Account demoted from Premium to Free

[Weezysneezy]

Today i purchased multiple adventure packs that were on sale in the ddostore. When i relogged i noticed my account said Free instead of premium and i was missing 2 character slots, locking me out one of my toons. If it matters at all i gained those character slots and premium upgrade when i purchased menace of the underdark a few years ago. I already submitted a ticket via support.turbine.com, but i am unsure on how long this will take, I would love to get this resolved quickly, wanted to buy the collectors edition of shadowfell that was on sale as well but i am afraid of bugs that may occur.

[arpendragon]

Today i purchased multiple adventure packs that were on sale in the ddostore. When i relogged i noticed my account said Free instead of premium and i was missing 2 character slots, locking me out one of my toons. If it matters at all i gained those character slots and premium upgrade when i purchased menace of the underdark a few years ago. I already submitted a ticket via support.turbine.com, but i am unsure on how long this will take, I would love to get this resolved quickly, wanted to buy the collectors edition of shadowfell that was on sale as well but i am afraid of bugs that may occur.

I'm having the same problem in my account. I just bought the two expansions through Steam and several quest packs in-game. I hope they fix this quick.

[Weezysneezy]

Was just resolved by Customer Service Agent Frizzen, Thank you very much

[Tokeri]

i just came back to the game after a bit of a break and i have this issue aswell how can i fix this ?

[SSG_Alkaid]

Tokeri- I did take a look at your account and you should have your Premium access. If something still seems pear-shaped when you log in, let me know what areas or content you do not appear to have access to and I'll see what's going on.

[PsiCorps]

I subscribe to a Premium Account on both Sarlona and Thelanis but when I logged in this morning I am being prompted to choose 5 characters out of all of them or upgrade to subscription.

This didn't happen yesterday when I logged in and I have seen no news of any updates changing subscription accounts so what's going on?

[tanakh]

i just came back to the game after a bit of a break and i have this issue aswell how can i fix this ?

This happened to me as well. I purchased two lots of 1500 turbine points each when I played originally. When I returned to the game recently, I still have the adventure packs and Warforged unlock that I purchased with those points, but my account is flagged as "Free" and I was forced to choose which three characters I wanted to make active.

I submitted a ticket, but after 8 days with no response, I replied asking for an update and got an automated response that the ticket had been closed. Please help.

[sbs]

This just happened to me.

Logged in fine earlier today and now it's showing as F2P.

Don't know if it's related but I changed my turbine password and email in between those logins.

I have submitted a ticket, but if an admin sees this and can fix sooner than the ticket queue I'd appreciate it.


ticket # #24001-786926