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  1. #1
    Community Member Deftoned's Avatar
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    Aug 2006
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    Default Old Character Deletion?

    Hey,

    I used to play DDO a few years ago and was looking to get back in to it casually, but i can't seem to find any of my old characters? Are these deleted after a certain amount of time, will i have to start from scratch?

  2. #2
    Community Member Symar-FangofLloth's Avatar
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    Oct 2006
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    3,651

    Default

    No, they don't delete them.
    Make sure you're on the right account and right server.
    If you've checked them all and nothing, then it's likely you or someone who had your password deleted them.
    Former Xoriat-er. Embrace the Madness.

  3. #3
    Customer Service Representative Victorie's Avatar
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    Aug 2008
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    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  4. #4
    Community Member
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    Sep 2009
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    2

    Question Account transition from codemasters

    hi bout 2 weeks ago i recieved an email saying codemasters was ending ddo, and that i could have my charectors switched over to DDOeu, i logged in to Codemasters and ticked the box.

    Both this account and my old CM account, use same email address, have the charectors been copied over, as i read it was 19/20th, I have been checking forums regulary for information, but i just cant find any information on if the process has been completed? i have checked every server, to which i have no charectors, nor 5000 point that where offered upon return..

    Which server do the accounts get copied to, or are the stuck in limbo until i choose a server, realyl am a bit lost, and worried that my char not made it. I never shared my account details with any1, so i dont believe they would have been deleated.

  5. #5
    Community Member Visty's Avatar
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    Jun 2009
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    4,442

    Default

    Quote Originally Posted by skunksir View Post
    hi bout 2 weeks ago i recieved an email saying codemasters was ending ddo, and that i could have my charectors switched over to DDOeu, i logged in to Codemasters and ticked the box.

    Both this account and my old CM account, use same email address, have the charectors been copied over, as i read it was 19/20th, I have been checking forums regulary for information, but i just cant find any information on if the process has been completed? i have checked every server, to which i have no charectors, nor 5000 point that where offered upon return..

    Which server do the accounts get copied to, or are the stuck in limbo until i choose a server, realyl am a bit lost, and worried that my char not made it. I never shared my account details with any1, so i dont believe they would have been deleated.
    they will go to ghallanda but only when they start the transfer as it hasnt yet. it will take several more weeks for it to be complete. you will get an email then
    Love Life of an Ooze: One ooze. Idiot hits ooze. Two oozes.
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    *insert axe*
    o o

  6. #6
    Community Member
    Join Date
    Sep 2009
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    2

    Default

    Quote Originally Posted by Visty View Post
    they will go to ghallanda but only when they start the transfer as it hasnt yet. it will take several more weeks for it to be complete. you will get an email then
    ahhh ok thanks for clearing it up, guess just go bk to aion (ughh) ;p till it happens,

    c u in for-coming weeks

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