Have i been mugged?

so, me and the wife decided to find a game we both enjoy playing for those evenings where there's nothing going on.
I upgraded my account to VIP, it seemed like a good deal. As per usual when subscribing to something that i wasn't sure if id be using in 30 days time, i cancelled my subscription just to avoid any future charges for a product i might have forgotten about.

i log in this morning to find my account has been downgraded to premium, character slots been lowered and all the other negatives of being premium rather than VIP. (i paid for vip last night).

Usually when you pay for a subscription service (and by usually i mean every other instance i have ever) you pay for a certain amount of time worth of service, and once paid, even if you cancel, YOU KEEP THE TIME YOU HAVE PAID FOR.

So i've paid
US $14.99 Monthly x1, should that not equal x1 month of vip usage?

We can't answer account specific questions on the forums, but you can contact account support using the link in my signature and they'll be able to help you with any problems you're having.

so i post a ticket them
and now have to wait 3-5 days or up to 3 toweeks?

Great, so when the VIP time i paid for is nearly over, i might get a response! woohoo

Quote:

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Originally Posted by Yllairies

so i post a ticket them
and now have to wait 3-5 days or up to 3 toweeks?

Great, so when the VIP time i paid for is nearly over, i might get a response! woohoo

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Did the charge for 15$ actually go through? Its happened before that cancelling before the charge goes onto the credit card voids the purchase and resets you to premium. But make sure to talk to the account guys like tarrant said.

mmhm sent them a ticket.

if it was the case that the payment hadnt gone through, yet i retain Premium status rather than free, that would be great for me, but i dont see a free MMO (who want all the little transactions they can get) would allow me to keep the benefits of premium without having ever paid cash.

You might want to call customer support on that one rather than just send a ticket.

Quote:

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Originally Posted by Yllairies

mmhm sent them a ticket.

if it was the case that the payment hadnt gone through, yet i retain Premium status rather than free, that would be great for me, but i dont see a free MMO (who want all the little transactions they can get) would allow me to keep the benefits of premium without having ever paid cash.

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That would be an intereting bug/exploit of the system.

But I think thats the case.

CC Transactions dont go through immediately. There is an "Approval" first and its not cleared until the Turbine batches the transactions. If the transaction is cancelled between the purchase/Approval and the batch/Clear it wont make it to the batch processes. The charge never goes through. and your reverted back to Premium.

I would check you CC. Most likely the transaction never went through.

mmhm. there was a 3 hour period before i cancelled it so i presumed it went through.

i'll be back to work 2moro so will run to the bank and check if the money went out or not.

thanks for the words of wisdom guys

Quote:

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Originally Posted by Yllairies

mmhm. there was a 3 hour period before i cancelled it so i presumed it went through.

i'll be back to work 2moro so will run to the bank and check if the money went out or not.

thanks for the words of wisdom guys

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3 hours isnt near enough.

24-48 hours is pretty common.

most banks have a 24hr telephone or Online aspect nowadays.. why worry about it another day? Just call em.

Because i was born mute and i don't have online banking.

Payments are actually processed the next morning. So if you upgrade and cancel the same day, we don't receive any money and the account downgrades. You will have to upgrade and then cancel the next day to avoid reoccurring subscriptions.

Quote:

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Originally Posted by Victorie

Payments are actually processed the next morning. So if you upgrade and cancel the same day, we don't receive any money and the account downgrades. You will have to upgrade and then cancel the next day to avoid reoccurring subscriptions.

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Thankyou very much for this clarification.

i'll go back and resubscribe then :D (enjoying the game a lot btw, nicely done)