So it's been 27 hours since I gave Turbine my money to upgrade my account to VIP, so far I am not a VIP, I've sent 2 e-mails to account support with no reply as of yet. Despite it being an international phonecall, I have called them. I did stop the phonecall early because I was on hold and didn't much want to spend the cost of paying my subscription again in additional phonebills.
Unacceptable, Turbine.
Powered by fans my arse.
28 hours.
Account support cannot help you on the forums.
A 30 second phone call can resolve this issue for you. Or submit a ticket and wait for them to respond (7-10 days).
Read the original post, I've tried calling 3 times and been put on hold every time. I don't want to spend a fortune making international calls, it's a 30 second phone call before I even get through the automated menu and get told I'm on hold, I don't dare chance waiting and getting a £50 phone bill next month. This is not a request for a help, this is an open complaint.Quote:
Originally Posted by MsEricka
28.5 hours.
I bit the bullet, it only cost me an extra £3 to get my account sorted.
Powered by fans my arse.
Even if you call make sure you file a ticket first to reference.
Make sure it is at ticket with account support and not one of the others including in-game.
Glad you got it resolved