My subscription has been modified without notice

As the title says, recently, I don't know when exactly, my subscription had been modified without any notice and without my consent. I can't say I'm really happy about it.

On both my accounts, I had the 12+3 months deal. I took advantage of the deal some time ago (not the last time it was offered, before that, the first time ever it was offered for the first account, and later for the second account). Not only I had this deal, but it was renewing itself every time it was due. That's what the deal was, and was advertised. We get this deal, we keep it, period.

Now I find myself with a basic 12 months subscription, what happened with my +3 months? I also noticed I'm not the only one in this situation, what should I do about it? Tomorrow I'm going out for an entire week but I'll try to look here if there's any answers when possible.

Please get in touch with us through support.turbine.com so we can look into it.

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Originally Posted by Hakushi

As the title says, recently, I don't know when exactly, my subscription had been modified without any notice and without my consent. I can't say I'm really happy about it.

On both my accounts, I had the 12+3 months deal. I took advantage of the deal some time ago (not the last time it was offered, before that, the first time ever it was offered for the first account, and later for the second account). Not only I had this deal, but it was renewing itself every time it was due. That's what the deal was, and was advertised. We get this deal, we keep it, period.

Now I find myself with a basic 12 months subscription, what happened with my +3 months? I also noticed I'm not the only one in this situation, what should I do about it? Tomorrow I'm going out for an entire week but I'll try to look here if there's any answers when possible.

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Your not the only one thats lost it.

Thank you for the heads up. I looked and was affected by this as well. I submitted a ticket.

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Originally Posted by Hakushi

As the title says, recently, I don't know when exactly, my subscription had been modified without any notice and without my consent. I can't say I'm really happy about it.

On both my accounts, I had the 12+3 months deal. I took advantage of the deal some time ago (not the last time it was offered, before that, the first time ever it was offered for the first account, and later for the second account). Not only I had this deal, but it was renewing itself every time it was due. That's what the deal was, and was advertised. We get this deal, we keep it, period.

Now I find myself with a basic 12 months subscription, what happened with my +3 months? I also noticed I'm not the only one in this situation, what should I do about it? Tomorrow I'm going out for an entire week but I'll try to look here if there's any answers when possible.

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I was on the same deal, but the 3 months part was a temporary bonus... the "title" of the subscription remains there, but the renewal is for the standard 12 month subscription... unless your timing was such that you could have gotten the next incarnation of the bonus when it was offered.

You should probably call Turbine, this sounds like something that should be taken care of on the phone....oh wait....nevermind.

Ticket Closed

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Originally Posted by alancarp

I was on the same deal, but the 3 months part was a temporary bonus... the "title" of the subscription remains there, but the renewal is for the standard 12 month subscription... unless your timing was such that you could have gotten the next incarnation of the bonus when it was offered.

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I'm not talking about being on the offer, I'm talking about it being the next one queued up. You are right about the OP it was a one time thing, not an on going thing.

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Originally Posted by Cordovan

Please get in touch with us through support.turbine.com so we can look into it.

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Because there is no phone support now.