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  1. #1
    Community Member
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    Angry VIP to Free, not Premium.

    I got a small problem with my account.

    After VIP status expiration, my account was changed to Free account. It would be okay with me, but now I have only 2 character slots available, instead of 4 for "Premium" account, and, honestly, it's making me some inconveniences.

    Just to ensure, I had no problems with payment, and used VIP contents for a month.

    Could anyone explain it to me, please?

  2. #2
    Customer Service Representative Victorie's Avatar
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    Aug 2008
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    A little beholder has worked some holiday magic. Please check your account again.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  3. #3
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    Quote Originally Posted by Victorie View Post
    A little beholder has worked some holiday magic. Please check your account again.
    :*

    Thankies And Happy New Year!

  4. #4
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    Default

    *golf clap*

    Good job, Victorie!

  5. #5
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    Default

    Quote Originally Posted by Arunar View Post
    I got a small problem with my account.

    After VIP status expiration, my account was changed to Free account. It would be okay with me, but now I have only 2 character slots available, instead of 4 for "Premium" account, and, honestly, it's making me some inconveniences.

    Just to ensure, I had no problems with payment, and used VIP contents for a month.

    Could anyone explain it to me, please?
    Hi, im with exactly problem.

  6. #6
    Customer Service Representative Victorie's Avatar
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    Boy that little beholder has been busy. He says you should try again too.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  7. #7
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    Thank you. Happy new year, Victorie.

  8. #8
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    Nov 2009
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    Default

    I have the same problem, so where is this little beholder? I really need his help

  9. #9
    Customer Service Representative Victorie's Avatar
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    Well, he doesn't spend all his time on the forums, but he wanders through occasionally. He thinks you should check your account too.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  10. #10
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    Default

    Same problem here

  11. #11
    Community Member
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    Oct 2009
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    I could use some help from that beholder as well ...

  12. #12
    Customer Service Representative Victorie's Avatar
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    <the little beholder waves a tentacle>
    He tells me you guys should be all set now.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  13. #13
    Community Member FunkyGoose's Avatar
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    Sep 2009
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    Same Problem...
    Looking for some beholder love over here...
    Last edited by FunkyGoose; 01-16-2010 at 11:57 AM.
    A member of the "Feed the trolls cookies" society

  14. #14
    Community Member
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    Dec 2009
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    1

    Angry I need help from an multi-eyed organism!

    I tried to buy the turbine points for the war forged and drow races, and now I am stuck in a premium membership paying each month for it. That is NOT what I wanted. I just wanted the races so I could play them. Is there any way to delete this and just play for free again?

  15. #15
    Community Member
    Join Date
    Dec 2009
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    54

    Angry Hey Victorie

    Hey Victorie, Do you have anymore of that beholder magic?
    Was also demoted directly to f2p and missing 2 characters i would like to play.

  16. #16
    Community Member vettkinn's Avatar
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    Oct 2009
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    Angry

    Hello Victorie,

    Good day. I seem to be having similar issues, I got downgraded to F2P instead to premium. It would be great to play as premium until I fix my account issues and go back to VIP. Tnx.
    Quote Originally Posted by MrWizard View Post
    I gotta go with comrade.... nominate vetk for forum name 'DDO Comrade'

  17. #17
    Customer Service Representative Victorie's Avatar
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    The beholder tells me that vettkinn, n1x0r and FunkyGoose should be all set.

    AveSatanas, Premium is still Free. You get Premium access if you ever buy anything (ie Turbine Points or VIP access) at any point. There is no monthly charge for Premium. It is just enhanced access since you've bought something.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  18. #18
    Community Member vettkinn's Avatar
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    Many thanks comrade Victorie, your tentacle buddies are powerful indeed. Have a nice day.
    Quote Originally Posted by MrWizard View Post
    I gotta go with comrade.... nominate vetk for forum name 'DDO Comrade'

  19. #19
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    Sep 2009
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    sorry to intrude this thread but my account "<edit>" is also having this problem. I need some buffing please T_T
    Last edited by Victorie; 01-19-2010 at 12:25 PM. Reason: removed username

  20. #20
    Customer Service Representative Victorie's Avatar
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    The beholder wants me to warn you that for your security please NEVER EVER LIST YOUR USERNAME ON THE FORUMS.

    However, he says you should be all set now.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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