GameTime Code

[DragonDrago77]

I recently bought a GameTime Code from PaybyCash to become VIP. I am unable to enter it because I do not have the option to do so. I sent an account ticket and I have yet to receive a response. Any past experience on how long this process takes or any help would be appreciated.

Frankly, I would give you guys a call, but the waiting time makes the call quite expensive.

[DragonDrago77]

Hello? *echoes*

[DragonDrago77]

Nice customer service, Turbine.

[QuarionUngart]

Nice customer service, Turbine.

yeah iam w8ing for the same here... no response too

[Tarrant]

We can't address individual customer issues on the public forums unfortunately, and game time card issues do need to be handled on an individual basis.

Calling is the fastest way to have this problem resolved, but email is perfectly fine as well. Contact options are in my signature for Account Support.

Sorry for the inconvenience!

[QuarionUngart]

We can't address individual customer issues on the public forums unfortunately, and game time card issues do need to be handled on an individual basis.

Calling is the fastest way to have this problem resolved, but email is perfectly fine as well. Contact options are in my signature for Account Support.

Sorry for the inconvenience!

WE DID AND NOTHING!!!!!!!!!
IF U WANT US NO SENDING MSGS IN FORUM RESOLVE THE PROBLEM!
4 DAYS TO ME AND NOTHING !
a WEEK TO HIM AND NOTHING!
we responses in our email?
where is the responses?
where is the suport?

[QuarionUngart]

if u response in forum why u dont response our email?
i send tons o that for nothing
i never waste money on a mmo
and now this!
this its a waste of time i think
we pay to can enjoy the game but i just take problems with this
seriously
this just can be a kidding of the staff

[Tarrant]

Our email queue is backed up at the moment, which is why I suggested calling as the fastest method of contacting us. We will get to your ticket as quickly as possible, but there are other players also waiting to hear back from us.

I don't work on the account support team, so I can't assist with your email. I just wanted to post here to let you know that we are aware of the problem, and that we'll get to you as soon as possible.

[QuarionUngart]

Our email queue is backed up at the moment, which is why I suggested calling as the fastest method of contacting us. We will get to your ticket as quickly as possible, but there are other players also waiting to hear back from us.

I don't work on the account support team, so I can't assist with your email. I just wanted to post here to let you know that we are aware of the problem, and that we'll get to you as soon as possible.

iam from brazil, just the call can cost one month vip
iam w8ting becouse i just want play
sry for my words but i just need a solution
thnx for the help

[Kemoc]

I recently bought a GameTime Code from PaybyCash to become VIP. I am unable to enter it because I do not have the option to do so. I sent an account ticket and I have yet to receive a response. Any past experience on how long this process takes or any help would be appreciated.

Frankly, I would give you guys a call, but the waiting time makes the call quite expensive.

This is the way I do it. Get your Time Code number from your email, copy it to your clipboard. Log in to your DDO account. Then just to the right of where it says "Unlimited" in the DDO logo, you will see a link that says "Add Game Card" click this. You will then see a screen with a box that says game card to the left of it. Copy your number from the clipboard there. Press Submit and then you are good. If you are not sure how to copy/paste these can be done by right clicking the highlighted number and selecting copy, and right click in the box and select paste.
Hope that solves the problem for you. Also you can use skype to call support very cheaply if you still need to.

[DragonDrago77]

This is the way I do it. Get your Time Code number from your email, copy it to your clipboard. Log in to your DDO account. Then just to the right of where it says "Unlimited" in the DDO logo, you will see a link that says "Add Game Card" click this. You will then see a screen with a box that says game card to the left of it. Copy your number from the clipboard there. Press Submit and then you are good. If you are not sure how to copy/paste these can be done by right clicking the highlighted number and selecting copy, and right click in the box and select paste.
Hope that solves the problem for you. Also you can use skype to call support very cheaply if you still need to.

I don't have the option to do so, as I said. I received an e-mail from Account Management stating that they applied the GameCard to my account. I have my 500 points that are granted upon becoming VIP, but I don't have access to new areas, Warforged and monks and all the extra things that are granted upon becoming VIP. I sent them an e-mail 2 hours ago stating this and I am still waiting for a response.

PLEASE FIX THIS. I'm tired of wasting my time on these forums and just want my VIP.
If you don't fix this issue, I want a refund. This is seriously not worth my time and not very easy on my nerves either.

[DragonDrago77]

An answer to this matter would be appreciated.

[DragonDrago77]

Okay, it's been 3 hours and no response.

Thank you for your inquiry. We have applied the game card time to your account. To prevent this error from happening int he future, it is best to get your new game card on the account prior to your time expiring.

If you run into this issue again, please reply directly to this email, and include your game card. If you reply to this email, the issue would receive expedited service.

If you have any additional questions or concerns, please respond to this email, and we will be happy to assist you.

Thank you,
The Turbine Customer Service Team

To update your ticket please reply to this Email. In your reply please do not update or modify the default "subject" line.

The Turbine Knowledge Base has a wealth of information designed to help players resolve common issues. Feel free to search for an answer to any issues that you experience in the future within our Knowledge Base.
http://na6.salesforce.com/sol/public...0D80000000L4s5

Helpful Links:
http://support.turbine.com
https://myaccount.turbine.com



You didn't apply it to my account. I'm still a premium player.

Yes, yes I know. "We can't help you on the forums." Seems like you can't help me at all.

[DragonDrago77]

Come on.....

[woghd911]

It has sometimes taken up to 2 weeks for me to get an email response from Turbine. I know you are upset as am I about my issue, and I realize calling them isnt possible due to location or them having bad phone problems or something but I do hope they solve your problem soon.

[DragonDrago77]

Now that your at work, could you give me an answer? I didn't pay for VIP just so that I couldn't receive it.

[dmgibbons]

I am having same issue no play for me to add the game code Pay By Cash gave me. Friend who bought me card got frustrated and just used her credit card to add points, now her credit card is stuck on my account as well. I talked to pay by cash via email and they said all errors are turbine related. I even tried to open up my ddo store and enter the code into the add points via game card spot and nothing happened. This is frustrating me quite a bit as I can not call them because I mute due to a brain deformity.


Dustin

[donfilibuster]

Yeah, i had not seen this post earlier but every time i see one i would confirm that there is indeed an issue where the entry to add the card isn't there.
Can also tell the tickets for this particular problem are responded faster than other payment problems.
With ticket or call they fix it for you.

Also note that once the entry for cards appear you still have to wait a little bit for VIP to apply.
It's tipically just minutes but if you are on a bad luck streak go ahead and file the new support ticket right away.

[Victorie]

I am sorry, but we can't help with account specific issues on the forums. However, I can provide some information:

If you have received an email noting that your account should be fixed, and it is not, please respond to the email (do not change the subject) and explain that it still isn't fixed. Responses to emails are expedited.

This is a known issue, and we are still working to resolve it. The work around provided (add a new card while you still have time from a current subscription) still works, and does still give you all of the play time.

The credit card holder can contact the Account Management department by phone or web form and request a card be removed.