Worlds Unavailable: Thursday, September 22nd

[Cordovan]

UPDATE: Argonnessen and Thelanis have reopened.

UPDATE: All game worlds except for Argonnessen and Thelanis have reopened. The game worlds have been rolled back to an earlier state from about 7:00 AM Eastern (-4 GMT) on Thursday, September 22nd. We have also completed work to correct the issue that caused some items to go missing from players' Reincarnation Caches yesterday, so no further item loss should happen when players try to move items out of their Cache.

We have brought down the game worlds while we investigate an issue with items going missing from Reincarnation Caches. We will have more information as soon as we can.

[CaptainSpacePony]

We have brought down the game worlds while we investigate an issue with items going missing from Reincarnation Caches. We will have more information as soon as we can.

Sounds like a stinky situation. I'm glad your team is on it. We are all pulling for you out here!

[White]

Just roll the server back to yesterday. we are not beta testers. i lost a few items after Tr today.

[ivellious_lavinthal]

so with the title being worlds unavailable Thursday....does this mean that you do not anticipate them reopening until Friday? I get that fixes take time and I want you folks to take your time and do the job right I just want to plan my time accordingly.

[voxson5]

We have brought down the game worlds while we investigate an issue with items going missing from Reincarnation Caches. We will have more information as soon as we can.

Remember how I asked if there was going to be any testing before the update?

[Chaimberland]

I know everyone at SSG puts in a lot of time and effort to put a good product out there and I for one appreciate it. But that being said, every time a new update is put out something breaks. And it's getting a little old.

[TPICKRELL]

Remember how I asked if there was going to be any testing before the update?

They were collectively too busy not answering you to do the testing.

[NemesisAlien]

https://i.pinimg.com/originals/a4/60/65/a46065c2a64c099c0dfd84943cbfa17d.gif

[drathdragon]

This time, to forgive you, i demand a couple of Otto's boxes per character

[NemesisAlien]

This time, to forgive you, i demand a couple of Otto's boxes per character

http://clipart-library.com/image_gallery/n245411.jpg

[Volarr]

so with the title being worlds unavailable Thursday....does this mean that you do not anticipate them reopening until Friday? I get that fixes take time and I want you folks to take your time and do the job right I just want to plan my time accordingly.

i notice no answer

[Hexokinase]

What is going on with servers?

EDIT: and why does my computer list the time of this post as 9-22-2022, 6:10 PM (time zone?) when it's 9-22-2022 11:11 AM PST? It's in like Spain time zone.

[helpfulguy1234]

So let's talk about the 10% buddy bonus for the rest of 2022.................

Because you guys........DUN F'D UP!

Like, if you had a daughter, she would be swinging around a pole right now. That's how bad you messed up.

[Katanauser]

i notice no answer

rollback please

It's not beta test, now we're paying to alpha test.

2 points and counting

again I say, quit making changes until you know what you are doing.

which will likely be never

[Volarr]

SSG knew that changing the bank system would be a big pain and that there would be a lot of problems with it. They had to give us more bank space and changing the system was the best way to do that to do. They were right about that one and still went ahead with it. I think they are working very hard to raise the level cap to 40. So this is the the price we pay for level increase.

[Bunker]

Today, my character died on Hardcore server. Did someone say rollback????

http://mrwgifs.com/wp-content/uploads/2013/06/So-Youre-Telling-Me-Theres-a-Chance-In-Dumb-and-Dumber-Gif.gif

[Hexokinase]

SSG knew that changing the bank system would be a big pain and that there would be a lot of problems with it. They had to give us more bank space and changing the system was the best way to do that to do. They were right about that one and still went ahead with it. I think they are working very hard to raise the level cap to 40. So this is the the price we pay for level increase.

I noticed that my shared bank was listing my gems wrongly as well. I don't remember precisely what it was but like listing a +6 gem as a +8 in the shared bank."

I just started playing again after years and I think all the gems were the "old augment system" though so I figured the problem was known but I guess I should mention it since it has to do with banking. Anyway, i still have a ton of old cannith shards from good/shadow/winter/etc motes so that's my state of inventory - stuff from the last few weeks and stuff from 5-6 years ago. I also have a reincarnation cache from years ago but haven't had any trouble taking stuff out so far. Not that I took a lot out.

[MIvan]

Just roll the server back to yesterday


rollback please

Please stop talking BS and making a bad situation even worse.
The items proly went invisible as did before with the btc bug, so you'll get your **** back after fix.
Asking to wipe everyones progression and loot since yesterday for no real reason is pretty rude and absurd.

[goblak]

Please stop talking BS and making a bad situation even worse.
The items proly went invisible as did before with the btc bug, so you'll get your **** back after fix.
Asking to wipe everyones progression and loot since yesterday for no real reason is pretty rude and absurd.


Appears that someone grabbed an rare loot O.o

[cmecu]

I know everyone at SSG puts in a lot of time and effort to put a good product out there and I for one appreciate it. But that being said, every time a new update is put out something breaks. And it's getting a little old.

I dont think anyone would doubt their loyalty and compassion for the game, coding, making expansions etc.. but the biggest problem is.. The game is OLD.. the code is old.. im sure a mess.. like a Football field of yarn all tangled up. Mess with one thing and not knwo how it will affect something else.
All these new ideas are great but trying to apply them to an old game I always feel just wont work. You would have to tear the entire game down and rebuild the entire coding structure , with more efficient code.. but who is going to do that? Not a few developers. As fun as the game is, its just one of those games that barely stays afloat in the water. Its not really anyone fault, just cant do a lot to an old game with out some kind of drawback.

[WilliamBraveheart]

Please stop talking BS and making a bad situation even worse.
The items proly went invisible as did before with the btc bug, so you'll get your **** back after fix.
Asking to wipe everyones progression and loot since yesterday for no real reason is pretty rude and absurd.
so roll back to the backup you took just before update that way you only lose an hour and a half.
and if you did not take a backup first shame on you.

[Stimulus]

Please stop talking BS and making a bad situation even worse.
Asking to wipe everyones progression and loot since yesterday for no real reason is pretty rude and absurd.

I would like them to roll back the servers to about 2008.

~S

[Volarr]

We have brought down the game worlds while we investigate an issue with items going missing from Reincarnation Caches. We will have more information as soon as we can.

Cordovan can we get a time update even an estimation would help.

[Ijiwaru]

I would like them to roll back the servers to about 2008.

~S
There are these rose coloured goggles I got from a recent (this year? last year) Event....

[MIvan]

Now that you working on a bank fix.
Pls fix the issue too, that makes items from custom tabs in shared bank to move back to main tab, as soon you log in any other character than who moved them to the custom tab.

