a Game Master:
[GM name deleted] tells you, 'We cannot assist players with this issue.'
[GM name deleted] tells you, 'Is there anything else I can help you with today?'
The conversation went on a little but, but it was pretty repetitive. The GM had nothing else of substance to say.
[GM name deleted] tells you, 'At this time I will be closing your ticket. I apologize for the inconvenience. Have a good day [toon name deleted].'
What is the point of support if they won't help you? Don't try to tell me that Turbine "can't" assist a player in this situation; I won't believe it. If they don't want first tier support to have the ability, it should get kicked higher.
I paid real-world $$$ for the expansion, in part to get a Greater Tome of Learning on the character of my choice. Now, due to a simple misclick, I'm not going to be able to benefit from this at all?
The Greater Tome is still sitting unused in the soon-to-be-deleted character's inventory. If Turbine is worried I'm trying to scam them for an extra tome, I'd happily have them reach in and delete that useless one.
Can I get some kind of response from someone at Turbine other than your first-tier helpdesk guy cutting-and-pasting off a script? Please help, or at be honest and say, "No, we refuse to help", maybe even with a reason if there is one.
I saw I already had a poorly-built level 5 character left over there, so I went to move anything useful from his inventory to shared bank, sell anything else, etc., before deleting him.
In the process, I accidently activated my MotU pre-purchase ticket on the level-5 I was about to delete. Oh no, the Greater Tome was now on the wrong character!
This was my mistake. I'm not about to blame Turbine for my mistake.
However, I was hoping for help to RECOVER from my mistake. I left all the pre-purchase items alone in my inventory and immediately opened a ticket. Thirty-five minutes later, I finally got a response from a Game Master:
[GM name deleted] tells you, 'We cannot assist players with this issue.'
[GM name deleted] tells you, 'Is there anything else I can help you with today?'
The conversation went on a little but, but it was pretty repetitive. The GM had nothing else of substance to say.
[GM name deleted] tells you, 'At this time I will be closing your ticket. I apologize for the inconvenience. Have a good day [toon name deleted].'
What is the point of support if they won't help you? Don't try to tell me that Turbine "can't" assist a player in this situation; I won't believe it. If they don't want first tier support to have the ability, it should get kicked higher.
I paid real-world $$$ for the expansion, in part to get a Greater Tome of Learning on the character of my choice. Now, due to a simple misclick, I'm not going to be able to benefit from this at all?
The Greater Tome is still sitting unused in the soon-to-be-deleted character's inventory. If Turbine is worried I'm trying to scam them for an extra tome, I'd happily have them reach in and delete that useless one.
Can I get some kind of response from someone at Turbine other than your first-tier helpdesk guy cutting-and-pasting off a script? Please help, or at be honest and say, "No, we refuse to help", maybe even with a reason if there is one.