Question on Friends List and Chat-Related Issues

[Kerria]

I also wonder is the overall increase in lag related to toons constantly dropping and trying to reconnect to chat server? Just a thought. But the lag is not improved, even after restart.

[Belzidar]

Chat issues are still ongoing on wayfinder for myself and the people I run with. Usually happens after a 2nd or 3rd log in and lasts for around 5 minutes.

Is this issue still being investigated?

[Valerianus]

Chat issues are still ongoing on wayfinder for myself and the people I run with. Usually happens after a 2nd or 3rd log in and lasts for around 5 minutes.

Is this issue still being investigated?

still going on on cannith too, i often log in with no friend list and chat unavailable

[LOOON375]

I am having this issue on multiple toon on Argo

[Belzidar]

Chat issues are still ongoing on wayfinder for myself and the people I run with. Usually happens after a 2nd or 3rd log in and lasts for around 5 minutes.

Is this issue still being investigated?

Thought I would bump this up since there has been no response from SSG.

Is this issue being investigated?

[Pepi_I]

We are playing on Cannith for many years now and last Monday it was the first time it happened. No chat server and no friends list. Logging out and in again didn't help.
After 15 minutes it started working again.

[Belzidar]

Thought I would bump this up since there has been no response from SSG.

Is this issue being investigated?

Bumping this again. Not asking for when a fix will happen, just asking if this issue is being looked at.

Thanks

[DYWYPI]

The Thelanis Chat Servers still appear to be sporadic when they decide to bother to establish a connection. That problem is persistent and (at least for my account) has been occurring on a daily basis since around July 2020. I get the impression SSG had partial success for some people that reside within USA when they attempted a fix? Although of course not everyone lives there.

I clearly remember the U48 Release notes mentioned that work had been done regarding the Chat server. Obviously no effort was made to fix the above ongoing connection issue.

Cordovan, if you were to gaze into your DDO Crystal ball; do you think there is any likelihood this specific "Friends List/Chat Server" issue will be attempted to resolved before next summer? I'd rather know if it's something you don't think will be resolved by then - rather than waste time hoping. Since SSG are fully aware the "issue" is still ongoing for certain accounts. Effective communication is key. :-)

[Belzidar]

Bumping this again. Not asking for when a fix will happen, just asking if this issue is being looked at.

Thanks

Bumping this yet again. This issue has not gone away is it being looked into?

[minorpenthes]

Bumping this yet again. This issue has not gone away is it being looked into?

Sometimes, silence speaks volumes...

[Belzidar]

Sometimes, silence speaks volumes...

Sadly, I'm afraid you are correct.

[Dulcimerist]

I've been experiencing issues as well. I'll log in, and who knows when or if I will ever get logged into the chat server.

[TitusOvid]

On Wednesdays' raid night the party got split into two groups of partychat somehow. Everyone that switched toons and joined the group again couldn't converse with the original group.
It's been month. What needs to happen that you take action? Fix this, SSG. No please and begging anymore. Get someone that can help if you can't do it on your own.

Titus.

[Belzidar]

On Wednesdays' raid night the party got split into two groups of partychat somehow. Everyone that switched toons and joined the group again couldn't converse with the original group.
It's been month. What needs to happen that you take action? Fix this, SSG. No please and begging anymore. Get someone that can help if you can't do it on your own.

Titus.

I guess we aren't going to get the courtesy of an update on this issue.

[TitusOvid]

I can give you an update.
The patch did do zip, zilch, nada, diddly-squat, nothing and/or nil for chat issues, friend list or lag.

Titus.

[Belzidar]

Bumping again. Are the chat issues still being investigated?

Could we get an update on the status please?

[Belzidar]

Bumping again. Are the chat issues still being investigated?

Could we get an update on the status please?

Asking yet again. Could we get an update on the status of this issue? Is it even being worked on?

[Belzidar]

Asking yet again. Could we get an update on the status of this issue? Is it even being worked on?

I have been asking for a status on this issue since November and have gotten 0 replies from SSG since then. If you are not working on this issue, why not just say so?

It's not like I have been asking for a date when this will be fixed, at this point I'm suspicious they are not working on this at all. Hard to not have those suspicions when there is no communication from management to the player base about it. At least not in this thread since august.

[BDog77]

No friend's list populating for any characters on Ghallanda.

[DYWYPI]

We've now got to February Cordovan, and this specific problem still persists and occurs on a daily basis - at least on my account it does. I know some people have allegedly claimed to have "issues" with excessive lag over the last two months. However, I'd have about zero lag over the last two months except perhaps the very rare latency spike - so I certainly haven't seen any excessive in-game lag.

I'm on old machine with an unsupported OS and a connection of less than 2 Mbps, and the game runs fluidly. With the single exception being the Chat Servers still appear to be sporadic when they decide to bother to establish a connection. I'm not losing any connection; my connection is fine, it's the DDO Chat server, which isn't establishing a connection in a timely manner.

The Chat Server usually reconnects (when I get the above message) on average after about five minutes. It's beginning to wear thin, that when a Character fully loads its going to be potluck if the Chat Server decided it wants to connect or wait another 5 minutes. :-/

I know - hope - your SSG Chat servers don't look like the image above of a Communication server, but given the poor performance and unreliability of the DDO Chat Servers it gives us that impression. I can only presume this fault (configuration) isn't being fixed on purpose. Because I find it hard to believe you don't have access to Networking or Software Engineers that could resolve (or improve) the issue within a 6 month timeframe. What is worse than the issue is the lack of transparency and feedback on your progress.

All truth passes through three stages: First it is ridiculed, second it is violently opposed and third it is accepted as being self-evident.