[adamkatt]

So let's talk about the 10% buddy bonus for the rest of 2022.................

Because you guys........DUN F'D UP!

Like, if you had a daughter, she would be swinging around a pole right now. That's how bad you messed up.

Because people who solo just love buddy bonus right?

[Cordovan]

We are currently progressing in our investigation and are working on the best resolution to prevent further Reincarnation Cache item loss and also restore people's items. As soon as we know more we will let you know.

[White]

Please stop talking BS and making a bad situation even worse.
The items proly went invisible as did before with the btc bug, so you'll get your **** back after fix.
Asking to wipe everyones progression and loot since yesterday for no real reason is pretty rude and absurd.

Rude? I've paid thousands of dollars to support this game. I should have a say. I have a ticket open for over a year for a lost ottos box after a tr. So don't tell me I'll get stuff back after I have a history of not!

A roll back would be the simple solution. Severs were only up for a hour...

[thebeast1985]

Rude? I've paid thousands of dollars to support this game. I should have a say. I have a ticket open for over a year for a lost ottos box after a tr. So don't tell me I'll get stuff back after I have a history of not!

A roll back would be the simple solution. Severs were only up for a hour...

IF they made a backup, right?
Did windows 95 on their pentium 120 (our dear Ghallanda server works on a powerful machine like that) told them to make a backup before putting up a new patch?

[Ijiwaru]

IF they made a backup, right?
Did windows 95 on their pentium 120 (our dear Ghallanda server works on a powerful machine like that) told them to make a backup before putting up a new patch?

are you telling me that my laptop is better?!:eek:

[Chaimberland]

I'm just wondering because our guild gets together on Thursday nights. We are an older bunch and all of us have jobs, wives, kids so we are very casual players. We all set aside a time to play on Thursdays and its something we really look forward to. So I'm just wondering if there is a shot to play tonight or is that out of the picture for this week?

[Yamani]

Rude? I've paid thousands of dollars to support this game. I should have a say. I have a ticket open for over a year for a lost ottos box after a tr. So don't tell me I'll get stuff back after I have a history of not!

A roll back would be the simple solution. Severs were only up for a hour...

Roll back is not a simple solution, it's the worst case solution.

[thebeast1985]

I'm just wondering because our guild gets together on Thursday nights. We are an older bunch and all of us have jobs, wives, kids so we are very casual players. We all set aside a time to play on Thursdays and its something we really look forward to. So I'm just wondering if there is a shot to play tonight or is that out of the picture for this week?

Hi, I don't know you, but honestly i feel for you.
Because I do understand how much is important to take a break, to stay with friends even for just a cupple of hours.

This problem could have been solved with a simple roll back and no issues at all, but they haven't made it.

I'm really sorry for that missed opportunity.

[csgholahayt]

We have brought down the game worlds while we investigate an issue with items going missing from Reincarnation Caches. We will have more information as soon as we can.

This my day off and I have to wait for the restart to finish almost every week, for half the day, then the TR system is messed up and it shuts everything down. We pay for the service and then they take away the access. This going in the wrong direction. It sucks enough for downtime during the day. I think there has been
I remember the last 2 major server changes and there has been issues ever since. I do agree we should revert back to an earlier time or go through with a new engine overhaul so we get new players. I like this game too much.

[Chaimberland]

Hi, I don't know you, but honestly i feel for you.
Because I do understand how much is important to take a break, to stay with friends even for just a cupple of hours.

This problem could have been solved with a simple roll back and no issues at all, but they haven't made it.

I'm really sorry for that missed opportunity.

Thank you for the kind words, its greatly appreciated.

[Cordovan]

I'm just wondering because our guild gets together on Thursday nights. We are an older bunch and all of us have jobs, wives, kids so we are very casual players. We all set aside a time to play on Thursdays and its something we really look forward to. So I'm just wondering if there is a shot to play tonight or is that out of the picture for this week?

Not currently on an ETA for worlds reopening, but as soon as we know more we will let you know.

[Chaimberland]

Not currently on an ETA for worlds reopening, but as soon as we know more we will let you know.

Okay, thank you.

[ItSoSecret]

This time, to forgive you, i demand a couple of Otto's boxes per character

1 box per character per hour down for the fix because of installing an untested updated to live servers.

[Yamani]

1 box per character per hour down for the fix because of installing an untested updated to live servers.

Box of Chocolates (https://ddowiki.com/page/Item:Enchanted_Chocolates_by_Fabiano_%26_Zelda)

[LordMephie]

If they roll back to yesterday does that mean that a character that I created yesterday will disappear and I have to start him over?

[WilliamBraveheart]

If they roll back to yesterday does that mean that a character that I created yesterday will disappear and I have to start him over?

If they followed accepted IT practices they would be able to roll back to around 9 eastern shortly after the update down time started

[Megtj]

Rollback to wednesday would be neat, my crew outleveled me there XD

[HailBlazR]

I just visited the forums today to see if the weekly sales were posted, and I find this instead. This situation is pretty funny, in a pathetic sort of way.

Par for the course with SSG. It's yet another on a long line of reasons that I'm happy to have not spent any money on the game in over 5 years!

[DRoark]

You may as well rollback all of U56. This entire update has been one cascading series of dumpster fires and character regression since it began.

Ranged, healers, Sonic, the entire Archetype plan, more bank errors than we can count... It's impossible to get THAT off-base by sheer accident.

[skippyoo1]

I'm just gonna say this
imagine trying to retrofit a building in which the architect changed thirty times while they were building it, each one changing the plans 50 times as construction continued
that's what they're doing with this game every time they bring in a major change, such as the bank or a new adventure pack

today's update was like trying to replace a broken window in that building

the problem they're dealing with started with the last major update, which was tested
it's a mess and frankly, I appreciate that the dev team is working so hard to keep this game running

DDO is over 15 years old... most don't survive more than a few years

a rollback to before this update won't fix a problem they've been trying to figure out for 2 weeks

[DungeonGamer]

There is a simple solution to this. Since the bulk of the game works and only certain more obscure features don;t (reincarnation isn't a mainstream feature)...so disable all the features that are problematic and bring the worlds back online

[Ralatar]

There is a simple solution to this. Since the bulk of the game works and only certain more obscure features don;t (reincarnation isn't a mainstream feature)...so disable all the features that are problematic and bring the worlds back online

Umm...given that money(lots) has changed hands with regards to reincarnation they would be better off eating hemlock, business wise I mean.

