Where's the compensation for rolling characters back

[Tanky]

You rolled characters back before yesterday's botched update. Yet, nothing about what we're getting for it. Poor form.

[Tanky]

Correction: SSG rolled characters back to approx midnight on Wednesday. Thursday morning before the patch I had leveled 21-23 and ransacked VON3 for tokens. I'm back at level 21 and have no tokens.

[slarden]

You are right.

I checked another account and lost progress from the morning before the patch as well.

[Yamani]

You rolled characters back before yesterday's botched update. Yet, nothing about what we're getting for it. Poor form.

Top priority is getting all servers up. So it's "Poor form" of you to be begging for compensation before everyone can play again. Till Argo and Thelanis are up, just wait.

[Tanky]

Guildy logged off yesterday at level 29. He's back at level 23.

Another guildy had rolled 100 on his gold roll. He ain't getting that back.

SSG: demonstrate you value your player's time.

[Sylvado]

You rolled characters back before yesterday's botched update. Yet, nothing about what we're getting for it. Poor form.

They have always been generous in compensation and as 2 worlds are still down I would not expect any announcement for compensation until they are all up.

[SoVeryBelgian]

Argo still isn't up so I don't yet know how bad it'll be.. I prob lost a level or two... ugh.

I wouldn't mind a free XP pot, eh? eh? Heart of Wood? eh? No? OK.

[Bobilar]

My suffering due to this rollback will be minor compared to some, but I lost my Restless Isles quest completion on hardcore, as well as a couple of other quests. What a pain!

[Tanky]

+5 treasure hunt and standard xp bonuses lmao. SSG doesn't think much of their players.

And +20 JUMP pots as the freebie? That code should be "HAHAHAHA".

[superevbully]

You rolled characters back before yesterday's botched update. Yet, nothing about what we're getting for it. Poor form.

i gotta admit im worried they might just conclude its a done deal .................stunning if so

[dogsoldier]

I lost items that I looted last night as well.

Edit: Loot Bonus Weekend would be nice, for the stuff that I need to go try to pull again.

[thebeast1985]

+5 treasure hunt and standard xp bonuses lmao. SSG doesn't think much of their players.

And +20 JUMP pots as the freebie? That code should be "HAHAHAHA".

The bonus are laughable at best, we deserve more then this, it's quite insulting.
I find that "thank you" at the end even more worse.

The correct word is SORRY, not thank you.

And still we miss a correct compensation

[akpavker]

Top priority is getting all servers up. So it's "Poor form" of you to be begging for compensation before everyone can play again. Till Argo and Thelanis are up, just wait.

absolutely pathetic response from SSG, sorry. Thursday, I made time around real life to site down and tr my character as a series of tr's, this was #4 of 9 lives which I had purchased 7 Otto's boxes to get done. this life needed to be run lvl's 1 to 20 so i would not be stuck with 2 lives at the end and no boxes. the boxes are irrelevant but I did spend 3 or more ours prepping tr and moving items around to make space etc, I then spent another 4 or more hours busting my a$$ lvling to level 7, by friday all that work was gone (rolled back). sure SSG has now given 48 hours of xp bonuses, which I will mostly miss as I WILL NOT BE ON THIS WEEK END MUCH! I'm not dropping my personal life to suit the SSG, yet they still like us to PAY!

considering I have spent thousands of $ in the last 2 or 3 years I've been back to the game, YES I DO EXPECT MORE, MUCH MORE!

as for people losing items, its not like SSG previously cared about that! as mentioned in a post yesterday, a good friend of mind had a character sit on **** wrecked shore for 3 months waiting for a ticket response, the only reason he got off the island was due to him throwing away multiple named BTC items to make space for Jeet's end reward, they didn't slam servers shut for him, and the only response he got from SSG was "sorry, we have basicaly lost track of tickets, because there is so many. if your issue persists please re-log a new ticket" they then close his ticket!. which leaves me questioning, what was exploited and who will be banned, yes a couple of items went missing but this has never prompted roll back in the past.

there should be a couple of week ends of XP bonus not 48 hours, and they should possibly think of throwing in a free otto's box per account to go with it. I've been questioning how much I really want to play this game in the last few months, and experiences like this is not encouraging me!

[tralfaz81]

The bonus are laughable at best, we deserve more then this, it's quite insulting.
I find that "thank you" at the end even more worse.

The correct word is SORRY, not thank you.

And still we miss a correct compensation

Pretty sure they use the Mrs. Glick model of compensation: "you can have one piece of hard candy for your troubles."

[Alternative]

You will get nothing and you will be happy.

[drathdragon]

You will get nothing and you will be happy.

sounds like ''execute order 56''

[thebeast1985]

sounds like ''execute order 56''

true, but what if we execute order 56 over their store and we avoid buying untill they compensate us... could be fun

[noinfo]

You rolled characters back before yesterday's botched update. Yet, nothing about what we're getting for it. Poor form.

Yep, servers down is one thing but rolling back is ...

[Haselrig]

It seems like an XP stone equal to about what the average player earns in a day should be the standard compensation for a rollback. I don't know what that would work out to, but a 75-100k stone would be a good start on getting back on track. Simple, across the board stone to each account in the Inv of the first character logged into.

[slarden]

It seems like an XP stone equal to about what the average player earns in a day should be the standard compensation for a rollback. I don't know what that would work out to, but a 75-100k stone would be a good start on getting back on track. Simple, across the board stone to each account in the Inv of the first character logged into.

I lost around 3 hours of progress on hardcore - not the end of the world. A single 6-hour sovereign potion which gives me 50% xp for 6 hours seems like it would be exactly right as I can make 9 hours of progress in 6 hours. So regardless of pace people will always be able to make up that 3 hours of progress with a 6 hour xp potion.

It also helps with rxp which is mostly what I lost.

75k is alot at low levels but not even one quest at legendary levels. So the potion would be my preference if SSG wants to make it right for people on hardcore.

[Haselrig]

Yeah, I'm very iffy about what XP number would be appropriate, but something scalable that's a simple, across the board gift just to make up the time missed seems like it should be the baseline compensation for something like this.

[dogsoldier]

Yeah, I'm very iffy about what XP number would be appropriate, but something scalable that's a simple, across the board gift just to make up the time missed seems like it should be the baseline compensation for something like this.

I don't care about the XP myself, I want the loot boost for my first life, just what I find alt who looted Sands and was closing in on a complete level 10/11 gear set and now has to do it again.

They could add both of the most popular weekend bonuses (loot boost, buddy XP bonus) and help most players in a manner that scales across the board.

[Buddha5440]

You rolled characters back before yesterday's botched update. Yet, nothing about what we're getting for it. Poor form.

