After catching a few of the latest gloom and doom threads I decided to toss in my very positive experience from yesterday. I'm not sure if mentioning GM's is permitted so I will not give out the name here but hats off to a very quick response last night from in-game support.

I was in Tomb of the Tormented (yes, I know, I'm supposed to hate it and never play it more than once) and a rat got stuck in a gate. Couldn't go forward, couldn't go back. There was nothing alive that could kill him (Ooze Flask for the win) and no other rats would leave the lair. The response after submitting the ticket was so fast I probably kept him/her waiting. He asked if I was in a group or solo (solo it was) and a few seconds later completion and a chest sitting amid the remains of tormented zombies. I think he even may have sweetened the XP pot since I was several levels over. I had that done once also when the doppelganger refused to spawn in the Haunted Halls.

I know there are sometimes frustrating in-game interactions and this thread leave itself open to some of those accounts but I want to just say that I was pleased, I will continue to support and play the game until the very last day and I look forward to content and improvements as they come.