[DungeonGamer]

I'm just gonna say this
imagine trying to retrofit a building in which the architect changed thirty times while they were building it, each one changing the plans 50 times as construction continued
that's what they're doing with this game every time they bring in a major change, such as the bank or a new adventure pack

today's update was like trying to replace a broken window in that building

the problem they're dealing with started with the last major update, which was tested
it's a mess and frankly, I appreciate that the dev team is working so hard to keep this game running

DDO is over 15 years old... most don't survive more than a few years

a rollback to before this update won't fix a problem they've been trying to figure out for 2 weeks

False its like killing a person to fix their broken arm...then bringing the person back to life

[WilliamBraveheart]

There is a simple solution to this. Since the bulk of the game works and only certain more obscure features don;t (reincarnation isn't a mainstream feature)...so disable all the features that are problematic and bring the worlds back online

Reincarnation is a very large part of this game.

[DungeonGamer]

Umm...given that money(lots) has changed hands with regards to reincarnation they would be better off eating hemlock, business wise I mean.

But reincarnation is a one-off process. Disabling it simply means the gamer can;t use their reincarnation token until all issues are fixed

[DungeonGamer]

Reincarnation is a very large part of this game.

I challenge that claim. It may be a BIG part of the game for SOME gamers

[flindex]

There are these rose coloured goggles I got from a recent (this year? last year) Event....

can u imagine death penalties today lol..no one i mean no one would reach level 32 lol...

[helpfulguy1234]

I'm just gonna say this
imagine trying to retrofit a building in which the architect changed thirty times while they were building it, each one changing the plans 50 times as construction continued
that's what they're doing with this game every time they bring in a major change, such as the bank or a new adventure pack

today's update was like trying to replace a broken window in that building

the problem they're dealing with started with the last major update, which was tested
it's a mess and frankly, I appreciate that the dev team is working so hard to keep this game running

DDO is over 15 years old... most don't survive more than a few years

a rollback to before this update won't fix a problem they've been trying to figure out for 2 weeks


Imagine this.

A magical place where you could store your code, even older versions of it.

Imagine if this place had a way to revert to older code changes.

Imagine if you released a storage revamp that was a complete and utter dumpster fire, that you could go to that magical place, and get that older version of that code and revert to it.

Man, I bet if something like that existed they would git it!

[greenbutter]

Its ok I gotta pee

[Zennez]

There is a simple solution to this. Since the bulk of the game works and only certain more obscure features don;t (reincarnation isn't a mainstream feature) ...so disable all the features that are problematic and bring the worlds back online

that might work out ok, but their problem is that this is sounding like database corruption, and they probably want to find out the cause. That means that even if they intend to roll back, they need to make a backup or copy of the current state to keep diagnosing the issue even after the rollback, but none of that will happen without some initial triage. So that means a complete current backup, a complete restore from pre-patch and then whatever testing the need to do to make sure the restore worked.

[Chaimberland]

I challenge that claim. It may be a BIG part of the game for SOME gamers

I'd say for most players because that's how your characters increase in power, through reincarnation.

[Ralatar]

But reincarnation is a one-off process. Disabling it simply means the gamer can;t use their reincarnation token until all issues are fixed

Thought you meant permanently.

[DungeonGamer]

Imagine this.

A magical place where you could store your code, even older versions of it.

Imagine if this place had a way to revert to older code changes.

Imagine if you released a storage revamp that was a complete and utter dumpster fire, that you could go to that magical place, and get that older version of that code and revert to it.

Man, I bet if something like that existed they would git it!

This entire building blah blah example is nonsense. Recall the UNDERLYING OPERATING SYSTEM is constantly being updated. Can you say for certain the 2008 release will work on your current computer build?

[helpfulguy1234]

I challenge that claim. It may be a BIG part of the game for SOME gamers

Your challenge is .........(infraction point coming.....must not say!) . This game revolves around reincarnation.

[helpfulguy1234]

This entire building blah blah example is nonsense. Recall the UNDERLYING OPERATING SYSTEM is constantly being updated. Can you say for certain the 2008 release will work on your current computer build?

No. But it might, for like, EARLY SEPTEMBER. (even august 31st if you want to go WAY WAY BACK!)

[DungeonGamer]

Thought you meant permanently.

Lol no disable it until all issues are resolved, meanwhile everyone else continues playing. Also consider how much money SSG loses because gamers can't buy potions etc during downtime

[flindex]

so roll back to the backup you took just before update that way you only lose an hour and a half.
and if you did not take a backup first shame on you.

pls dont get yourself and the team worked up over ignorance of rude and greedy people..just concentrate on getting us back up and running pls..for all those who are demanding rollbacks shut your mouths and read a book watch a movie whatnot..they dont owe you anything because they had to shut down game...WORLDWIDE BTW..thats serious..im just hoping not too serious..thanks all keep up good work..beta player here been with you since the start and hope this isnt the end...

[Maxummmatt]

DDO is not perfect. The devs are keeping it together with band-aids and bailing wire. After 15 years, the platform is showing its vulnerabilities. Many of the complaints are familiar to someone who has been playing off and on for 13 years. Your complaints are totally valid. But I think most people on this forum, even those complaining the loudest, will agree:
DDO is the Best. Game. Ever. I have not been able to find anything even close that offers the richness, depth, customization, storytelling, and ability to chart your own path.

-Some games have better graphics, but not much story
-Some games have great stories, but you have to follow a single pre-defined path
-Some games have great gameplay, but not much customization

I for one am willing to spend money on DDO to keep it going. I honestly don’t know what other game will have the great story, flexible path, almost infinite customization, and a great, engaged community. So we should definitely keep the DDO stewards accountable, but also support them if we love the game. When they turn off the DDO servers permanently, and that day will come, I will be sad, but maybe the lawn will get mowed. Until then, THANK YOU to the devs for keeping me entertained the 98% of the time the servers are up.

[Loholt-UK]

they dont owe you anything because they had to shut down game...

...which I pay a subscription for. Please tell me again how they don't owe me anything.

[Hexokinase]

pls dont get yourself and the team worked up over ignorance of rude and greedy people..just concentrate on getting us back up and running pls..for all those who are demanding rollbacks shut your mouths and read a book watch a movie whatnot..they dont owe you anything because they had to shut down game...WORLDWIDE BTW..thats serious..im just hoping not too serious..thanks all keep up good work..beta player here been with you since the start and hope this isnt the end...

The HLSL still works. Holy **** inventory problems?

[Eltronin]

How about this. Since your having so many problems with this new banking script.....Trash it, go back to the original and move on. I know, such a grand idea that makes so much sense as the old banking script wasn't broken and people weren't losing so many items. Try fixing the whole list of problems that have been reported instead of creating new ones.

[Kerria]

Turning off TR will not stop the problem of someone getting a level and pulling out an item they can now use. Then they want them to replace the items.

