Widespread Chat Bug... anyone have any suggestions?

[LightBear]

The current status of this is that it is in a list of priorities for engineers to continue to look at, and there is a lot of competition currently for their time. We do very much want to correct this issue for you. We can't currently provide an ETA, but when one becomes available we'll let you know.

To reproduce the server chat bug,
1) start client
2) log in with your favorite character
3) form a party with your online guild/friends or just some random pug
4) Go do that quest
5) Something happens when zoning or a disconnect
6) restart client
7) repeat step 2
8) you're in a quest but no longer have a connection with the chat server

Step 5 can be forced by simply going to the process manager of your OS and do a hard kill on the process tree of the ddo executable.


This probably means that some key isn't refreshed while others are when restarting the client.
And some meaning either on the client side or the server side.
Client side could mean it is written in some file or a service is still running and picked up from there when restarting.
Server side, could mean that services/process make a mismatch in ids somehow.

(Show me some diagram of the process while walking me through it and I'll probably will be able to tell you where the mismatch occurs.)

[DYWYPI]

The corp. machine bristled with weapons of power. It was huge and squat and massive. It held itself upon the cindery dust like an insect, secure in the strength of its carapace. Proboscises waved almost at random in the darkness. The machine had no colour; it seemed to absorb even the faint starlight that fell upon it.

From what I gather SSG have publicly agreed and acknowledged that this Chat server problem has been caused by their actions.

The latest ambiguous corporate response given suggests; nothing whatsoever to try to physically fix the issue has been achieved since October 2020. By their Engineers that seem nearly non-existent. By October 2020, SSG had managed to solve the issue for the majority of impacted players. Since that date no improvements (or progress) have been reported by either SSG or the players.

So we're getting close to being stuck a whole two years on a waiting list... The problem seemed to appear in early August 2020: Wayfinder Server Data Issue: August 6th 2020. I am not sure what the current status is with LotRO? However, they seem to have a similar issue, but on a much smaller scale.

It's quite impressive that SSG can provide such misconfigured Chat servers since August 2020.

I hope Enad Global 7 AB, doesn't consider two years a suitable timeframe for waiting to repair the standard connection functionally of a Chat server. They are the parent of several massively multiplayer online games.

Friday 15 July 2022, this Chat server error "(Error): The chat server is temporarily unavailable. Please try again shortly." has already occurred several times.

Today earlier on in the morning the very first time I logged on it also occurred. It's uncommon for it to trigger on the very first Character loading; if the Client hasn't been executed for long period, e.g. a couple of hours.

For illustrative purposes of how simple and easy it is to trigger this error; I conducted two Character swaps on Thelanis over the period of about three minutes. Sometime between: 2022-07-15T09:23:00Z and 2022-07-15T09:26:00Z.

I could have of course swapped the two Characters for several more minutes... I'm not quite sure if I had kept repeating that for say 30-minutes if it would ever resolve a reconnection. Furthermore I think five screenshots in one post is plenty to prove that point.

If each of those Chat disruptions were allowed to reconnect that would be perhaps 50-minutes of chat server downtime.

I'd wager that I can achieve that on any day and on any given server with ease and within around 15-minutes or less.

[...] If you sent me 500 DDO Points every time it occurred, it wouldn't take that long until I'd be handing out premium items like: Otto's Irresistible Boxes to passersby. I'd be swimming in DDO Points. ...

Can I collect my 2500 DDO Points bounty, Cordovan? Not a bad payout for 3–5 minutes grinding LOL.

I also know you are not the organ grinder. I believe that you Cordovan, personally would like to see this error fixed. Albeit I'm not so confident that in reality the people responsible and tasked with the process of fixing the error will achieve that this time next year.

Note: If there is anyone else playing DDO that occasionally gets this specific Chat server issue on a fairly regular basis and hasn't had the courage to post here, yet? I am sure Cordovan would love to hear your feedback in this thread; he'll be able to liaise with the correct people on SSGs end. :-)

[DYWYPI]

Looking over at the current status of the LotRO thread: Chat server going out since September 2020, [Post #15]. It seems they had a scenario where a whole server essentially had this issue. It sounds like the engineers' had purposely limited the Chat server functionally to "/tell" only, to prevent the servers repetitively falling over.

Apparently also some profanity directed towards SSG, is still posted (as of today) in the above mentioned LotRO thread.

