This past Saturday my subscription ended. I paid for an additional month of vip status, but my account is still listed as a premium account, I have not received the 500 ddo points, and I cannot access p2p adventure packs. In the ddo store it says that my subscription will end on 1/28/2020, which would be correct if I had actually received the vip status that I paid for. I also received a receipt for the subscription via email, so some part of SSG knows that I paid for vip. I submitted a support ticket, but they have not responded. Adding to vip has never given me any problems before, so I am unsure where to go from here.
Results 1 to 3 of 3
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12-31-2019, 01:35 PM #1Community Member
- Join Date
- Dec 2019
- Posts
- 2
Paid for vip, but received nothing in game.
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12-31-2019, 01:48 PM #2Uber Completionist
- Join Date
- Nov 2009
- Posts
- 3,308
I'm gonna ask the most basic question, did you log out and back in after adding VIP? (you probably did, but it's one to always check)
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12-31-2019, 04:59 PM #3Community Member
- Join Date
- Dec 2019
- Posts
- 2
Originally Posted by rabidfox
Multiple times and even shut the whole machine down and rebooted. It’s been days now and no change.
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