Yes please...let's worry about compensation before they fix what's broken. That's like calling the power/cable company and asking for money back before your service is restored/secured.

If "YOUR" ISP went down, would you ask them to reimburse/compensate you for your DDO downtime? DDO was unable to provide you with the game during that time so they (the ISP) should have to pay you back for not being able to play a GAME!!!

Welcome to REAL LIFE. Things happen. Life isn't perfect or even fair. Get over it. Anything they give us players is more than they are required to do. That being said, I expect more to be coming in the near future (as it usually has).

Happy GAMING all (note the key word there). :)

[Buddha5440]

I lost around 3 hours of progress on hardcore - not the end of the world. A single 6-hour sovereign potion which gives me 50% xp for 6 hours seems like it would be exactly right as I can make 9 hours of progress in 6 hours. So regardless of pace people will always be able to make up that 3 hours of progress with a 6 hour xp potion.

It also helps with rxp which is mostly what I lost.

75k is alot at low levels but not even one quest at legendary levels. So the potion would be my preference if SSG wants to make it right for people on hardcore.

Agreed...an XP stone would be unbalanced as would an Otto's box (a lot of people would just TR and use it to skip the 'boring' levels.

XP boost sounds like the right move.

As for a lot of the complainers, you're just gonna ETR/ITR/HTR/RTR your toon and do it all over again; so where's the damage you incurred? Did you NOT have fun while you were playing (before the rollback)? If not...why do you play this game?

[drathdragon]

As for a lot of the complainers, you're just gonna ETR/ITR/HTR/RTR your toon and do it all over again; so where's the damage you incurred? Did you NOT have fun while you were playing (before the rollback)? If not...why do you play this game?

please stop to do the white knight.

i've lost 4 (!!!) found sentient xp , 60.000 reaper xp that i cannot gain with bonus or whatever because XP bonuses are only for heroic and Epic quests.
I've lost all the fixes i made with moving this or those items from toon A to toon B.
BUT most importantly i've lost an incredible amount of time doing things in game FOR NOTHING.

Your post is one of the most irrespectful post i ever seen in my life as a gamer.

[Buddha5440]

please stop to do the white knight.

i've lost 4 (!!!) found sentient xp , 60.000 reaper xp that i cannot gain with bonus or whatever because XP bonuses are only for heroic and Epic quests.
I've lost all the fixes i made with moving this or those items from toon A to toon B.
BUT most importantly i've lost an incredible amount of time doing things in game FOR NOTHING.

Your post is one of the most irrespectful post i ever seen in my life as a gamer.

So when there isn't an issue with the game...what do you get from it? Some sense of accomplishment? Or do you have fun playing it? If it's the latter...you have lost nothing. Again... It's a GAME...that you CAN'T win!

[megaerik01]

So when there isn't an issue with the game...what do you get from it? Some sense of accomplishment? Or do you have fun playing it? If it's the latter...you have lost nothing. Again... It's a GAME...that you CAN'T win!

You may wanna look into the concept of time. I personally lost time. Time I spent in game doing things that are not fun. I prepped my main for a TR, cleared out his inventory, prepped his gear for the next life etc. All of that gone. All of that I have to do again. Inventory management is not fun, but a sadly necessary part of this game. Many players are far worse off than I am with what they lost in that time. Having to do the least fun part of the game twice in a row just makes me less willing to log in, and instead play something else in my limited free time. Speaking of which, two days of a minor xp bump as a way to smooth things over, is way below expectations. Especially for those of us who don't work traditional work weeks like myself, and can't even take advantage of it. It should be a week minimum, but better yet, some xp pots to let us use them as we see fit.

I'm glad you're content with this paltry excuse of an apology, but you are clearly in the minority. Any business with a breathing customer service rep would tell you the same.

[Buddha5440]

You may wanna look into the concept of time. I personally lost time. Time I spent in game doing things that are not fun. I prepped my main for a TR, cleared out his inventory, prepped his gear for the next life etc. All of that gone. All of that I have to do again. ...

And you are going to do those same things time and time again...will that be wasted time?

[megaerik01]

And you are going to do those same things time and time again...will that be wasted time?

Spacing the slog that is inventory management weeks apart is bearable. Doing them back to back is not. Forcing me to do so, is leading me to the decision that it is in fact a waste of time, taking my time and money with me, which is the problem we are discussing. Yeah, games are supposed to be fun, but that does not make them somehow immune to criticism about their shortcomings. There are other games. The devs need to tread carefully here, and by most accounts, they are dropping the ball big time as of late.

[FixBows]

Here is the thing about good customer service. And I am not referring to someone who is answering a phone call on a help desk (although that is a different discussion). Good customer service for a company like SSG is to make sure their small, but loyal, fanbase is happy (and spending money). I am getting the feeling from a lot of folks not on the boards that they are indeed waiting for something as a compensation or whatever you want to call it. Regardless of what other "think" should happen, that is the feeling I am getting in game and on these boards too. "What are they going to do" is discussions I have heard. I personally hope they do NOT do the raiders box give away thing because that all but ruined a raid. What I am hoping for is something more like a free TR token or something or maybe a few large sum XP stones or something along those lines. I do not want it to be over the top, but I am in the camp where that believes they need to do something beyond a bonus XP weekend. Currently, it seems like they are doing nothing.... which I am hoping is not the case behind closed doors.

[dogsoldier]

Happy gaming all :

I will bite on this one. No donkey in the race, but I would like to just drop this thought in here

It might be an unrecoverable error for SSG to not do SOMETHING for players impacted due to Update 56 bugs, or exceptionally short-sighted decisions. This one is easy, just give everyone a little something here, you don't have to admit to the specific mistakes, though Loot Bonus, and XP bonus per player in party (buddy bonus) will be welcome by all, whether impacted significantly, or just a bit.

[Buddha5440]

I will bite on this one. No donkey in the race, but I would like to just drop this thought in here

It might be an unrecoverable error for SSG to not do SOMETHING for players impacted due to Update 56 bugs, or exceptionally short-sighted decisions. This one is easy, just give everyone a little something here, you don't have to admit to the specific mistakes, though Loot Bonus, and XP bonus per player in party (buddy bonus) will be welcome by all, whether impacted significantly, or just a bit.

Agreed... Ever stop to think that was just the planned bonus for the week and they maybe put more effort into fixing the F*Up? It is a weekend after all and, if I were working at a gaming company where my schedule was 9-5 M-F, I would not be worried about complaints on the forums if I needed to come in on a weekend, or for those of you in Rio Lindo, my day off. In fact, I would likely not even come in (and I have been told numerous times by other employees during my life that "You know you don't get payed more for working harder"); so my work ethic is not in call.