[Ijiwaru]

DDO is not perfect. The devs are keeping it together with band-aids and bailing wire. After 15 years, the platform is showing its vulnerabilities. Many of the complaints are familiar to someone who has been playing off and on for 13 years. Your complaints are totally valid. But I think most people on this forum, even those complaining the loudest, will agree:
DDO is the Best. Game. Ever. I have not been able to find anything even close that offers the richness, depth, customization, storytelling, and ability to chart your own path.

-Some games have better graphics, but not much story
-Some games have great stories, but you have to follow a single pre-defined path
-Some games have great gameplay, but not much customization

I for one am willing to spend money on DDO to keep it going. I honestly don’t know what other game will have the great story, flexible path, almost infinite customization, and a great, engaged community. So we should definitely keep the DDO stewards accountable, but also support them if we love the game. When they turn off the DDO servers permanently, and that day will come, I will be sad, but maybe the lawn will get mowed. Until then, THANK YOU to the devs for keeping me entertained the 98% of the time the servers are up.


I was soooo happy when i found this game. This is truly a wonderful game that still requires imagination of the players.... read my Bio :) in game Thelanis

[Tap4black]

Best be making the freebie of the week a GOOD one after this fiasco!

[helpfulguy1234]

Best be making the freebie of the week a GOOD one after this fiasco!

5 potions of Heroism GUARANTEED.

[helpfulguy1234]

How about this. Since your having so many problems with this new banking script.....Trash it, go back to the original and move on. I know, such a grand idea that makes so much sense as the old banking script wasn't broken and people weren't losing so many items. Try fixing the whole list of problems that have been reported instead of creating new ones.

Exactly. Disaster, it no workee, give us the old one back, fix it, then release it.

Note the order....FIX IT FIRST......THEN release it.

There was so much broken s*** in this update that anybody who wrote the code for it should be ashamed of themselves.

[mikarddo]

...which I pay a subscription for. Please tell me again how they don't owe me anything.

Did you ever read the print you agree to when you log in?

I haven't but even so I can tell you they dont legally owe you anything if the servers go down for some days :)

[Ijiwaru]

I am looking at the positive side of all the negative comments. It says to me that people truly love this game as much as i do too.
Writing code is hard work. I know.
there is a great german term Verschlimbessern. Improvement more or less causes a worsening of the situation. I have been guilty of it at work at least once lol.

[jskinner937]

Did you ever read the print you agree to when you log in?

I haven't but even so I can tell you they dont legally owe you anything if the servers go down for some days :)

This is not true from a legal perspective. Legally speaking, they owe you compensation for a service you pay for no matter what the TLA says. But you have to fight them in court. Many cable companies and cell phone providers have been sued and lost even with a TLA saying that they owe you nothing. You cannot make rules that contradict current federal and state laws. And this is protected by the Consumer Protection Act. Most companies will have a provision in the event of a conflict that arbitration out of a court of law as the resolution, but that is not binding either. You have to have both parties mutually agree to binding arbitration in the event of a conflict, however this is another thing most people do not know and usually agree.

But likely not worth the fight. The easier route is to just let your sub expire and not renew.

[helpfulguy1234]

Did you ever read the print you agree to when you log in?

I haven't but even so I can tell you they dont legally owe you anything if the servers go down for some days :)


I'm not legally required to apologize to my wife and get her some flowers if I f something up, but I still do.
Because it's the right thing to do.

Treat your customers well. A little goodwill goes a long way.

[Broxit]

Did you ever read the print you agree to when you log in?

I haven't but even so I can tell you they dont legally owe you anything if the servers go down for some days :)

Unfortunately true:

TO THE EXTENT PERMITTED BY LAW, THE DAYBREAK GAMES ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. ACCESS TO AND USE OF THE DAYBREAK GAMES ARE AT YOUR SOLE RISK. DAYBREAK DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE DAYBREAK GAMES, INCLUDING ALL STATUTORY AND IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. DAYBREAK MAKES NO WARRANTY WITH RESPECT TO THE QUALITY OR AVAILABILITY OF THE DAYBREAK GAMES, INCLUDING, WITHOUT LIMITATION, THAT ACCESS TO ANY OF THEM WILL BE UNINTERRUPTED, CONTINUOUS, VIRUS-FREE, ERROR FREE, RELIABLE, SECURE AND/OR COMPATIBLE WITH ANY PARTICULAR HARDWARE AND/OR SOFTWARE. DAYBREAK HEREBY DISCLAIMS ANY AND ALL OBLIGATIONS TO FURNISH ANY MAINTENANCE AND/OR SUPPORT SERVICES WITH RESPECT TO THE DAYBREAK GAMES.

[helpfulguy1234]

Before we bring out the rest of the forum lawyers, do we all agree that if Mcdonalds screws up your order, throwing in a free shake is a nice gesture that makes you feel better?

[ghale]

pls dont get yourself and the team worked up over ignorance of rude and greedy people..just concentrate on getting us back up and running pls..for all those who are demanding rollbacks shut your mouths and read a book watch a movie whatnot..they dont owe you anything because they had to shut down game...WORLDWIDE BTW..thats serious..im just hoping not too serious..thanks all keep up good work..beta player here been with you since the start and hope this isnt the end...

Have you ever had any experience with customer service anywhere in your life?

For example if you went to a restaurant and placed an order that should take 15 minutes and they continually come out telling you 15 more minutes until it is 2 hours later. Do they "owe" you anything? No because it was your choice to stay and wait. However would a good manager or customer service offer to comp you a free dessert, drinks, or a discount the next time you come? ABSOLUTELY BECAUSE THEY WANT YOUR BUSINESS BACK.

Your response is completely out of the reality of being in a business that needs customers...There are a huge number of compensations that can be given that cost SSG literally nothing and give a good customer experience. That is what people are asking for.

Get a grip.

[jskinner937]

I am looking at the positive side of all the negative comments. It says to me that people truly love this game as much as i do too.
Writing code is hard work. I know.
there is a great german term Verschlimbessern. Improvement more or less causes a worsening of the situation. I have been guilty of it at work at least once lol.

This has no explanation for why this update was released and all feedback ignored completely. There is zero excuse for the premature, buggy release of u56, other than to meet a deadline.

[ghale]

Did you ever read the print you agree to when you log in?

I haven't but even so I can tell you they dont legally owe you anything if the servers go down for some days :)

They don't "owe" us anything the same way we don't "owe" them subscriptions/ddo point purchases/ etc...

It's called the cost of doing business and keeping your customers happy to STAY in business.

[helpfulguy1234]

Have you ever had any experience with customer service anywhere in your life?

