[SuddenLink] Connection Issues Since 3/11/2011

since last night I have had no issues getting connected and staying connected. I have had some lag spikes where I am glued to the ground but I can connect and stay that way (until the client crashes)

Quote:

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Originally Posted by Lerincho

Problem is Mirthgar, is that I have already done all these, plus none of them really pertain to Windows 7 Ultimate.

The ports are opened.
The programs are allowed by firewall.
Never had a proxy set up in the first place.
The only thing I have not been able to do is in the Drivers/ect be able to change the Host as it tells me access denied, despite the fact that I am the administrator.

Theoretically the new Suddenlink cable modem will be activated sometime in this lifetime, according to my leasing office, then again they told me yesterday morning it would be fixed. This is not blaming Suddenlink, more so blaming my leasing office. Just to be able to test last night to see if the issue still existed I had to unplug the new, non-activated cable modem, and plug the old one that has been hiccuppy lately. Launcher loads much faster this morning, but still all 20 attempt to connect to authentication server fail, closing the client.

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Hosts file editing is tricky on Vista/7, you have to launch Notepad first (Start > All Programs > Accessories) via right-click > Run as admin for it to be able to edit and then save changes since C:\Windows and subfolders are protected o.s. folders on 7/Vista. (Disclaimer though: I'd be wary of making any changes to hosts unless you are comfortable doing so.)

Where its getting disconnected (as the client is connecting) means either something is blocking dndclient.exe from establishing a connection or ports in 9000 to 9010/2900 to 2910 are still not available for it to use. You might want to try a temporary "clean boot" (steps here) just to see if its another app or service running that could be using the ports or blocking them.

If you haven't yet you may want to open a tech support ticket as well (or reply to one if you already have), detail in there that your on Suddenlink but that reports are indicating it should be resolved or resolving itself but you're still unable to connect. If its still something local to the network or SL/GC's routing we might not be able to help remedy it but we can definitely take a look and see if anything stands out.

One question I would ask is did you make any changes while this was occurring? If yes you may want to revert them to test.

Also I've seen some player responses saying a Suddenlink tech came to their house to work on the modem, it wasn't clear if this was prior to or during the issue or post the "should be working" stage but it's possible they may need to reconfigure their hardware at the residence level itself(?).

Same here, i have connecton problem Since 3/11/2011 all other games work well Lotro work fine no lag spikes but cant connect to DDO.

I have also been having this same problem since 3/11. However, I am not in TX nor am I on the same ISP as seems to be the common thread. I am actually in a hotel in Maryland using the IBahn ISP. I had the problem initially only once or twice and then I was able to log on after that. A few days later, I was not able to log on all day. The next day was no problem. And again today, I cannot log on at all. Simply get booted after the "20 of 20" try. If anyone has any additional information, please update status of this issue.


Okay....the strangest thing. I tried to connect again shortly after this post and it went through. I don't know what the problem is, but I hope it's not like this once I return to the UK as well.

Okay did the clean boot. Connected to Authentication server. Patching Done! no blue bar when receiving character data. 100% of 0K Completed.... Loading New Game Data.

Just hangs there.

Reverted everything back after clean boot, same thing. Closed dndclient. Added program permissions into McAfee firewall for Turbine Launcher, Turbine Invoker, Dndclient, and Dndlauncher. Opened ports Local TCP/IP ports: 9000-9013, 2900-2913. Connected to Authentication server. Patching Done! no blue bar when receiving character data. 100% of 0K Completed.... Loading New Game Data.

Again, just hangs there.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


Tracing route to gls.ddo.com [74.201.102.13]
over a maximum of 30 hops:

1 8 ms 7 ms 7 ms 10.253.0.1
2 7 ms 8 ms 7 ms 173-219-249-226-link.sta.suddenlink.net [173.219
.249.226]
3 25 ms 17 ms 18 ms 173-219-249-248-link.sta.suddenlink.net [173.219
.249.248]
4 36 ms 20 ms 21 ms 64.211.195.141
5 18 ms 19 ms 27 ms po1-20G.ar3.DAL2.gblx.net [67.16.132.201]
6 28 ms 21 ms 18 ms po1-20G.ar3.DAL2.gblx.net [67.16.132.201]
7 40 ms 38 ms 41 ms sl-st31-dal-.sprintlink.net [144.232.25.57]
8 44 ms 42 ms 44 ms sl-crs4-fw-0-0-0-0.sprintlink.net [144.232.18.15
]
9 42 ms 53 ms 41 ms sl-crs2-fw-0-7-0-0.sprintlink.net [144.232.1.46]

10 53 ms 53 ms 52 ms 144.232.8.62
11 46 ms 46 ms 47 ms sl-crs2-kc-0-8-5-0.sprintlink.net [144.232.20.12
8]
12 53 ms 53 ms 60 ms sl-crs2-chi-0-7-0-0.sprintlink.net [144.232.9.14
8]
13 66 ms 77 ms 67 ms 144.232.19.135
14 70 ms 68 ms 69 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.2
3]
15 74 ms 84 ms 79 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

16 73 ms 69 ms 69 ms sl-internap-190725-0.sprintlink.net [144.223.45.
50]
17 70 ms 71 ms 70 ms border1.te7-1-bbnet1.bsn003.pnap.net [63.251.128
.43]
18 70 ms 68 ms 71 ms 74.201.102.105
19 71 ms 72 ms 70 ms 74.201.102.154
20 69 ms 70 ms 71 ms 74.201.102.13

Trace complete.

also having similar issues in australia on TPG only with me its not just DDO thats affected its every MMO i play EQ, WOW, DDO, SoD, LotRO

Booting isp is aprently useless if anybody else is having problems with TPG please let me know

No Mate, it's me also, Only since the new update though.
I only play DDO so I can't comment on all the other MMO's

I've tried using there old proxies with no Avail, I'm really annoyed now as I want to play the new content.