Agreed...an XP stone would be unbalanced as would an Otto's box (a lot of people would just TR and use it to skip the 'boring' levels.

XP boost sounds like the right move.

As for a lot of the complainers, you're just gonna ETR/ITR/HTR/RTR your toon and do it all over again; so where's the damage you incurred? Did you NOT have fun while you were playing (before the rollback)? If not...why do you play this game?

Give them, SSG, some time to do something beyond what, I hope, is their primary concern. Let them fix things first and then...MAYBE... ask for reparations for lost time from a GAME.

[Buddha5440]

I completely understand, the fact that those little minded things don't get is this.


Yes it's a game.

TIME AND MONEY INVESTED ARE REAL

we spend money and invest time in this game.

They can rollback servers but we can't rollback life.

That's so simple yet so hard to grasp for some troubbled minds. I pity them

Again...WHAT did "you" (and that's the Royal "you", not attached to your post quoted above) actually get from the time invested in this game??? Some bits and bytes on a server somewhere? Or did you actually get a chance to have fun and escape from reality for a bit?

It's a simple opportunity cost. You spent time, opportunity, (during what was obviously a chaotic time) playing a game that you knew, based on the numerous forum complaints even before the rollback, had issues. That opportunity had a negative result.

Money invested will likely be refunded...if not, you have a complaint.

Time invested... again, did you have fun while you were playing? You got nothing monetary or physical from playing the game that you can point to as a loss (unless they do not refund any purchases during that time).

I also like the hyperbole of not attacking anyone directly. Nice word salad. :)

[Zavier]

It's a GAME.

You keep repeating It's a GAME.

But the reality of things It's a BUSINESS SSG is a business. They have a license to run a business. They offer products, facilitate payments, and supply products(albeit digital ones).

There are a lot of things I dont know about SSG or its business plans/visions. What I do know over the decade of seeing Turbine/SSG operate is they are particularly tone deaf to their player base (ie. consumers) especially when they make egregious gaffs and it creates pain points for their consumers.

[Buddha5440]

No one is denying that it's a game and repeating it in an attempt to make this situation seem unimportant is not going to work. I lost nothing from this, but the lack of QA and customer service are systemic issues at SSG. Whatever product one is purchasing, folks have the right to voice expectations of service. I'm also suggesting SSG won't do more, but their history doesn't give me hope. They are rather tone deaf, approaching criticism with a defensive posture instead of unbiased consideration.

Ultimately, I'm not attacking you. But belittling upset players by saying their concerns don't matter? Take a hike my guy. It's just a game. These are just forums. If you took your own advice, you wouldn't be here defending your opinion.

It's not unimportant. It's a major F*up. I'm not arguing that. It's the way it's approached by the forumites that irritates me.

Complaining after the fact and demanding compensation are not the ways to go. Post your grievances and suggest 'rational' solutions (not give everyone an Ottos box so they can go from 1-20 with an xp pot). I'm simply saying this... "It's only been a few days. Let these people try to fix this spaghetti code that they inherited and were trying to make better before you have them drawn and quartered with their heads on pikes outside the city walls."

The rest of y'all can flame me as much as you want. I'll still be here.

[megaerik01]

The rest of y'all can flame me as much as you want. I'll still be here.

Until too many players leave and the servers go poof.

I'm sure you'll agree that the sentiment from the players has been incredibly negative lately. New players can see that too. Biting the hand that feeds you doesn't end well for anyone.

[dogsoldier]

Until too many players leave and the servers go poof.

I'm sure you'll agree that the sentiment from the players has been incredibly negative lately. New players can see that too. Biting the hand that feeds you doesn't end well for anyone.

Does completely ignoring feedback from your most steadfast players during Lamannia testing while only talking to flavor of the month influencers help SSG, or their players, or really anyone at all?

[Buddha5440]

Until too many players leave and the servers go poof.

I'm sure you'll agree that the sentiment from the players has been incredibly negative lately. New players can see that too. Biting the hand that feeds you doesn't end well for anyone.

It's not so much the players as it is the forumites. Even though I have been called a Troll myself, I like to bring flame to the real Trolls.


Does completely ignoring feedback from your most steadfast players during Lamannia testing while only talking to flavor of the month influencers help SSG, or their players, or really anyone at all?

This is what has me more concerned. I spend a lot more time on the LAM forums (not posting because I don't play on LAM) and the feedback does seem much more constructive than what you see here on the main forums. Whether it's listened to or not is not within my control. :(

[megaerik01]

It's not so much the players as it is the forumites. Even though I have been called a Troll myself, I like to bring flame to the real Trolls.

Look at my post count. I assure you it is not just the forumites as you call them.

[dogsoldier]

Look at my post count. I assure you it is not just the forumites as you call them.

Yeah, same here, and look at mine, it doubled with Update 56. Occasional poster 2007-2021, quite active as of Update 56.

[balvix]

Again...WHAT did "you" (and that's the Royal "you", not attached to your post quoted above) actually get from the time invested in this game??? Some bits and bytes on a server somewhere? Or did you actually get a chance to have fun and escape from reality for a bit?

It's a simple opportunity cost. You spent time, opportunity, (during what was obviously a chaotic time) playing a game that you knew, based on the numerous forum complaints even before the rollback, had issues. That opportunity had a negative result.

Money invested will likely be refunded...if not, you have a complaint.

Time invested... again, did you have fun while you were playing? You got nothing monetary or physical from playing the game that you can point to as a loss (unless they do not refund any purchases during that time).

I also like the hyperbole of not attacking anyone directly. Nice word salad. :)


I have seen many justify the things done to them by the devs on this game by using excuses such as these: this is not real, they are just pixels, the system is not perfect anyway, among other justifications.
I would challenge this, with the following: "Cogito, ergo sum" (Latin: "I think, therefore I am")
The simple meaning of the phrase is that if someone is wondering whether or not he exists, that is in and of itself proof that he does exist. On this forum there is a living, breathing, THINKING individual that is affected.
To some the
Some bits and bytes on a server somewhere? argument makes sense, to others, choosing to spend what little time they have allotted to relaxing during a stressful day only to then see that time wasted, can be extremely aggravating. This forum is that outlet for their aggravation. If nobody posted any complaints on the forum then the devs would have no idea there was anything wrong until there was nobody left to play the game that pays their bills. By minimizing the complaints people have and completely invalidating them by saying "its merely a game" causes people to feel as if they have not nor will they be heard. This will cause more problems in the future than it will ever solve. People that feel as though they have been heard will calm down as a whole and life will move on, if they do not feel heard then there are more complaints and eventually people will simply leave the game. Ddo, has been around a very long time and as long as people play it will be around a lot longer. I personally was not really affected by this rollback very much, I have already earned everything available on the hc server, and only lost about 5 epic levels on the main server. However, since I would love to have Ddo continue being around I feel as though asking for compensation for a loss of 2 days play time plus a roll back, is not out of the realm of reasonability. As to what form that compensation would take, well that's debatable, and not everyone will be happy no matter what the compensation is. I wouldn't expect it to be an expensive store item such as an ottos box, but I also wouldn't expect it to be a coupon code for 20 free bigbys hands either, somewhere in-between would be where I would aim. I understand that you think people should wait a while and see if something comes, and I agree, but in the meantime, complaints on the forums allows the devs to know that the player base isn't happy and something needs to be done. So even though I have not really been affected by this rollback and the time lost, I will still avoid devaluing what happened by minimalizing others grief and irritation. You have enjoyed your fight within this thread, might be time to drop your bait in another thread.