For example if you went to a restaurant and placed an order that should take 15 minutes and they continually come out telling you 15 more minutes until it is 2 hours later. Do they "owe" you anything? No because it was your choice to stay and wait. However would a good manager or customer service offer to comp you a free dessert, drinks, or a discount the next time you come? ABSOLUTELY BECAUSE THEY WANT YOUR BUSINESS BACK.

Your response is completely out of the reality of being in a business that needs customers...There are a huge number of compensations that can be given that cost SSG literally nothing and give a good customer experience. That is what people are asking for.

Get a grip.

THIS. And ONLY THIS.

My first job when I was 16, was at a KFC. And sometimes, people had to wait on some of the Colonel's delicious chicken to fry. So what did I do? Here's a free drink while you wait. Hey, here are some free biscuits and mashed potatoes. So sorry for the inconvenience.

It tells the customer, we value you as a customer. There are many other places you could spend your money, THANK YOU for choosing to spend it here thus enabling my continued employment.

Is customer service really that much of a lost art that people don't understand this?

[Ijiwaru]

THIS. And ONLY THIS.

My first job when I was 16, was at a KFC. And sometimes, people had to wait on some of the Colonel's delicious chicken to fry. So what did I do? Here's a free drink while you wait. Hey, here are some free biscuits and mashed potatoes. So sorry for the inconvenience.

It tells the customer, we value you as a customer. There are many other places you could spend your money, THANK YOU for choosing to spend it here thus enabling my continued employment.

Is customer service really that much of a lost art that people don't understand this?

you would have done better to send them away, their arteries would have been impressed ;)

[helpfulguy1234]

you would have done better to send them away, their arteries would have been impressed ;)

I said I was good at customer service.........I'm not a dietician! :rolleyes:

[Ijiwaru]

I said I was good at customer service.........I'm not a dietician! :rolleyes:

toucheeeee!!!!!! away!

[ItSoSecret]

okay so this was the first time i was playing in a group, did i miss an announcement that the servers were coming down?

[Kerria]

okay so this was the first time i was playing in a group, did i miss an announcement that the servers were coming down?

They did announce it, but it was a short warning time.

[jskinner937]

okay so this was the first time i was playing in a group, did i miss an announcement that the servers were coming down?

Of course they made an announcement. It came 25 secs before the worlds coming down. Plenty of time to finish any quest and get to a safe spot.

[aGarde]

We are currently progressing in our investigation and are working on the best resolution to prevent further Reincarnation Cache item loss and also restore people's items. As soon as we know more we will let you know.

Thank you.

[WilliamBraveheart]

An update on the progress would be nice. Thanks in advance

[ChrisTOTG]

We all - both devs and customers - knew that messing with the TR Cache was dangerous, and I'm absolutely certain that proper care was taken on their side. Every transaction has presumably been recorded in a separate database, or something similar has been done.

This will take time to fix, but I doubt we'll lose anything but a little play time.

Assuming it only costs me a play session or two, I still think that the new TR Cache interface is worth it!

[helpfulguy1234]

We all - both devs and customers - knew that messing with the TR Cache was dangerous, and I'm absolutely certain that proper care was taken on their side. Every transaction has presumably been recorded in a separate database, or something similar has been done.

This will take time to fix, but I doubt we'll lose anything but a little play time.

Assuming it only costs me a play session or two, I still think that the new TR Cache interface is worth it!

Yeah the people on the Titanic were absolutely certain the boat wouldn't sink too.

Here's your cowboy hat, welcome to your first rodeo!

[Lingal]

Best be making the freebie of the week a GOOD one after this fiasco!

I vote for a life time supply of Bigby's pointing fingers --- oh, and some sun flasks.

[DRoark]

Per usual, "The game worlds are coming down. Don't bother running for the quest exit, you're not making it out. We've broken everything remotely attached to U56, including
half of the classes you liked. There's no ETA on actual progress, we're still 5-years behind on fixing some Filigrees. We'll be posting later on, maybe something like "Oops!", but
don't hold your breath. Please, visit the website since you're not playing, and make sure your VIP subscription is active, since we can't rely on performance bonuses anymore."

[helpfulguy1234]

I vote for a life time supply of Bigby's pointing fingers --- oh, and some sun flasks.

You know they'd deliver 1000 of them all different colors, none of them stacking past 10.

[OfElectricMen]

I'm just gonna say this
imagine trying to retrofit a building (snip)

Imagine trying to retrofit that building without taking any of that into account or having a plan to deal with it.


reincarnation isn't a mainstream feature
Please provide the data that proves your assertion (that anecdotally is completely and utterly wrong). You can't though, and it wouldn't matter, because you're completely misunderstanding the issue.

[DRoark]

You know they'd deliver 1000 of them all different colors, none of them stacking past 10.

Then raise the price of more bank space. )

[Stormblade721]

Appears that someone grabbed an rare loot O.o



No please roll it back lol I died at 15 on hardcore last night

[Stormblade721]

can u imagine death penalties today lol..no one i mean no one would reach level 32 lol...


lol those were the days..............

[ivorycoaster]

I want to reiterate the sentiment mentioned earlier in this thread. DDO is the greatest game ever made, for those who prefer such a high level of customization. It has changed over time from something that was not quite that, to what it is now, and the current dev team has been a big part of that. I HIGHLY doubt they don't care that this is happening. So people need to chill with the rudeness, slander etc.

I will say, as a long time subscription player and not a whale but someone who has bought 33 thousand ddo points several times over the course of a few years, that I think some of this content is just getting rushed... Archetypes, major banking system update and major nerfs/changes in the same update is a lot / too much all at once. The archetypes all feel rushed, particularly DA and SF. I have not heard one person speak highly of the DA. Sacred Fist feels unfinished, and due to almost no scaling is never going to be a toon worth investing in. It's a very high floor, low ceiling toon. The sacred fist tree is considerably weaker than KOTC, an already currently weak tree at cap.

All I am saying is, we all love this game tremendously. The anger you see from some is coming from them feeling threatened by the thought of losing their favorite game, losing their favorite playstyle for said game. Nobody expects new content to be released at this speed.. Just my two cents!

[jskinner937]

There is a simple solution to this. Since the bulk of the game works and only certain more obscure features don;t (reincarnation isn't a mainstream feature)...so disable all the features that are problematic and bring the worlds back online

Literally the onyl thing DDO has going for it that makes it unique is reincarnation and true multi-classing. If either of those features were not in the game, 90% of the playerbase would have moved on to more modern and robust MMOs. I know I would. So yes is one of the mainstream features of the game.

