how long does it take for tech support to resopond
Results 1 to 8 of 8
-
04-04-2023, 06:55 AM #1Community Member
- Join Date
- Sep 2022
- Posts
- 4
how long does it take for tech support to resopond
-
04-04-2023, 01:12 PM #2Community Member
- Join Date
- Aug 2020
- Posts
- 1,383
6 to 9 months average. Less if you want them to just close your case with no action. More if you want them to actually resolve it.
Originally Posted by kylepc1982
If I can read the dev tracker, you can too.
-
04-04-2023, 02:32 PM #3Bounty Hunter
- Join Date
- Apr 2011
- Posts
- 11,313
I haven't used it in quite some time, but the most recent example I was given was 3 weeks for a guild name change.
-
04-04-2023, 05:22 PM #4Community Member
- Join Date
- Sep 2006
- Posts
- 3
In my experience, about 3-5 days to pick up a new case, but a matter of hours to reply to an already-active case.
-
04-04-2023, 08:25 PM #5Community Member
- Join Date
- Mar 2010
- Posts
- 150
DDO has tech support?
-
04-04-2023, 08:32 PM #6Community Member
- Join Date
- Aug 2020
- Posts
- 1,383
^^ Originally Posted by cadaverash
If I can read the dev tracker, you can too.
-
04-05-2023, 05:34 AM #7Hero
- Join Date
- Dec 2010
- Posts
- 121
Does closing your ticket because you were not online count? If so, just wait until the next weekly downtime; that's when they closed mine.
-
04-05-2023, 06:29 AM #8Community Member
- Join Date
- Jul 2010
- Posts
- 91
For DDO Store or Market problems I've never had to wait more then 48 hours. For other in game problems I just haven't bothered beyond bug reporting for the last decade given the weeks/months some other guildmates have had to wait.
