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  1. #1
    Community Member jakeelala's Avatar
    Join Date
    Mar 2006
    Posts
    1,796

    Default My character is being saved

    I cannot log in. It's been over an hour. I restarted my network, my computer, and flushed the DNS cache as well as renewing my DHCP.

    Twice.

    I submitted a customer service ticket. The problem happened when I ran a a heroic elite two toed tobias. After we finished, we couldn't finish out. We waited a few minutes and nothing changed (though the quest was complete). We /deathed to get to Korthos, and then I ported to the harbor with the NPC. Once in the harbor, my bank wouldn't open (nothing happened after talking to the harbor dwarf). Next I tried to go through gate to the market, but after going to a loading screen, I would just be in front of the market gate again. Tried that a few times. Couldn't log out or quit the game either. Finally force quit it, and next thing you know, I'm posting this thread.

    Please help. I really wanna get that remnant cloak and I just collected 4000 remnants.


    Edit: after an hour of playing on Thelanis (with a fresh toon) I have been able to log in on my main server, but only with characters other than the one I was playing when the error occurred.
    Last edited by jakeelala; 09-27-2015 at 02:20 AM.
    good at business

  2. #2
    Community Member jakeelala's Avatar
    Join Date
    Mar 2006
    Posts
    1,796

    Default

    There's now a group of four people on Khyber that are all having a problem where their characters won't save. This problem seems to be server-wide, and increasing.
    good at business

  3. #3
    Chaotic Evil Mindos's Avatar
    Join Date
    Jan 2010
    Posts
    4,141

    Default

    Quote Originally Posted by jakeelala View Post
    I cannot log in. It's been over an hour. I restarted my network, my computer, and flushed the DNS cache as well as renewing my DHCP.

    Twice.

    I submitted a customer service ticket. The problem happened when I ran a a heroic elite two toed tobias. After we finished, we couldn't finish out. We waited a few minutes and nothing changed (though the quest was complete). We /deathed to get to Korthos, and then I ported to the harbor with the NPC. Once in the harbor, my bank wouldn't open (nothing happened after talking to the harbor dwarf). Next I tried to go through gate to the market, but after going to a loading screen, I would just be in front of the market gate again. Tried that a few times. Couldn't log out or quit the game either. Finally force quit it, and next thing you know, I'm posting this thread.

    Please help. I really wanna get that remnant cloak and I just collected 4000 remnants.


    Edit: after an hour of playing on Thelanis (with a fresh toon) I have been able to log in on my main server, but only with characters other than the one I was playing when the error occurred.
    https://www.ddo.com/forums/showthrea...d-not-be-saved other thread with a cordo

  4. #4
    Manager, Customer Service SSG_Alkaid's Avatar
    Join Date
    May 2014
    Posts
    162

    Default

    Yep, this is all set now. Thanks for the reports, and sorry for the inconvenience!
    I do respond to PMs, but please note that I can get backed up. If you need immediate assistance, please refer to the links below!
    ---
    To request support from a Customer Service Agent, please visit help.standingstonegames.com
    Contact us on Twitter @DDOUnlimited

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