Over on the DDO side; I know all of Thelanis was using Smoke signals and had to post in the LFM if they wanted to communicate. As all the Chat channels themselves were malfunctioning. That was after the: Thelanis and Wayfinder Downtime Notice Thursday August 13th 3:00AM 5:00PM Eastern.

Tyrost, it's given that SSG seem to want to solve the issue... maybe sometime this decade. Albeit whether they even have reattempted since October 2020, we don't know - if they did they failed. We can also verify that Daybreak Game Company LLC certainly don't view the "(Error): The chat server is temporarily unavailable. Please try again shortly." as a "wanted feature" either.

Imagine, nearly each time you want to change your TV Station channel with your TV remote control. The sound or text captioning was absent of around 5-minutes, before it initialised. I am sure it wouldn't be a great experience. This specific widespread Chat server issue is probably worse than that scenario in some senses, but nearly as frequent as that scenario.

It's certainly easy to see from the customer or layman's perspective. That in their opinion there could be a lack of both care and skill executed with regards to maintaining reliability of the provided Chat service. :-/

Remember in most conflicts, people act as mirrors for each other. With this specific unresolved Chat server issue thousands of players can easily trigger the error: (Error): The chat server is temporarily unavailable. Please try again shortly. Whereas SSG and their partners seem to have great difficulty managing to trigger it (we'll have take SSGs reply in good faith). Thus the logical process would be to actually communicate more openly with said affected players, etc.

Like I've mentioned prior on other posts there is no conflict both Daybreak Game Company LLC and the DDO Community want this issue: fixing. We are helping you SSG to the best of our ability! The main difference is the player is left in the dark and disregarded to some extent – lack of communication via official channels.

Most people would see a two year timeframe for a Chat service to resume 'normal behaviour' as unreasonable. So it's understandable they are going to be less than ecstatic with the current situation.

I will reiterate to the players; if you don't send feedback to the forums SSG won't realise the scale of the problem... They've already confessed they cannot effectively recreate the problem at a drop of a hat - like some of us can. I've already done a lot of the 'donkey work' on this thread. :-)

I just have healthy scepticism; I still don't believe the problem, will be resolved or any major progress report feedback from SSG being produced by this time next year. :-/

After all, you're a wayward program. You're the most powerful entity in all DDO. You're allowed to do whatever you want to do. That's all that matters. That is the whole of the law.

[Belzidar]

The current status of this is that it is in a list of priorities for engineers to continue to look at, and there is a lot of competition currently for their time. We do very much want to correct this issue for you. We can't currently provide an ETA, but when one becomes available we'll let you know.

Well, I guess we have our answer. In 2 years it never moved up high enough on the list for the engineers to look at so I'm guessing it will never get looked at. Really a shame that they will not fix or attempt to fix an issue they created.

Thanks for wasting my time when you asked for all the information we could provide. I still don't know if the information I provided was useful or useless.

I was hoping with a new producer in charge things would be different. I had false hope I suppose.

[rcmcneil]

Given the lack of communication from devside, I figured I'll share this with whoever's still paying attention & might have a similar issue.

There's a bug that if you have multiple audio (& possibly microphone) devices, the game like to either forget or confuse them. With my particular issue, the game insists that my headset's microphone is actually the headset's speakers, so every time I login, I get bombarded with white noise until I not just make it to the character screen, but into the world on a toon, to then go to the bottom of the audio options under the voice chat section & manually pick my actual headset speakers.

The only way I've found around this is to go into Device Manager, find my headset speakers, go to Properties, then Details, & then Device instance path, & manually copy over, 1 letter/number at a time, the last bracketed section into DDO's Userprefs voice chat playback section, then Save As. Also remember to open Userprefs as admin to maybe have a chance to save all this work.

This is a process I've repeated multiple times because the game just likes to completely forget my audio settings whenever it feels like it. I think it's been 4 times this year so far.

I have no idea what is going on with the chat server in this game, but it has some serious issues. Maybe officially ditching it for something from this decade would be the best option, because with the chat disconnecting, device forgetting, & now some fresh reports from multiple people about ambient sounds straight up crashing the client to desktop in newer areas (IoD, Sharn, Docks, Feywild), something substantial needs to be done.

[Cordovan]

Given the lack of communication from devside, I figured I'll share this with whoever's still paying attention & might have a similar issue.

