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  1. #1
    Community Member
    Join Date
    Jan 2015
    Posts
    97

    Default Cannot purchase DDO points

    So with the coupon I decided to start a second account to run for our static group because we do not have a rogue and traps are killing us. The account could not do reaper in Ravenloft so I decided to make it VIP. Attempting to purchase more points or a VIP subscription with the account gives me.

    3032: sorry, the payment cannot be completed now. Please try again later or contact Xsolla

    I thought ah well no big deal I didn't want to spend a lot of money on it anyway but then when I went to buy some more points for my main account I got the same error message. I had previously been able to buy points on my main account. I scoured the internet and tried the following.

    Installing stand alone client and launching from folder in admin or no admin.
    Uninstalling steam version and stand alone version.
    Uninstalling everything IE steam, registry entry, app data etc.
    Repairing the files and removing the game from steam.
    External store and internal store.

    I can say prior to adding the second account my first account was linked with steam on my computer somehow. Meaning I could not run DDO if steam was not running. If I closed Steam while the game was running the game would shut down. Now it does not matter if steam is up or not the game runs even if I launch from Steam and then close steam. I also noticed that the steam shortcut was a different color than the stand alone shortcut but now both my shortcuts are the same color.

    I have tickets into Steam, Xsolla, and SSG about this but no answer from any of them and this has been going on for over two weeks.
    Fear accompanies the possibility of death. Calm shepherds it's certainty.

  2. #2
    Community Member
    Join Date
    Jan 2015
    Posts
    97

    Default

    So Xsolla got back to me and said there had been a discrepancy with my account, my guess would be having two different DDO usernames trying to make purchases, and they unlocked it. So I went to the store and tested out being able to purchase and I got through to my steam wallet and then ended the transaction. I just went back 10 minutes ago to make one of my accounts VIP and they are both locked out again.

    Seems like it is defiantly an Xsolla problem. I have tickets in from both account emails just waiting on an answer.

    I realize SSG farmed out payments probably because it is easier. I am just surprised there is not some way to buy directly from SSG. I did download a stand alone client and it gives me CC/Paypal options but clicking on any of those gives me the same Xsolla error.

    If Xsolla won't unlock my accounts I guess SSG is losing another player. I can't see any reason to play if I have no options to buy upcoming expansions and or be VIP etc. I am not going to abandon an account I have been playing, and spending money on since 2015 just to start a new one so I can make purchases.
    Fear accompanies the possibility of death. Calm shepherds it's certainty.

  3. #3
    Community Member
    Join Date
    Jan 2015
    Posts
    97

    Default

    Xsolla finally fixed the issue. They told me to use the chat feature in the future. Apparently there is one when you get to the payment page. I will have to look for it next time I try to make a DDO store purchase.
    Fear accompanies the possibility of death. Calm shepherds it's certainty.

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