[Stormblade721]

lol Every time Cordovan posts an outage, I hear this disembodied voice echoing in the darkness.......................


FLAME ON!



I still never seem to see Johnny Flame..................

[archest]

No please roll it back lol I died at 15 on hardcore last night
anything anyone had farmed since the update went live until it crashed will be lost in a roll back.

how ever fix the issue roll back and then reupdate the update . or roll back and reupdate without that feature in the update leaving the TR problem prior to the update still unresolved.

[HappySmile]

If this has anything, I mean anything at all, to do with one day expanding our Shared Item Bank Account to hold 3,000 to 5,000 items....similar to the Shared Crafting Items Bank Account....then woooo hoooo, take your time, take a week of server downtime, just get'er done.

Putting the champagne on ice now!!

[WilliamBraveheart]

No please roll it back lol I died at 15 on hardcore last night
anything anyone had farmed since the update went live until it crashed will be lost in a roll back.

can't farm much in an hour

[helpfulguy1234]

Literally the onyl thing DDO has going for it that makes it unique is reincarnation and true multi-classing. If either of those features were not in the game, 90% of the playerbase would have moved on to more modern and robust MMOs. I know I would. So yes is one of the mainstream features of the game.

We've established that you can't divide by the number of clues that guy has. It's like a cat got on a keyboard or something. Whole game revolves around TRing.
(not you the guy I quoted, but the guy you quoted)

[ahpook]

Lol no disable it until all issues are resolved, meanwhile everyone else continues playing. Also consider how much money SSG loses because gamers can't buy potions etc during downtime

Except the problem is not Reincarnating now. The issue is having reincarnated in the past and wanting something out of the bank. The only way to do something like what you recommend is to disable all characters with reincarnation caches. With that number of characters disabled they might as well just leave the servers down. Your suggestion is not feasible.

[cmecu]

can u imagine death penalties today lol..no one i mean no one would reach level 32 lol...

Like Everquest? :D YOu lose experience when you die, and need a Cleric with a high % rez to get most of your xp back when they rez you. IM trying to remember was it 95% rez? I had a Cleric with his Epic Weapon click stik to rez people.

Ah the good old days.. nothing like naked runs back to your corpse.. just to die on the way there.. now you got two corpses laying on the ground in different spots.. and losing levels lol.. I actually miss that stuff..made the game interesting.. and the long ass runs from one place to another.

[heimdalh4]

I've been playing this game for a long time (with some extended absences due to RL). When I first started playing this game, TR characters were like "gods". They made it all the way to level 20! In one quest in the demon sands I was in a party with a TR and we were having a difficult time. We all kept dying and some of the party wanted to give up, but I said I won't give up if the TR is still willing to keep trying. We did eventually give up the quest but not until he said that was enough. So when I TR'd my first character I was so excited to have the dragons bordering my character name!.

The reason for this story? I think that TR characters are now the norm and a vital part of that process is building up your gear and having access to it in the TR cache to make your subsequent lives easier. Not everyone does TR... not every character is a TR... but when playing and switching characters, someone may forget that the TR cache is unavailable. A few of my characters have gear that I can never get again (+10% melee/ranged alacrity trinket available at level 5 from the old Cannith crafting system for example) so I would not be happy to lose them.

I would rather they fix the machine than pass out a bunch of bandaids after the fact but continue to use the machine.

[Yamani]

Not currently on an ETA for worlds reopening, but as soon as we know more we will let you know.

This going to be another multi day downtime at this rate?

[Ralatar]

Like Everquest? :D YOu lose experience when you die, and need a Cleric with a high % rez to get most of your xp back when they rez you. IM trying to remember was it 95% rez? I had a Cleric with his Epic Weapon click stik to rez people.

Ah the good old days.. nothing like naked runs back to your corpse.. just to die on the way there.. now you got two corpses laying on the ground in different spots.. and losing levels lol.. I actually miss that stuff..made the game interesting.. and the long ass runs from one place to another.

God, I made so much cash with my chanter giving mana buffs sitting at any major map entrance. I do miss EQ1..

[ItSoSecret]

Like Everquest? :D YOu lose experience when you die, and need a Cleric with a high % rez to get most of your xp back when they rez you. IM trying to remember was it 95% rez? I had a Cleric with his Epic Weapon click stik to rez people.

Ah the good old days.. nothing like naked runs back to your corpse.. just to die on the way there.. now you got two corpses laying on the ground in different spots.. and losing levels lol.. I actually miss that stuff..made the game interesting.. and the long ass runs from one place to another.

now that was the greatest game ever made,
you forgot to mention having to sit on a dock waiting to catch a boat to sail to the zone you died in made it even better

only game i played 72 straight hours

[gymehill]

now that was the greatest game ever made,
you forgot to mention having to sit on a dock waiting to catch a boat to sail to the zone you died in made it even better

only game i played 72 straight hours

https://everquest.allakhazam.com/db/npc.html?id=6605 ??

[rabidfox]

I wonder if the plan is to try to get back up tonight or if it'll be sometime tomorrow (or later) for the worlds to return.

[Handsome_Potato_86]

Not gonna lie, kinda hoping for an update.
Something along the lines of "Hey everyone, we're (glad/sorry) to say we made (no/some/great) progress so far."
Or like, have you maybe found the issue and are now working on it, or...
Just keep us posted. Please? :/

[Cordovan]

We are currently working to reopen the game worlds tonight, and will have more information as soon as we can.

[ghale]

now that was the greatest game ever made,
you forgot to mention having to sit on a dock waiting to catch a boat to sail to the zone you died in made it even better

only game i played 72 straight hours

Surprisingly Everquest is still around and updated where you can play it :D.

[Aryuholy]

https://everquest.allakhazam.com/db/npc.html?id=6605 ??

I think I just had a nervous tic start just thinking about that farm

[Dmitrythewizzy]

We are currently working to reopen the game worlds tonight, and will have more information as soon as we can.



Hehehehe that is pretty funny... come after the person crying for an update you give the same update again... lol.

[ItSoSecret]

Surprisingly Everquest is still around and updated where you can play it :D.

it has been 10 years and 3 computers since i last played... wonder if i can remember my password... nope

[Edwardt]

I remember a time not long ago where problems like this were rare, very rare. So few that the customer service could handle them (not always, but he/she tried to make the best out of it).
The time of The Old Bank System

Well, that's over now. People wanted more. More Space. More good looking design. Options to search.
Welcome to the Age of the New Bank System (Bugs and disappearing items included; please don't rage and destroy other peoples belongings)

From my perspective I have a vast clue why people like search options and agree to the new bank. From a logical perspective it doesn't make any sense to me, because you need to know the name of an item and that you have it somewhere in the bankspace to search for it successfully. You also have to use both hands to type time efficient. I doubt that that method is faster than finding things in the old bank. But that's just me and my tiny splinter of autism.