There's a bug that if you have multiple audio (& possibly microphone) devices, the game like to either forget or confuse them. With my particular issue, the game insists that my headset's microphone is actually the headset's speakers, so every time I login, I get bombarded with white noise until I not just make it to the character screen, but into the world on a toon, to then go to the bottom of the audio options under the voice chat section & manually pick my actual headset speakers.

The only way I've found around this is to go into Device Manager, find my headset speakers, go to Properties, then Details, & then Device instance path, & manually copy over, 1 letter/number at a time, the last bracketed section into DDO's Userprefs voice chat playback section, then Save As. Also remember to open Userprefs as admin to maybe have a chance to save all this work.

This is a process I've repeated multiple times because the game just likes to completely forget my audio settings whenever it feels like it. I think it's been 4 times this year so far.

I have no idea what is going on with the chat server in this game, but it has some serious issues. Maybe officially ditching it for something from this decade would be the best option, because with the chat disconnecting, device forgetting, & now some fresh reports from multiple people about ambient sounds straight up crashing the client to desktop in newer areas (IoD, Sharn, Docks, Feywild), something substantial needs to be done.

Might be worth checking if in your Windows audio settings you have the headset speakers somehow listed as an available input. In Windows, right click on the little speaker in the lower right of the desktop, click on Sounds, tab to Recording and see if it's listed. If so, disable it.

[DYWYPI]

I have to presume the Character corruption (August 2020) was caused by a threat actor; Internal User Errors, rather than actual Hardware component failure. Possibly an associated partner of SSG was at fault. Nonetheless the onus is on SSG to resolve this Chat problem, which seemed to surface at a similar time.

If the Engineers currently cannot replicate this issue reliably then they still might want retraining. It's not like we are using: UDP Flooding or UDP Fragmentation techniques. To perform attacks against a target server; in an attempt to consume resources such as bandwidth and CPU, e.g. Internet Distributed Denial of Service.

Belzidar, it's clear a lack of both care and skill was executed with regards to maintaining reliability of the provided Chat service. Resulting in: "(Error): The chat server is temporarily unavailable. Please try again shortly.".

Rights possibly could have been breached because the digital content sold is faulty. However, the T&Cs are clearly presented.

There is no reason why SSG cannot be open on the forum about how far they are progressing with the specific problem. So far it sounds like no attempt has been made to fix the issue since October 2020.

Reasonable care and skill, is an implied duty to exercise the level of skill and care expected of another reasonably competent member of the profession. I seriously doubt two years would be called a reasonable timeframe without any progress (on such a core feature as chat services) being made within the MMORPG gaming industry. SSG are providing both a commercial product and a service, i.e. goods in the form of digital content.

We would like SGG to fix the "(Error): The chat server is temporarily unavailable. Please try again shortly." within a reasonable time. Cordovan, wishing it to be "magically fixed" will not fix it... We cannot fix it, if SSG engineers won't attempt, then neither can they. From our perspective it doesn't look like much engagement is being made regarding communication from the technical personnel, towards the hundreds of victims of this issue. :-/

Effectively some users are being unfairly treated as "underclass" and not deemed worthy having a reliable Chat server experience. We are specifically taking about "(Error): The chat server is temporarily unavailable. Please try again shortly."

The only possible way (using the DDO in-game messaging system) when this occurs for 'you the player' is via /tell as also voice is impacted. You will not be able to hear other people that are in a PUG Raid talking, for example. You won't see any: General, Party or Guild chat, either from yourself; or (to or from) others in the local vicinity or same shared channel type.

Daybreak Game Company LLC have some opaque data collection practices. Therefore we cannot gauge if SSG are even bothering to monitor specific accounts that are being regularly plagued by this specific widespread Chat Server error.

[DYWYPI]

Cordovan, for further illustrative purposes of how stupidly simple and easy it is to trigger this error; I conducted several 'Character Selection' screen swaps on the: Hardcore Server today.

Note: I did NOT load both Characters into the world... I just used "fast mouse movement" alternately clicking on both their red name 'Character banners'. Similar to the image above; I wasn't initiating the actual: [Enter] button or direct double-mouse-click (Character name banner) itself. That image above is not the Characters I were selecting today, it's just an example of which screen I am talking about.

Only the two female 'Character screen' models (via the banner name selection single-click) were being rapidly swapped... at that stage for this test.