[Buddha5440]

At times I feel like Geppetto. Dance, dance.

[Annex]

If I were in charge at Standing Stone Games, I would probably not offer a compensation package at this time for a number of reasons.

First, we are not through this upheaval. The roll back put the game in a playable state for the majority of players, but it also left many complicated bugs outstanding. Some of those bugs impact critical game systems. It will require a series of additional patches to fix those bugs and there is no guarantee they will go smoothly.

If I offer some compensation package now but the next patch attempt goes poorly, I may find players demanding another such package a week later. If the bugs drag on, the game could remain in a turbulent state for another month or two. How many compensation packages will I end up giving out?

If I hold off I gain two benefits. Most human beings have short memories when it comes to inconveniences. If the upcoming series of patches go well, players will get on with business and the incident will pass into memory. A few die hard complainers will never let it go, but most people will move on. If things do not go well, I can continue to hold my cards close until the problems get resolved, then offer one compensation package. If the package arrives with fixes in place, it will probably restore good will with most players.

Second, the rolled back time all occurred during off peak hours for the bulk of players. Very simply, not many players actually lost time. Compensation goes out to everyone.

Third, a very small number of people are complaining in the forums. Some of the people complaining are some of the most advantaged, power players in the game. They are the very people most able to sustain the loss of a few hours. Power players are often very good customers and I want to keep them happy, but are these crocodile tears? I suspect some crocodile tears.

Fourth, the current weekend bonus is very powerful. If you are a subscriber and playing in heroic or epic levels, the +35% experience boost is gigantic. If you are not a subscriber, the +25% bonus is still substantial. The guild bonus will cover all renown losses from the roll back and actually result in a huge renown boost if so desired. Finally, the loot boost is no joke. Even a low difficulty player will see significantly more stuff than usual. (Hint: If you can, hunt your named equipment this weekend.)

As the person in charge, I am most concerned about people who spent money during the roll back hours and lost what they paid for. (The people at Standing Stone Games are working on this very problem, as they should.) I would also be concerned about paying customers, loyal premium and subscriber, who accomplished goals during the roll back hours, lost that progress, and now cannot play during the boost weekend or gain little advantage from the boosts.

Fifth, do I want to train my players to expect a hand out for every speed bump? On the grande scale of things that go wrong in life, this was a minor hiccup. What do I want my long term policy to be? I want my paying customers happy. I even want my freeloaders happy because they provide companionship for the paying customers. However, I do not want to undermine my revenue streams.

Sixth, if I do offer a compensation, some number of players will not like it. Some players may become upset because it undermines some accomplishment. The most advantaged players will feel slighted unless I offer something truly powerful, but doing that will undermine game progression.

These issues intertwine and present a complicated dilemma for the person in charge. I know some of you will now write, "AnneX, you are full of Kobold Cookies (as usual). Give the customers free stuff now and make them happy." Regardless of that sentiment, I am not surprised the people at Standing Stone Games have only offered the current weekend boost.

So why even respond in this thread? I want players to keep their eyes on the ball. We need the people at Standing Stone Games to produce a rock solid patch and stamp out critical bugs in the new storage system _forever_. This conversation is stealing air from that much more pressing issue.

As I wrote a week ago, I do not need apologies. I do not need compensation. I need the game to work.

Anyway, I know most of you want compensation so I now return to your regularly scheduled kvetching. *shrug* I'm wearing my armored catsuit, the one with the full face mask, so I'm good.

Hey! Maybe they will compensate me by giving me an armored catsuit with a full face mask! Huh. Fat chance.

I'll tell ya. I lost half a saga to the roll back but the real time loss for me is coming from these bank tab dumps. Not lookin forward to the next one of those.

We'll get through this.

[dogsoldier]

Well stated Sophie. I would like to hear some details on what they have in the works for the next patch, but they are probably still recovering from 24 hour shifts from the item recovery effort. I have worked a few of those myself in IT.

[Sam-u-r-eye]

If I were in charge at Standing Stone Games, I would probably not offer a compensation package at this time for a number of reasons.

First, we are not through this upheaval. The roll back put the game in a playable state for the majority of players, but it also left many complicated bugs outstanding. Some of those bugs impact critical game systems. It will require a series of additional patches to fix those bugs and there is no guarantee they will go smoothly.

If I offer some compensation package now but the next patch attempt goes poorly, I may find players demanding another such package a week later. If the bugs drag on, the game could remain in a turbulent state for another month or two. How many compensation packages will I end up giving out?

If I hold off I gain two benefits. Most human beings have short memories when it comes to inconveniences. If the upcoming series of patches go well, players will get on with business and the incident will pass into memory. A few die hard complainers will never let it go, but most people will move on. If things do not go well, I can continue to hold my cards close until the problems get resolved, then offer one compensation package. If the package arrives with fixes in place, it will probably restore good will with most players.

Second, the rolled back time all occurred during off peak hours for the bulk of players. Very simply, not many players actually lost time. Compensation goes out to everyone.

Third, a very small number of people are complaining in the forums. Some of the people complaining are some of the most advantaged, power players in the game. They are the very people most able to sustain the loss of a few hours. Power players are often very good customers and I want to keep them happy, but are these crocodile tears? I suspect some crocodile tears.

Fourth, the current weekend bonus is very powerful. If you are a subscriber and playing in heroic or epic levels, the +35% experience boost is gigantic. If you are not a subscriber, the +25% bonus is still substantial. The guild bonus will cover all renown losses from the roll back and actually result in a huge renown boost if so desired. Finally, the loot boost is no joke. Even a low difficulty player will see significantly more stuff than usual. (Hint: If you can, hunt your named equipment this weekend.)

