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  1. #1
    Community Member
    Join Date
    Jan 2010
    Posts
    8

    Default Old accounts, trial accounts ?

    What about them?
    I'm not sure where to post this...
    I've played DDO a long, long time ago, i had a trial account. I'd like to know if it's possible to play on my old characters there? Actually it was so long ago that i'm not sure if i had just a trial account or did i pay for the game >.> i know that i've played it for some time and liked it. I just can't remember the account name and password, so i want to know if i should keep looking or just let it go ?

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    The account will still be in the system, and the Account Management department can help you find it. If it was a paid subscription, where you purchased a game, or paid for at least a month of play time then the characters will still be there.

    However, if it was just a trial created before the server merge in August of 2007, the characters may have been released to free the names.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  3. #3
    Community Member
    Join Date
    Jan 2010
    Posts
    8

    Default

    Thank you very much !

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