Premium downgraded to Free, Support solution unworkable. Please Help!
Last Friday, almost a full week ago, I logged in to find my longstanding (4+ year?) 5-character Premium account had become Free. 2 slots locked, Gold cap crushed, and so on.
I sent a Ticket in, but didn't hear back until Monday - fine, weekend, not VIP, I can deal with that. But MondayI received a form letter that didn't address my problem at all - I had my account, my password, found all my characters - but it had been downgraded, and Support wasn't helping.
Fortunately, I had already been planning to buy SC + MotU, and those +3 character slots unlocked my alts. BUT... even tho' I dropped $42, and have Druid, Warlock, Iconics, etc etc - the account is still "Free"!
I sent another ticket (or three) in, but the solution isn't working. I was told to log in to https://myaccount.turbine.com/ and lg in and enter the product code - but when I log in, that screen goes to my dual-account page (one Free, one Premium - or was, now both Free) under same log-in - and nowhere to enter the product code. If I enter the code and then log, I'm told the code is invalid. And no followup solution from Support, several days now.
So... help?! So many things wrong*, and I'd love to play this game this weekend, not to mention use those extra slots for something new.
Account = C-Hound
Main Server = Thelanis
Characters = Svardi, Suerta, Peatre, Buqqa, et al
So, I'm counting on someone reading this who can solve the problem, or let me know how to. Thanks for any help, standing by all day...
* Did you know?...
1) My main money alt has 2+ M plat, the cap is only 320k or so. But when I try to send mail, I "can't afford the postage". Not even a Guild Invite. Plus, apparently, if you try to send plat in the mail, it simply disappears - remains to be seen. Tried to send 9999 to an alt, but nothing - disappeared from the sender, never arrived at recipient.
2) You can't remove Shards won on the AH while over your gold cap.
3) Practically speaking, being over Gold Cap means you can't place bids or items on AH - if outbid or if item sold, that PP is locked in mail - I have at most less than 20 slots left in mail atm.