As the person in charge, I am most concerned about people who spent money during the roll back hours and lost what they paid for. (The people at Standing Stone Games are working on this very problem, as they should.) I would also be concerned about paying customers, loyal premium and subscriber, who accomplished goals during the roll back hours, lost that progress, and now cannot play during the boost weekend or gain little advantage from the boosts.

Fifth, do I want to train my players to expect a hand out for every speed bump? On the grande scale of things that go wrong in life, this was a minor hiccup. What do I want my long term policy to be? I want my paying customers happy. I even want my freeloaders happy because they provide companionship for the paying customers. However, I do not want to undermine my revenue streams.

Sixth, if I do offer a compensation, some number of players will not like it. Some players may become upset because it undermines some accomplishment. The most advantaged players will feel slighted unless I offer something truly powerful, but doing that will undermine game progression.

These issues intertwine and present a complicated dilemma for the person in charge. I know some of you will now write, "AnneX, you are full of Kobold Cookies (as usual). Give the customers free stuff now and make them happy." Regardless of that sentiment, I am not surprised the people at Standing Stone Games have only offered the current weekend boost.

So why even respond in this thread? I want players to keep their eyes on the ball. We need the people at Standing Stone Games to produce a rock solid patch and stamp out critical bugs in the new storage system _forever_. This conversation is stealing air from that much more pressing issue.

As I wrote a week ago, I do not need apologies. I do not need compensation. I need the game to work.

Anyway, I know most of you want compensation so I now return to your regularly scheduled kvetching. *shrug* I'm wearing my armored catsuit, the one with the full face mask, so I'm good.

Hey! Maybe they will compensate me by giving me an armored catsuit with a full face mask! Huh. Fat chance.

I'll tell ya. I lost half a saga to the roll back but the real time loss for me is coming from these bank tab dumps. Not lookin forward to the next one of those.

We'll get through this.

I mean, you might, but I'm not re-installing the game for a while. Warhammer 3's immortal empires and Path of Exile are fun.

The new class-i-mah things were incredibly underwhelming. I would have much rather have had a new home brew like alchemist.

Add to that the risk of losing my TR cache randomly? No thanks. Hard pass.

SSG struggles to maintain their legacy code.

[hale99]

If I were in charge at Standing Stone Games, I would probably not offer a compensation package at this time for a number of reasons.

First, we are not through this upheaval. The roll back put the game in a playable state for the majority of players, but it also left many complicated bugs outstanding. Some of those bugs impact critical game systems. It will require a series of additional patches to fix those bugs and there is no guarantee they will go smoothly.

If I offer some compensation package now but the next patch attempt goes poorly, I may find players demanding another such package a week later. If the bugs drag on, the game could remain in a turbulent state for another month or two. How many compensation packages will I end up giving out?

If I hold off I gain two benefits. Most human beings have short memories when it comes to inconveniences. If the upcoming series of patches go well, players will get on with business and the incident will pass into memory. A few die hard complainers will never let it go, but most people will move on. If things do not go well, I can continue to hold my cards close until the problems get resolved, then offer one compensation package. If the package arrives with fixes in place, it will probably restore good will with most players.

Second, the rolled back time all occurred during off peak hours for the bulk of players. Very simply, not many players actually lost time. Compensation goes out to everyone.

Third, a very small number of people are complaining in the forums. Some of the people complaining are some of the most advantaged, power players in the game. They are the very people most able to sustain the loss of a few hours. Power players are often very good customers and I want to keep them happy, but are these crocodile tears? I suspect some crocodile tears.

Fourth, the current weekend bonus is very powerful. If you are a subscriber and playing in heroic or epic levels, the +35% experience boost is gigantic. If you are not a subscriber, the +25% bonus is still substantial. The guild bonus will cover all renown losses from the roll back and actually result in a huge renown boost if so desired. Finally, the loot boost is no joke. Even a low difficulty player will see significantly more stuff than usual. (Hint: If you can, hunt your named equipment this weekend.)

As the person in charge, I am most concerned about people who spent money during the roll back hours and lost what they paid for. (The people at Standing Stone Games are working on this very problem, as they should.) I would also be concerned about paying customers, loyal premium and subscriber, who accomplished goals during the roll back hours, lost that progress, and now cannot play during the boost weekend or gain little advantage from the boosts.

Fifth, do I want to train my players to expect a hand out for every speed bump? On the grande scale of things that go wrong in life, this was a minor hiccup. What do I want my long term policy to be? I want my paying customers happy. I even want my freeloaders happy because they provide companionship for the paying customers. However, I do not want to undermine my revenue streams.

Sixth, if I do offer a compensation, some number of players will not like it. Some players may become upset because it undermines some accomplishment. The most advantaged players will feel slighted unless I offer something truly powerful, but doing that will undermine game progression.

These issues intertwine and present a complicated dilemma for the person in charge. I know some of you will now write, "AnneX, you are full of Kobold Cookies (as usual). Give the customers free stuff now and make them happy." Regardless of that sentiment, I am not surprised the people at Standing Stone Games have only offered the current weekend boost.

So why even respond in this thread? I want players to keep their eyes on the ball. We need the people at Standing Stone Games to produce a rock solid patch and stamp out critical bugs in the new storage system _forever_. This conversation is stealing air from that much more pressing issue.

As I wrote a week ago, I do not need apologies. I do not need compensation. I need the game to work.

Anyway, I know most of you want compensation so I now return to your regularly scheduled kvetching. *shrug* I'm wearing my armored catsuit, the one with the full face mask, so I'm good.

Hey! Maybe they will compensate me by giving me an armored catsuit with a full face mask! Huh. Fat chance.

I'll tell ya. I lost half a saga to the roll back but the real time loss for me is coming from these bank tab dumps. Not lookin forward to the next one of those.

We'll get through this.

At this point I don't want anything other than a "Hey we F'ed up" message straight from the producers mouth. It would be nice for them to also admit that they ignored community feedback and just rolled out a **** update and this has been the cause of a lot of issues and upheaval.

Would XP pots and other goodies be nice... Sure. I'd rather have a stable game with a stable future. Let's work on that rather than some temporary solution to the crappy situation that just happened.

[Buddha5440]

If I were in charge at Standing Stone Games, I would probably not offer a compensation package at this time for a number of reasons.

First, we are not through this upheaval. The roll back put the game in a playable state for the majority of players, but it also left many complicated bugs outstanding. Some of those bugs impact critical game systems. It will require a series of additional patches to fix those bugs and there is no guarantee they will go smoothly.

If I offer some compensation package now but the next patch attempt goes poorly, I may find players demanding another such package a week later. If the bugs drag on, the game could remain in a turbulent state for another month or two. How many compensation packages will I end up giving out?