Hardcore Server image near: 2022-08-02T12:26:00Z

Before I chose to load my deceased test Character at around: 2022-08-02T12:26:00Z. Resulting in the all too common: "(Error): The chat server is temporarily unavailable. Please try again shortly.".

Are you seriously trying to tell me the engineers working on SSG's behalf cannot manage to trigger this error on a regular basis? Perhaps it might make sense to work with the people that are impacted. Since SSG employees are clearly incapable of doing such elementary tests (and getting suitable results). Nor do they seem capable at achieving the same results by using these evidently easy to trigger processes inside the actual SSG test lab facilities. :-/

[DYWYPI]

I am pretty confident SSG has plenty of videos of people swapping Characters or just loading a Character. That is all that is required (and to have one of the damaged or impacted accounts).

Cordovan, attachments are disabled in this specific subforum. Therefore I wasn't able to upload a WebM video recording illustrating the above scenario (Post #88) that I had created.

Nonetheless I went to the effort of making the video since clearly you must enjoy watching them for investigative purposes. Due to digital privacy reasons: I have no wish to host that video on an external video sharing website. For example a site that either that requires account registration, e.g. YouTube or charges a premium fee. So I actually do have a relevant video with nowhere to send it...

It would be very useful to get some video of this issue happening; if anyone who experiences this regularly gets the chance to do it, please get the video to us.

The video evidence asked for is far too ambiguous. Neither have your team explained how to create in-game videos when it was requested or where to send them. Refer to: [Post #53].

Has the cat got your tongue regarding submitting video evidence?

Like I mentioned previously a video wouldn't be all the exciting unless it also showed comprehensive traffic logs (or virtual server details).

Since you haven't given a destination address for the video I'll provide two sample screenshots of what I was recording. I hope this proves useful to you.

[LittleLexi]

Just want to mention this has been happening rather frequently lately; often preceded by the dreaded load screen bug, which I think began after the data center move, or the changes to the client to make it boot up faster, and the initial zone in quicker.

It also happened on one occasion the other day where I'd already been online for more than an hour and was just standing around in a public zone, so not just after logging in or swapping toons.

[DYWYPI]

We're getting close to the Wayfinder server's; general database corruption, customer data loss, anniversary that occurred early August 2020. That's basically when this current Chat server fiasco also began... Certainly during early August 2020 people were also experiencing unusual 'Chat server' and 'Friends list' server errors, etc.

DYWYPI?
w D L
h @ A
D R &

We've now progressed to: Update 55.4, I'm still regularly getting the Chat server "(Error): The chat server is temporarily unavailable. Please try again shortly." It tends to occur less frequently on the Hardcore server though that's to be expected. As I'm not swapping Characters that often, etc.

The above image is of one of today's Chat Server "(Error): The chat server is temporarily unavailable. Please try again shortly." messages. I was under the impression DDO was supposed to be a massively multiplayer online role-playing game where grouping is encouraged? Typically in party you need to communicate with other humans. That's rather problematic when this specific bug strikes and can last for over five minutes... :-/

[rcmcneil]

I just realized how truly worrying it is to be unable to connect to an entire server. Sure, it may "only be the chat server", whatever condition it's in, but that is ringing alarm bells in my head about the condition of the rest of the servers. Now I'm wondering how much in-game chat server "downtime" has accumulated, and why that seemingly isn't viewed as as concerning as having one of the "full servers" feeling like not connecting to customers up to several times an hour. The refusal to recognize that a problem even exists, combined with nuking forum posts about it existing, makes me not have much confidence in a reasonable & timely fix, as it's already been 2 years & now they're asking for video evidence of an easily duplicatable issue, as if somehow it's all in our heads.

[TitusOvid]

So I asked 1 person who plays on Mac and 2 persons who play on Linux to observe this. They are all located in Europe. They experience the same problem. It is the same process to recreate it.
Test time: Middle of July to 07th of august.

Titus.

[Mindos]

• Party and Guild chat disconnects should no longer take as long to reconnect.

A step in the right direction...

[DYWYPI]

This thread isn't really about "chat disconnects" they act differently to this specific error, and show a different message, e.g. "chat server has lost connection" and those are extremely rare.

