Account demoted from Premium to Free

[Weezysneezy]

Today i purchased multiple adventure packs that were on sale in the ddostore. When i relogged i noticed my account said Free instead of premium and i was missing 2 character slots, locking me out one of my toons. If it matters at all i gained those character slots and premium upgrade when i purchased menace of the underdark a few years ago. I already submitted a ticket via support.turbine.com, but i am unsure on how long this will take, I would love to get this resolved quickly, wanted to buy the collectors edition of shadowfell that was on sale as well but i am afraid of bugs that may occur.

[arpendragon]

Today i purchased multiple adventure packs that were on sale in the ddostore. When i relogged i noticed my account said Free instead of premium and i was missing 2 character slots, locking me out one of my toons. If it matters at all i gained those character slots and premium upgrade when i purchased menace of the underdark a few years ago. I already submitted a ticket via support.turbine.com, but i am unsure on how long this will take, I would love to get this resolved quickly, wanted to buy the collectors edition of shadowfell that was on sale as well but i am afraid of bugs that may occur.

I'm having the same problem in my account. I just bought the two expansions through Steam and several quest packs in-game. I hope they fix this quick.

[Weezysneezy]

Was just resolved by Customer Service Agent Frizzen, Thank you very much

[Tokeri]

i just came back to the game after a bit of a break and i have this issue aswell how can i fix this ?

[SSG_Alkaid]

Tokeri- I did take a look at your account and you should have your Premium access. If something still seems pear-shaped when you log in, let me know what areas or content you do not appear to have access to and I'll see what's going on.

[PsiCorps]

I subscribe to a Premium Account on both Sarlona and Thelanis but when I logged in this morning I am being prompted to choose 5 characters out of all of them or upgrade to subscription.

This didn't happen yesterday when I logged in and I have seen no news of any updates changing subscription accounts so what's going on?

[SSG_Alkaid]

I subscribe to a Premium Account on both Sarlona and Thelanis but when I logged in this morning I am being prompted to choose 5 characters out of all of them or upgrade to subscription.

This didn't happen yesterday when I logged in and I have seen no news of any updates changing subscription accounts so what's going on?

Sorry for any confusion. In this instance it sounds like you were previously a VIP subscriber and your subscription recently lapsed, which caused your account to downgrade to Premium status and thus prompted you to select which characters you would like to remain active. Keep in mind that the characters that you do not select are never deleted- they just hang out and remain inactive until you resubscribe or purchase additional character slots.

Be sure to double-check your payment information if you would like to resubscribe and ensure that your card or PayPal details are up-to-date. This handy-dandy link will show you how to activate your subscription through the DDO store. Once you do resubscribe you will regain access to all of your previous VIP benefits, including all of those character slots.

[Hailia]

Can you help me with my account Alkaid? Been 36 hours and still can't get my VIP back. No-one has yet to even respond to my emails and tickets.
Is there anything I can do on my end to speed this recovery mess up? Let me know plz.
Email me, *address removed*

[Cordovan]

Can you help me with my account Alkaid? Been 36 hours and still can't get my VIP back. No-one has yet to even respond to my emails and tickets.
Is there anything I can do on my end to speed this recovery mess up? Let me know plz.
Email me, *address removed*

If responding to the ticket doesn't get your issue resolved, PM us your email address. Removed it from your post for personal security reasons. Thanks!

[PsiCorps]

Sorry for any confusion. In this instance it sounds like you were previously a VIP subscriber and your subscription recently lapsed, which caused your account to downgrade to Premium status and thus prompted you to select which characters you would like to remain active. Keep in mind that the characters that you do not select are never deleted- they just hang out and remain inactive until you resubscribe or purchase additional character slots.

Be sure to double-check your payment information if you would like to resubscribe and ensure that your card or PayPal details are up-to-date. This handy-dandy link will show you how to activate your subscription through the DDO store. Once you do resubscribe you will regain access to all of your previous VIP benefits, including all of those character slots.

Thanks, it was my debit card that had expired and caused problems, everything sorted now.

[tanakh]

i just came back to the game after a bit of a break and i have this issue aswell how can i fix this ?

This happened to me as well. I purchased two lots of 1500 turbine points each when I played originally. When I returned to the game recently, I still have the adventure packs and Warforged unlock that I purchased with those points, but my account is flagged as "Free" and I was forced to choose which three characters I wanted to make active.

I submitted a ticket, but after 8 days with no response, I replied asking for an update and got an automated response that the ticket had been closed. Please help.

[sbs]

This just happened to me.

Logged in fine earlier today and now it's showing as F2P.

Don't know if it's related but I changed my turbine password and email in between those logins.

I have submitted a ticket, but if an admin sees this and can fix sooner than the ticket queue I'd appreciate it.


ticket # #24001-786926