If I hold off I gain two benefits. Most human beings have short memories when it comes to inconveniences. If the upcoming series of patches go well, players will get on with business and the incident will pass into memory. A few die hard complainers will never let it go, but most people will move on. If things do not go well, I can continue to hold my cards close until the problems get resolved, then offer one compensation package. If the package arrives with fixes in place, it will probably restore good will with most players.

Second, the rolled back time all occurred during off peak hours for the bulk of players. Very simply, not many players actually lost time. Compensation goes out to everyone.

Third, a very small number of people are complaining in the forums. Some of the people complaining are some of the most advantaged, power players in the game. They are the very people most able to sustain the loss of a few hours. Power players are often very good customers and I want to keep them happy, but are these crocodile tears? I suspect some crocodile tears.

Fourth, the current weekend bonus is very powerful. If you are a subscriber and playing in heroic or epic levels, the +35% experience boost is gigantic. If you are not a subscriber, the +25% bonus is still substantial. The guild bonus will cover all renown losses from the roll back and actually result in a huge renown boost if so desired. Finally, the loot boost is no joke. Even a low difficulty player will see significantly more stuff than usual. (Hint: If you can, hunt your named equipment this weekend.)

As the person in charge, I am most concerned about people who spent money during the roll back hours and lost what they paid for. (The people at Standing Stone Games are working on this very problem, as they should.) I would also be concerned about paying customers, loyal premium and subscriber, who accomplished goals during the roll back hours, lost that progress, and now cannot play during the boost weekend or gain little advantage from the boosts.

Fifth, do I want to train my players to expect a hand out for every speed bump? On the grande scale of things that go wrong in life, this was a minor hiccup. What do I want my long term policy to be? I want my paying customers happy. I even want my freeloaders happy because they provide companionship for the paying customers. However, I do not want to undermine my revenue streams.

Sixth, if I do offer a compensation, some number of players will not like it. Some players may become upset because it undermines some accomplishment. The most advantaged players will feel slighted unless I offer something truly powerful, but doing that will undermine game progression.

These issues intertwine and present a complicated dilemma for the person in charge. I know some of you will now write, "AnneX, you are full of Kobold Cookies (as usual). Give the customers free stuff now and make them happy." Regardless of that sentiment, I am not surprised the people at Standing Stone Games have only offered the current weekend boost.

So why even respond in this thread? I want players to keep their eyes on the ball. We need the people at Standing Stone Games to produce a rock solid patch and stamp out critical bugs in the new storage system _forever_. This conversation is stealing air from that much more pressing issue.

As I wrote a week ago, I do not need apologies. I do not need compensation. I need the game to work.

Anyway, I know most of you want compensation so I now return to your regularly scheduled kvetching. *shrug* I'm wearing my armored catsuit, the one with the full face mask, so I'm good.

Hey! Maybe they will compensate me by giving me an armored catsuit with a full face mask! Huh. Fat chance.

I'll tell ya. I lost half a saga to the roll back but the real time loss for me is coming from these bank tab dumps. Not lookin forward to the next one of those.

We'll get through this.

Agreed 100%. It was a bad roll-out but they are getting attacked before they even have time to fix things (yes, ideally they would have done more QA testing)..

If you actually spent real money (or even AS or Points) on something, and they don't refund/reimburse in the near future, you DO have a reason to complain. Unless you want to join the team and work through the coding from multiple coders as well as multiple companies...please give it a bit of time. (This last part was directed to those who disagree with your above comments.).

[Buddha5440]

At this point I don't want anything other than a "Hey we F'ed up" message straight from the producers mouth. It would be nice for them to also admit that they ignored community feedback and just rolled out a **** update and this has been the cause of a lot of issues and upheaval.

Would XP pots and other goodies be nice... Sure. I'd rather have a stable game with a stable future. Let's work on that rather than some temporary solution to the crappy situation that just happened.

Pretty sure the "producers" are aware that there is dissent regarding their recent updates. As for the "stable future", it's a 16-1/2 year old online game, we're lucky it's still even alive. Maybe find something else to do with your free time (This is not a targeted statement; but one to apply to all).

[thebeast1985]

Pretty sure the "producers" are aware that there is dissent regarding their recent updates. As for the "stable future", it's a 16-1/2 year old online game, we're lucky it's still even alive. Maybe find something else to do with your free time (This is not a targeted statement; but one to apply to all).

You are pretty wrong. I'll tell you why.
In real life, products keep on getting produced untill it's economically convenient to do so.
We buy this product that they sell.
It's thanks to us, customers that the game is still Alive.
If we keep on buying, as much as the product is bad, they will keep on (clearly as long as production costs are lower than income)
That's why there should be a compensation, to keep us happy and move on spending, it's economy 101
You are the sons of the Eagle, land of the free, capitalist at its best, you should know it better than me, a poor Italian that has been freed more than 70 years ago of the grasp of the evil.

Anyway... take your time to digest the informations that I shared with you.
Also remember that there are older games than this and guess what? They keep on going thanks to...us that keep on spending onthe game we like.
Cheers!

[frepla]

Yes please...let's worry about compensation before they fix what's broken. That's like calling the power/cable company and asking for money back before your service is restored/secured.

If "YOUR" ISP went down, would you ask them to reimburse/compensate you for your DDO downtime? DDO was unable to provide you with the game during that time so they (the ISP) should have to pay you back for not being able to play a GAME!!!

Welcome to REAL LIFE. Things happen. Life isn't perfect or even fair. Get over it. Anything they give us players is more than they are required to do. That being said, I expect more to be coming in the near future (as it usually has).

Happy GAMING all (note the key word there). :)

Hey dude.
Have you lost any item or progress either because of the rollback or because of the TR cache bug? Do you understand how frustrating it is to see your items disappear either because of the first or the latter?

By your wonderful logic, rollback was also NOT necessary, after all "it is just a game". All they had to do was fix the tr bug and *not* compensate those who lost TR items.

Next time spare us from this flawed logic that says "duh, why compensate one half of the player base at the expense of the other half when they can just screw over one half of the player base and not screw over the other half".

Also, the name Buddha does not fit you because that guy was wise and pretty consistent.

You are welcome.

[badm0f0]

Why is everyone asking ssg for compensation? Shouldnt we be asking the influences what should be the compensation ? They seem to be pulling the strings atm ?

[dogsoldier]

Why is everyone asking ssg for compensation? Shouldnt we be asking the influences what should be the compensation ? They seem to be pulling the strings atm ?

Agreed; something should be done there for sure.

[dogsoldier]

Alignment restrictions are confusing for new players. If you are going to use Paladin / Troll, or whatever, you really should make sure the context of that usage does not undercut your own argument.

[dogsoldier]

It is funny being called a Paladin given I have been one of the harshest critics of certain Update 56 decisions. Your ignorance undercuts your argument as well.

