Purchased questpacks gone wrong.

[Quadvlieg1984]

I have purchased a few questpacks with my DDO account with my toon called Thorbeck, but when I wanted to run those packs with another toon (same server, same account) it says I can not, because I have not purchased the pack. I was under the impression questpacks bought made them available for all toons on that server and account. Can someone solve this problem for me?

[Victorie]

If you've completely closed and restarted the game (after the purchase) and you're still having this problem, please contact our Account Management department for assistance.