This specific Chat server error which occurs daily gives: "The chat server is temporarily unavailable. Please try again shortly.". It is a chokepoint queuing issue on their corporate network. Generic chat disconnects act completely different.

With this error: the only possible way (using the DDO in-game messaging system) when this occurs for 'you the player' is via /tell as also voice is impacted. You will not be able to hear other people that are in a PUG Raid talking, for example. You won't see any: General, Party or Guild chat, either from yourself; or (to or from) others in the local vicinity or same shared channel type.

Also the 'Friends List' won't populate; neither would you appear on other peoples lists as being present.

Although maybe it does mean they have actually bothered to look at some chat server stability, which might be vaguely related. Certainly two years, with zero improvement, could be considered unreasonable progress. :-)

[TitusOvid]

I actually think, that is what Tolero is referring to.

It is pretty vague. And I certainly would be interested in the process behind it but I doubt SSg will reveal that.

Cheers,
Titus

[Belzidar]

I actually think, that is what Tolero is referring to.

It is pretty vague. And I certainly would be interested in the process behind it but I doubt SSg will reveal that.

Cheers,
Titus

Is this what Tolero is referring to? Or is it what DYWYPI is referring to?

Good grief, why is this topic so impossible for SSG to address? It's almost like us, the paying customer doesn't deserve or warrant a decent explanation for this issue. It affects us everyday and yet it gets swept under the rug.

I guess we are partially to blame for this.
The company creates an issue with chat, we complain about said issue. It gets basically ignored for 2 years.
We continue to use the product. We complain, we are told there isn't an issue.
We continue to use the product. We complain, some of us are scolded for continually bringing up the issue.
We continue to use the product. We are told they will work on this when it gets higher up their list of issues (We'll let you know when we have an ETA).
We continue to use the product.

We keep playing the game, spending money. Where is the incentive for SSG to fix the problem?

I applaud the time that Titus and DYWYPI has spent on keeping this problem in the spotlight but I gotta say I'm almost done with commenting on this. I'm sure SSG will be thrilled if one less person just gives up on this.

I won't stop playing over this, i wish I could say I would. But I really love this game and I will continue playing. But my goodness SSG, treat your players like they actually mean something.

Tolero, give us an honest status of where you are on fixing the chat issue.

Thanks all

[rcmcneil]

Is this what Tolero is referring to? Or is it what DYWYPI is referring to?

Good grief, why is this topic so impossible for SSG to address? It's almost like us, the paying customer doesn't deserve or warrant a decent explanation for this issue. It affects us everyday and yet it gets swept under the rug.

I guess we are partially to blame for this.
The company creates an issue with chat, we complain about said issue. It gets basically ignored for 2 years.
We continue to use the product. We complain, we are told there isn't an issue.
We continue to use the product. We complain, some of us are scolded for continually bringing up the issue.
We continue to use the product. We are told they will work on this when it gets higher up their list of issues (We'll let you know when we have an ETA).
We continue to use the product.

We keep playing the game, spending money. Where is the incentive for SSG to fix the problem?

I applaud the time that Titus and DYWYPI has spent on keeping this problem in the spotlight but I gotta say I'm almost done with commenting on this. I'm sure SSG will be thrilled if one less person just gives up on this.

I won't stop playing over this, i wish I could say I would. But I really love this game and I will continue playing. But my goodness SSG, treat your players like they actually mean something.

Tolero, give us an honest status of where you are on fixing the chat issue.

Thanks all

This is one of the litany of issues, especially of late, that have forced me to take a break from the game. I call myself semi-retired because ever since IoD hit, I've really only been on for daily dice rolls. Based on the next half of the year, that decides whether or not a vet of 12 years will be officially done with it. Customers do a ton of work submitting bug reports, playing on Lamannia, & now there's a suggestions-and-ideas section of the Discord, all of that could be viewed as free labor in terms of quality control & content generation. And still, I and many others can induce the supposedly fixed ladder bug at-will just by jumping towards it.

"Party and Guild chat disconnects should no longer take as long to reconnect."

No explanation as to whether or not that's the issue we've been discussing, what shareable info has been found that's causing an ENTIRE SERVER to have this issue basically since the Wayfinder crash (also not worrying at all that it showed up around that time & has been happening to all servers), and it's not even a "shouldn't be happening anymore". It's a zero-guarantee "if it's 1 second shorter than the current variable 5-15 minutes, we're calling it fixed".