But here we are. Put the old Bank to rest and embrace the Future. You asked for it.


PS.: The other parts of the update were pretty cool. Good work. :)

[helpfulguy1234]

I remember a time not long ago where problems like this were rare, very rare. So few that the customer service could handle them (not always, but he/she tried to make the best out of it).
The time of The Old Bank System

Well, that's over now. People wanted more. More Space. More good looking design. Options to search.
Welcome to the Age of the New Bank System (Bugs and disappearing items included; please don't rage and destroy other peoples belongings)

From my perspective I have a vast clue why people like search options and agree to the new bank. From a logical perspective it doesn't make any sense to me, because you need to know the name of an item and that you have it somewhere in the bankspace to search for it successfully. You also have to use both hands to type time efficient. I doubt that that method is faster than finding things in the old bank. But that's just me and my tiny splinter of autism.

But here we are. Put the old Bank to rest and embrace the Future. You asked for it.


PS.: The other parts of the update were pretty cool. Good work. :)

Ah the old bank. It all seems so long ago. Man it was nice to not have to move things to tabs again after every update. Those were the days folks.

[pitrovski2]

This time, to forgive you, i demand a couple of Otto's boxes per character

“They say a person needs just three things to be truly happy in this world: someone to love, something to do, and something to hope for; i.e. Otto's boxes;)
Tom Bodett

[superevbully]

SMH same ole **** same ole reasons NOT same ole response ...............FIX IT ,,,,,,,,people are tired of it

[helpfulguy1234]

“They say a person needs just three things to be truly happy in this world: someone to love, something to do, and something to hope for; i.e. Otto's boxes;)
Tom Bodett

Sometimes you read a person's first post and kick yourself for not making that your first post.

[Handsome_Potato_86]

We are currently working to reopen the game worlds tonight, and will have more information as soon as we can.

Tonight. Well...! That's something. Thank you! :)
Hang in there, DEVs. You got this!

[zenman]

Ain't No Rest For The Wicked

Money don't grow on trees

[Handsome_Potato_86]

Wait, hold on... When Cordovan says "Tonight",
what timezone does that refer to?
This website for example says "All times are GMT"
but i reckon they're sitting in... Boston, was it?

[pitrovski2]

Because people who solo just love buddy bonus right?

My buddies are my 2 hirelings, mine and their summoned monsters, and my faithfull Wolfie.
Not sure if this qualifies for a buddy bonus :p

[vryxnr]

I know (hope) the devs are all working hard to get things resolved, and that those who hate Hardcore for taking players away from the softcore servers for a time will oppose this, I'm still going to put this out there for those players who enjoy hardcore but cannot dedicate the time to get all the rewards as fast as others (and perhaps even planned things out with a static group to get their desired rewards over the course of the entire length of the event, where every day matters)... will HCLS6 be extended by at least the same amount of time it's been down due to this issue?

[BiggerTroll]

Best of luck SSG team! Sorry for the trouble. Hope we can get back to injecting the dope soon. It's less fun being the dope...

[DRoark]

Well, let's face it, we're talking about another problem caused by messing with (again) something that wasn't broken. They can't do a single game update
without touching things that have worked for years, so they predictably break stuff. Making Archetypes "out of class" to add a new hamsterwheel level was
nearsighted, nerfing an existing class, race, and a spell to "compensate" for poorly-designed subclasses was a travesty in itself, and they still haven't learned.

The entire bank fiasco is just one more topping on a burnt pizza. It's a clown show, and we're not laughing.

[leesun]

Thank you for working diligently through all of these hours.

[Cordovan]

We are working to reopen the game worlds tonight and we will have more information as soon as possible. Here's where we are currently:

Today's versioning fix for Shadow Blades being stuck in some banks introduced a new bug that affected anyone who tried to remove something from their Reincarnation Cache when they first logged in. This caused two problems:



Some items would seemly disappear. These items are actually still with you but are stuck in "old bank space".
Once items got stuck in "old bank space" you'd get error messaging from that point forward when trying to use your bank in general.


We have a fix incoming that will correct both issues! However, there are two things that will be impacted by this fix; we have had to disable the Shadow Blades fix, and we have had to remove the ability to move items directly from the Reincarnation Cache into the another bank space. For now TR cache items will have to go into your inventory first. We will eventually correct these issues, but for now we are focusing on getting the servers up tonight. We apologize for today's downtime.

[AestorTheKnight]

Thanks for SSGs hard work to get the issues fixed! :)

Hoping to play some DDO later this evening. Cheers!

[hale99]

We are working to reopen the game worlds tonight and we will have more information as soon as possible. Here's where we are currently:

Today's versioning fix for Shadow Blades being stuck in some banks introduced a new bug that affected anyone who tried to remove something from their Reincarnation Cache when they first logged in. This caused two problems:



Some items would seemly disappear. These items are actually still with you but are stuck in "old bank space".
Once items got stuck in "old bank space" you'd get error messaging from that point forward when trying to use your bank in general.


We have a fix incoming that will correct both issues! However, there are two things that will be impacted by this fix; we have had to disable the Shadow Blades fix, and we have had to remove the ability to move items directly from the Reincarnation Cache into the another bank space. For now TR cache items will have to go into your inventory first. We will eventually correct these issues, but for now we are focusing on getting the servers up tonight. We apologize for today's downtime.

Cordo... Does this mean everyone's TR cashe is going to be emptying out when server's go up? Can you be a little more clear please?

[Handsome_Potato_86]

We are working to reopen the game worlds tonight and we will have more information as soon as possible. Here's where we are currently:

Today's versioning fix for Shadow Blades being stuck in some banks introduced a new bug that affected anyone who tried to remove something from their Reincarnation Cache when they first logged in. This caused two problems:



Some items would seemly disappear. These items are actually still with you but are stuck in "old bank space".
Once items got stuck in "old bank space" you'd get error messaging from that point forward when trying to use your bank in general.


We have a fix incoming that will correct both issues! However, there are two things that will be impacted by this fix; we have had to disable the Shadow Blades fix, and we have had to remove the ability to move items directly from the Reincarnation Cache into the another bank space. For now TR cache items will have to go into your inventory first. We will eventually correct these issues, but for now we are focusing on getting the servers up tonight. We apologize for today's downtime.

