I m unable to process VIP subscription and the message I get is : "We are unable to process the payment from your country. ": Does that mean that VIP subscription is only for US residents?
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Thread: VIP subscription error
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03-07-2011, 09:05 PM #1Community Member
- Join Date
- Feb 2011
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VIP subscription error
Last edited by Explicit8; 03-08-2011 at 08:25 AM.
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03-08-2011, 02:29 PM #2Customer Service Representative
- Join Date
- Dec 2010
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There is a sticky that will have some useful information for you. When you log into the Account Management website, there are a set of blue buttons at the top. One of them is the 'Payment Method'. You can set up your credit card information using that and your country should show up as one of the options when you go to put in your address. At that point, you should be able to click the 'Get Unlimited Access' button and start your VIP access.
If you still need some help, you can contact the Account Management team. They will be happy to help you.DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
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