Problem with entering product key for expansion.

[riskmal]

I bought the expansion, got the product key on my email but when I try to enter it, it says I have to resume ViP subscription. To be exact, error I'm encoutering goes:

You cannot upgrade a suspended subscription. Please reactivate the subscription first and try again. [err: 29306]
and: ATTENTION: One or more of your subscriptions has been suspended or downgraded from VIP status due to non-payment. Please click “Resume Subscription” to restore the subscription`s former Active or VIP status.

Problem is I don't want to be ViP again Any idea how can I skip it?

[daVoyd]

I am sorry to say that I am not able to help with account specific issues. However, if you contact the Account Management team, they should be able to assist you. The information on how to get a hold of them is in my signature. They will be happy to help

[MRH]

Account management team does not check the account management assistance section of the forums?


DUNGEONS & DRAGONS ONLINE®: Eberron Unlimited™ Forums > Service and Support > Account Management Assistance = please contact Account management team

LOL

[daVoyd]

There is actually a sticky here that explains how to use the forums for support.