I've stopped caring about whether or not the company is communicative, I care about results. My last bug report that involved a mirror getting eaten (246 point loss), took 7 weeks to get a response, & the response was "you're doing it wrong", after including screenshots of me doing it no other way except right (1 handed weapon, 1 handed cosmetic, no actual appearance of the item). Then 3 weeks later I was told to take it here, to the forums, under feedback, complete with a dead link. If the "special time" during the original mimic event, with a TON of warnings from customers on Lamannia about it, didn't get them to appreciate contributions, open up more communications, and change how things are done, nothing will.

As you said, people keep spending money on this. "We continue to use the product." Perhaps if that were to change in a significant way, so would the company. Until then, enjoy the server disconnects, dead loading screens, ladder stalls, potions through walls, & monsters that ignore supposedly solid walls.


BTW when I was on for dice today, the chat server was dead for me on both Orien & Hardcore.

[DYWYPI]

You probably could get compensation for being sold faulty goods due to this specific Chat Server issue. They are actually selling the legal definition of: goods. Albeit you would basically have to retire from playing DDO and jump through a few hoops due to the (T&Cs) and small print.

Today becomes another another important anniversary that occurred 13 August 2020. Where this bug struck server-wide and affected most players' and their 'Friends List' also failed to load, etc., on those servers after: Thelanis and Wayfinder Downtime Notice Thursday August-13th..., [Post #4], explained they had to do regressions. Because they failed at doing some maintenance routines.

The chat server is temporarily unavailable. Please try again shortly.
The chat server is temporarily unavailable. Please try again shortly.
The chat server is temporarily unavailable. Please try again shortly.
The chat server is temporarily unavailable. Please try again shortly.
The chat server is temporarily unavailable. Please try again shortly.
The chat server is temporarily unavailable. Please try again shortly.
The chat server is temporarily unavailable. Please try again shortly.

Drum roll, after that 17 October we had some official feedback from the DDO Community Manager: Question on Friends List and Chat Related Issues.

Then some silence albeit at that stage there was some optimism; the timeframe for that period, e.g. 3-months was still reasonable. SSG did have some form of disaster recovery plan.

The above image is of one of last few days' Chat Server "(Error): The chat server is temporarily unavailable. Please try again shortly." Messages from the ailing Hardcore Server.

I find it curious that several of the Developers and the DDO Community Manager are regular online video creators. Yet, they cannot respond to requests about how be send the video evidence that has been requested. They could have skirted around the Chat server issue and given a helpful response to the video production.

Unless by some miracle; we won't need to keep supplying feedback, if they 'believe' they have essentially fixed this issue (on a pre-build). Possibly we'll get a repeat like when they mistakenly thought they had rectified everything, 19 October 2020.

[...] Today, it looks like the faulty Chat Channel issue on Thelanis has resurfaced and reverted. SSG you certainly have not resolved this faulty Chat channel issue successfully - you might have achieved only partial success.

Again, 11th October 2020, the Friends List and Chat Channels were absent from Characters where yesterday they appeared to be present and functional. ...

When in fact they had not managed to resolve this faulty Chat channel issue successfully and only achieved partial success. Let's assume for one moment Tolero was speaking about plans to reduce the impact of this bug for U56? Then it still looks like they aren't very confident in achieving that result either when U56 hits live. :-/

[DYWYPI]

Today, 17 August 2022, we've met another; 2-year milestone, this time that of the original thread, which got abruptly locked this June: Question on Friends List and Chat Related Issues. Resulting in this important thread having to be created.

Personally I believe it would have made more sense to have kept that "Service News" thread open. TitusOvid, was hardly using tactics of terrorism, she a had perfectly valid reason to be unhappy. Especially since no actual physical progress whatsoever has been observed or officially reported within the last two years.

Unless being on at the bottom of a 'waiting list' for two years counts as gargantuan progress for the SSG engineers? Regarding resolving this ongoing; Chat Server "(Error): The chat server is temporarily unavailable. Please try again shortly."?

We can mostly disregard the 19 October 2020 thread as offering to communicate with the completely innocent victims of this specific Chat server error. Since obviously that was a public relations failure. The players were just flatly ignored in that thread when they offered feedback and gave reports their accounts were still effected by the (ongoing) bug. Also that attempted fix only resulted in partial success at repairing some affected accounts.