Greeting, I need your help.

[ddo9856]

Me and my husband's account was banned on Jan.29, 2011, and I didn't know the reason why. I am really angry with this because I spent a lot of money on this game. I don't think that I have done anything violating the game code or your guidelines. However I think that
you violated my rights, I need your reasonable explaination. This is the third ticket
that I write to you, and I didn't received your reply which you promised to give in 3-5 business days. Is this the way in which you treat your loyal player?
I hope I can get your response soon to help me solve my problem and recover my account as soon as possible.

My account: <<edited>>
My husband's account:<<edited>>
all in Sarlona.

[flynnjsw]

Me and my husband's account was banned on Jan.29, 2011, and I didn't know the reason why. I am really angry with this because I spent a lot of money on this game. I don't think that I have done anything violating the game code or your guidelines. However I think that
you violated my rights, I need your reasonable explaination. This is the third ticket
that I write to you, and I didn't received your reply which you promised to give in 3-5 business days. Is this the way in which you treat your loyal player?
I hope I can get your response soon to help me solve my problem and recover my account as soon as possible.

My account: <<edited>>
My husband's account:<<edited>>
all in Sarlona.

I can tell you that they will not discuss this on the forums. I hope you get the issue resolved.

[Victorie]

I am sorry, but it is a violation of the Community Guidelines to discuss bans on the forums. I am therefore closing this thread.

I am sure you will hear back from support when they get to your ticket in the queue. The turn around for in-game inquiries may be slightly longer than 5 days at this time.