[cromotep]

I came back last week on a whim when I saw hardcore was active. Thoroughly enjoyed dying and rerolling until I found a comfortable build. I was enjoying it so much I decided to re-up my VIP. Two days later the servers are down for a day. Reminded me of how many times it happened in the past. Still, these things happen, so I wasn't really bothered. When it came back up and I saw I lost near 3 levels and some loot I had farmed on hardcore, I lost that drive and desire to play. Still logged in and played awhile but it just went from a rush to reminding me of the hamster wheel.

I am cancelling again, (I know, big whoop) but I just wanted to relay the experience. If it happens to one new or returning player, you can bet a lot of other players might have similar experiences and decide to pull money out of the game, or rather the business. That affects everyone. Still like the game, still like SSG, they work hard and I respect and enjoy their work. I know this thread is about compensation but sometimes there isn't any that is going to make a difference. Still, I think it's better to announce it (if any) asap in order to appease those that might take their coin-purse elsewhere.

And to that one person, how many half-bigby's hands are you getting per post in this thread? ;) Kidding, your points are just as valid as everyone else's and are a good read to switch up the dialogue.

[dogsoldier]

And to that one person, how many half-bigby's hands are you getting per post in this thread? ;) Kidding, your points are just as valid as everyone else's and are a good read to switch up the dialogue.

I got an unlimited supply of Bigby's Sonic Slap on my Bard when Update 56 hit.

[cromotep]

I got an unlimited supply of Bigby's Sonic Slap on my Bard when Update 56 hit.

Not you dog ;)

[dogsoldier]

Not you dog ;)

Oh, sorry. I suppose it may be relevant to those still confused on alignment. True nuetral here, fyi.

[cromotep]

Oh, sorry. I suppose it may be relevant to those still confused on alignment. True nuetral here, fyi.

What if they do give compensation and it's 50 bigby's. Oh, sweet lord, that would be amazing. Imagine how many alignment changes would ensue.

[dogsoldier]

What if they do give compensation and it's 50 bigby's. Oh, sweet lord, that would be amazing. Even the Dame Alonsa's would buy that alignment change.

Bigby's for Otto's would turn actual Paladins into Death Knights.

[Buddha5440]

We are arguing about, ...

That's the problem. You, not WE, are ARGUING not DISCUSSING. Nobody wins an argument.

Happy GAMING all :)

[Buddha5440]

We are arguing about, the health of the game is at stake due to some mismanagement.

And we all care about the game.

WHEN I started the compensation post. i made a CLEAR POINT that some of the Paladins of the SSG church missed, BIG TIME.

We need a compensation as an admission of guilt.

They did the wrong, we are the injuried party here.

We demand what is right.

So to answer straight to your answer, your trolling (dude, trust me, I know better about trolling than you, but I grew up and I personally avoid to pick fights) is sterile and it's damaging the effectiveness of the thread.
BY doing so, you are a Paladin, that is trying to cover the truth and keep it safe from harm.
...

"GUILT"? Guilt, the way you're using it, implies intent. I'm pretty sure they didn't want any of this to happen.

"They did the wrong"? Hmmm...maybe 'They made a mistake.'. Give them a chance to fix things before you crucify them.

"damaging the effectiveness of the thread."?

This entire thread is ineffectual, DUDE.

Also, anytime someone says "trust me", that is your first proof that you should not.

[metalclanger]

"GUILT"? Guilt, the way you're using it, implies intent. I'm pretty sure they didn't want any of this to happen.

"They did the wrong"? Hmmm...maybe 'They made a mistake.'. Give them a chance to fix things before you crucify them.

"damaging the effectiveness of the thread."?

This entire thread is ineffectual, DUDE.

Also, anytime someone says "trust me", that is your first proof that you should not.

Definition of guild:
"Responsibility for having done something wrong and especially something against the law."
Intent is not the issue, they are guilty of a poor release and the resulting bugs which have had a massive impact on players. Whatever internal process, or lack of such, which caused this shambles is completely their responsibility.

We all know SSG, as an entity, don't give a a gnat's chuff about customer satisfaction and that leaves the choices of putting up with the status quo whilst throwing money at them, playing the game as as F2P or walking away.
A company who throws in a discount on in game purchases after this latest debacle to say sorry is showing their decision makers just see us as cash cows; regardless of how the devs and customer facing staff/sacrificial victims feel, there won't be any improvement in how the players are treated. If everyone drops their VIP subs for a few months, maybe that attitude would change and there would be some meaningful actions taken to compensate for the players' lost time and effort. I doubt it though and am saying goodbye to what used to be a fantastic game.
Have fun & take care all, maybe see you in other games.

[megaerik01]

Give them some time (pretty sure they have been spending their time trying to fix things before they worry about reparations

They already put their effort into their "apology" with the unique (but inadequate) weekend bonus, which was put into place as soon as all the servers were open again. Look at the wording, it doesn't match any previous weekend bonus.



DDO Bonus Days bring you +10% VIP XP through September 28th! ALSO: All players will see the following bonuses through Sunday, September 25th:

+25% Heroic and Epic XP
+25% Guild Renown
+5 Treasure Hunter Boost

Thank you!


That shows us they think this is enough. Clearly the consensus disagrees. Also, "Thank you!"? I think they meant to say "Sorry".

[Seph1roth5]

Nah that's probably what they meant. Don't you remember the amber temple debacle?

[Eantarus]

They already put their effort into their "apology" with the unique (but inadequate) weekend bonus, which was put into place as soon as all the servers were open again. Look at the wording, it doesn't match any previous weekend bonus.

Ooooh, +5 treasure hunter bonus? So my garbage rangen loot and still be garbage rangen but with larger numbers!



That shows us they think this is enough. Clearly the consensus disagrees. Also, "Thank you!"? I think they meant to say "Sorry".

In all seriousness some XP bonuses(which we get regularly anyway) Does not remotely make up for the gigantic debacle.

[slarden]

They already put their effort into their "apology" with the unique (but inadequate) weekend bonus, which was put into place as soon as all the servers were open again. Look at the wording, it doesn't match any previous weekend bonus.

That shows us they think this is enough. Clearly the consensus disagrees. Also, "Thank you!"? I think they meant to say "Sorry".

I lost about 3 hours on hardcore. None of these bonuses help me at all.

So yes, I disagree they've offset the impact of the rollback.

At least for me a code for a 6-hour 50% sovereign pot would make up for the lost time because I would earn 9 hours of progress in 6 hours of time.

At this point I've lost 3 hours of progress on hardcore and gain nothing from the weekend bonuses.

