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Thread: Paypal Error 1?

  1. #1
    Community Member Ethias's Avatar
    Join Date
    Mar 2010
    Posts
    43

    Default Paypal Error 1?

    Keep getting this error in game with Paypal, but the funds are in the account:
    We are sorry, we were unable to successfully process this credit card transaction. Your card has been declined. Please try another payment method. [Transaction Error 1]

    Anyone know what's up?

  2. #2
    Community Member Ethias's Avatar
    Join Date
    Mar 2010
    Posts
    43

    Default

    Just got this using my credit card as well, separate from my Pay Pal. Both have funds to cover the $6.50 multiple times over - what's up with that?

  3. #3
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    That error generally means that there is an issue with verification. You'll need to contact the Account Management department for further assistance. I am sorry, but we're not able to assist with this error via the forums.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

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