As far as expectations, I expect nothing from SSG, but if it was me I would be handing out a code for a 6-hour 50% xp potion to make things right. Sure some people will benefit that didn't actually lose anything, but who cares. Giving out a free item virtually is a really easy way to make players happy and show they care about the impact of the rollback.

[dogsoldier]

I lost about 3 hours on hardcore. None of these bonuses help me at all.


I am in the same boat basically as far as time lost, lost 2-3 hours of looting Sands of Menachtarun along with a new player who was running on a Guest Pass. I can always get that stuff again, but it takes a while, hoping he can jump on tonight to help me pull of the stuff we are still both missing (he is getting Archer stuff, I am getting TWF stuff).

The XP does not help me since I am running on a first-life alt, and for looting Sands and Fens, the loot bonus does not help me either. I like it for other reasons, but it does not help with the impact from the rollback.

The new player's sense of loss was significantly higher than mine though, that is for sure.

[dogsoldier]

I would also like to apologize to you macellomatik for my comment earlier in this thread. I was angry at the time, about labels being thrown around so much and wanted to prove a point about it. I could have made my point with the witty parts, and left the mean parts out.

[macellomatik]

I would also like to apologize to you macellomatik for my comment earlier in this thread. I was angry at the time, about labels being thrown around so much and wanted to prove a point about it. I could have made my point with the witty parts, and left the mean parts out.

No probs, we are all on the same boat here.
I too am sorry, I didn't think the paladin word would be so heavy on people, but I can see that we all care deeply about the game, even with different points of view.

I am a little frustrated by the game right now (VIP being useless, overpriced expansions, tons of farming up-scaled to the max via racials / quick drop archetypes, potions are expensive and require you to ruin the game by speedrunning, otto boxes and the whole frustration-design problem they create-solve).

I feel like we are starving for short, minimal boosts the whole time, and I literally can't find ways to solve that (with a reasonable amount of money), so it really made me rage when they couldn't even drop a decent bonus after these last issues... especially considering how easy it would be to do so.

I mean... make VIP give 50% xp bonus and 1k points and you would solve most of the issues with this game (e.g. Warframe montly boosts), closing the gap between the huge population who got hundreds of lifes with duped (or not) otto boxes or legit means and players who are doing the long grind.
(Although this is a completely different discussion and many other solutions are possible, this is just the quickest example that comes to mind)

[dogsoldier]

No probs, we are all on the same boat here.
I too am sorry, I didn't think the paladin word would be so heavy on people, but I can see that we all care deeply about the game, even with different points of view.


It wasn't the label, so much as the context. Had you used that term in the context of someone who always speaks in glowing terms no matter what, I would not have responded in the first place.

[elkorm]

You rolled characters back before yesterday's botched update. Yet, nothing about what we're getting for it. Poor form.

Bumping this up. And no, some xp bonus over the weekend is not compensation.
cheers
Elk

[Eantarus]

And no, some xp bonus over the weekend is not compensation.


/agree

[Lamassut]

There will be no compensation. SSG neither values its clients nor has a business perspective. Any business that makes a significant portion of its profits by selling speed-oriented, time-saving power boosts would want its customers to feel that the company appreciates the time they've spent in the game, but SSG? SSG has no business vision. And his treatment of customers is the worst I've ever seen.

The least they should do is:

1- Extend two days VIP subscriptions. Because it has been two days that they have not provided service for which their clients have paid.

2-Put back the bank sales. Because they have returned the points, but people had spent many of those points on the sales. It is sensible to repeat the sale again, so that the client does not feel cheated.

3-Give a small compensation for the inconvenience of the rollback. For some people, the rollback has left a very bitter feeling because they have wasted effort and loot that some weekend bonuses do not recover. It's more, there are people who can't play during the weekend (and the rollback was during the week), so those weekend bonuses doesn't help them. It would have cost SSG very little to do this, and instead would have earned goodwill from their clients and helped to ease that bitter feeling. SSG should learn that a happy customer spends much more than a dissatisfied one.

SSG has no idea how to deal with their clients. I know of people, some of them big spenders, who have stopped investing money here simply because they have been rudely treated by members of this company. A bad policy, anger and offend your customers. But don't expect anything better from SSG.

[Eantarus]

SSG has no idea how to deal with their clients. I know of people, some of them big spenders, who have stopped investing money here simply because they have been rudely treated by members of this company. A bad policy, anger and offend your customers. But don't expect anything better from SSG.

I suspect a lot of the people who claim "I've stopped spending money on this game!" actually continue to spend money or are likely to resume spending in the future. Its only really the people who quit playing entirely and leave that are truly lost.

[Lamassut]

I suspect a lot of the people who claim "I've stopped spending money on this game!" actually continue to spend money or are likely to resume spending in the future. Its only really the people who quit playing entirely and leave that are truly lost.
Some, no doubt. But not all of them, and dissatisfied customers think much more about spending anyway. It is bad policy, and more so when it would cost them very little. To earn from a business, you first have to invest. And to retain your customers, you have to keep them happy and make them feel that you value them. Fail in these two things, and your business will end up failing.

Anyway, I've said it before, SSG has no business vision. The devs will be very good at programming, but the company is a disaster at dealing with its customers.

[Eantarus]

Anyway, I've said it before, SSG has no business vision. The devs will be very good at programming, but the company is a disaster at dealing with its customers.

I would agree except based on this most recent patch I'm not convinced they are any good at programming.

[Tyrande]

I would agree except based on this most recent patch I'm not convinced they are any good at programming.

Be careful when you say this. Programming is also an art... getting everything the same does not necessary mean the same results every time or repeatable.

Do I want a freebie sovereign XP potion for 3 hours? Certainly.

Do I expect one? Not really.

[Tanky]

At a bare minimum I'd expect VIP subs to be extended by 1 day since the game was unavailable for that period of time. Zero comms about that.

[KaVaYo]

I suspect a lot of the people who claim "I've stopped spending money on this game!" actually continue to spend money or are likely to resume spending in the future. Its only really the people who quit playing entirely and leave that are truly lost.

Well, since the IPS nerf I said that I was not going to buy anything and have not done it yet. Been tempted a couple of times though. To be honest, my play time is more scarce now than it was before, so it has also influenced.

[drathdragon]

SO,

what SSG decided to do about what happened ? No rewards ? No cakes, no chests ? No compensations at all ? Nothing of nothing ?

This would be ashameful, to say at least.

I would be officially offended, i hope you know that.

[thebeast1985]

SO,

what SSG decided to do about what happened ? No rewards ? No cakes, no chests ? No compensations at all ? Nothing of nothing ?

This would be ashameful, to say at least.

I would be officially offended, i hope you know that.


Worry not, they won't listen and for sure we will not get an official answer.