Wow, thank you for that detailed update, Cordovan :)
It is very reassuring to be in the know, like that!
You are all doing a great job keeping this old girl running! :)

[dadnate1]

Well, let's face it, we're talking about another problem caused by messing with (again) something that wasn't broken. They can't do a single game update
without touching things that have worked for years, so they predictably break stuff. Making Archetypes "out of class" to add a new hamsterwheel level was
nearsighted, nerfing an existing class, race, and a spell to "compensate" for poorly-designed subclasses was a travesty in itself, and they still haven't learned.

The entire bank fiasco is just one more topping on a burnt pizza. It's a clown show, and we're not laughing.

Hey, they continue to try to do fun, new things. And instead of adding a new tree, they tried to compensate people who took the time to run the new subclasses with a PL feat, without penalizing people (removing completionist) for not running them. The banks needed to be overhauled to add more storage, so, despite the bugs, this is a good step in the right direction. It is one day, it sucks, but be patient, call your mom, take a nap, whatever to pass the time. Things are 1000% better than they used to be. I remember updates taking days to a week to release, not a couple of hours, and you would get like one or two a year. SSG is doing great things and breathing life into an old game. Chill out.

[pitrovski2]

DDO is not perfect. The devs are keeping it together with band-aids and bailing wire. After 15 years, the platform is showing its vulnerabilities. Many of the complaints are familiar to someone who has been playing off and on for 13 years. Your complaints are totally valid. But I think most people on this forum, even those complaining the loudest, will agree:
DDO is the Best. Game. Ever. I have not been able to find anything even close that offers the richness, depth, customization, storytelling, and ability to chart your own path.

-Some games have better graphics, but not much story
-Some games have great stories, but you have to follow a single pre-defined path
-Some games have great gameplay, but not much customization

I for one am willing to spend money on DDO to keep it going. I honestly don’t know what other game will have the great story, flexible path, almost infinite customization, and a great, engaged community. So we should definitely keep the DDO stewards accountable, but also support them if we love the game. When they turn off the DDO servers permanently, and that day will come, I will be sad, but maybe the lawn will get mowed. Until then, THANK YOU to the devs for keeping me entertained the 98% of the time the servers are up.


Fully agree. There's no game I have spend even close the amount of time with as this one... Except Civ I-V and Baldur's gate of course :cool:.

[Rexthor007]

Thank you for working diligently through all of these hours.

No gaming till tomorow Computer programmers' need to sleep and over time a bummer so give them time they will fix it just wish it was not during event blah.

[Cordovan]

Cordo... Does this mean everyone's TR cashe is going to be emptying out when server's go up? Can you be a little more clear please?

No, your Reincarnation Cache ("TR Cache") should be unchanged, especially if you hadn't used it. Missing items should return as well. However, you will have to use your Inventory as a middle step if trying to move an item from the Cache to another Bank, and if you had Shadow Blades in your Cache they will return to a broken state, which will cause you to be unable to undergo a True or Iconic reincarnation, since the Shadow Blades are stuck in your Cache.

[Gnominal_Aphasia]

Today's versioning fix for Shadow Blades...

Hello Cordovan,

Would you be so kind to expand on the Update 56.2 Release Notes concerning Shadow Blades?

Notes read "Shadowblades now dissipate when leaving a dungeon, and will also no longer get stuck in your Reincarnation Cache, preventing True Reincarnation. Any players impacted by this issue should now be able to reincarnate after logging into their characters after this game update."

I am trying to understand the reasoning behind "Shadowblades now dissipate when leaving a dungeon" and whether it is a mechanism linked to the solution to the TR issue?

- Shadow Blades are on a timer, so why make them dissipate when leaving a Dungeon? Surely this is work for nothing?
- Does this also imply that Shadow Blades will dissipate when leaving a Wilderness? I am guessing so...
- Will Shadow Blades still be castable in public instances?

I know this isn't really the correct thread to ask this, but there is no thread for Release Notes and with the Worlds down I have nothing better to do!

Thanks!

[skippyoo1]

now we know the problem and a solution is on the way, when will the sales and freebie of the week be updated?

[superevbully]

Well, let's face it, we're talking about another problem caused by messing with (again) something that wasn't broken. They can't do a single game update
without touching things that have worked for years, so they predictably break stuff. Making Archetypes "out of class" to add a new hamsterwheel level was
nearsighted, nerfing an existing class, race, and a spell to "compensate" for poorly-designed subclasses was a travesty in itself, and they still haven't learned.

The entire bank fiasco is just one more topping on a burnt pizza. It's a clown show, and we're not laughing.

This read the whole thread and imo sums it all up best ....only thing is burnt is too kind id say more like burnt beyond any thing ever cooked

[Cordovan]

now we know the problem and a solution is on the way, when will the sales and freebie of the week be updated?

Should be available when the worlds come up, and I'll post them afterwards in the usual places.


Hello Cordovan,

Would you be so kind to expand on the Update 56.2 Release Notes concerning Shadow Blades?

Notes read "Shadowblades now dissipate when leaving a dungeon, and will also no longer get stuck in your Reincarnation Cache, preventing True Reincarnation. Any players impacted by this issue should now be able to reincarnate after logging into their characters after this game update."

I am trying to understand the reasoning behind "Shadowblades now dissipate when leaving a dungeon" and whether it is a mechanism linked to the solution to the TR issue?

- Shadow Blades are on a timer, so why make them dissipate when leaving a Dungeon? Surely this is work for nothing?
- Does this also imply that Shadow Blades will dissipate when leaving a Wilderness? I am guessing so...
- Will Shadow Blades still be castable in public instances?

I know this isn't really the correct thread to ask this, but there is no thread for Release Notes and with the Worlds down I have nothing better to do!

Thanks!

I don't have good answers for these questions, but they are good ones. In general I know the item was unique in the way it was constructed, thus causing the Reincarnation Cache issue to begin with, and the reasoning to dissipate them is to keep this from happening in addition to potentially having this happen again in a future unexpected halo. I would expect to see some of the unique functionality of this item not be available in the future, not because we hate fun but because being the one outlier causing issues means making it less of an outlier is a better long-term solution.

[Gnaglor]

I remember a time not long ago where problems like this were rare, very rare. So few that the customer service could handle them (not always, but he/she tried to make the best out of it).
The time of The Old Bank System

Well, that's over now. People wanted more. More Space. More good looking design. Options to search.
Welcome to the Age of the New Bank System (Bugs and disappearing items included; please don't rage and destroy other peoples belongings)

From my perspective I have a vast clue why people like search options and agree to the new bank. From a logical perspective it doesn't make any sense to me, because you need to know the name of an item and that you have it somewhere in the bankspace to search for it successfully. You also have to use both hands to type time efficient. I doubt that that method is faster than finding things in the old bank. But that's just me and my tiny splinter of autism.

But here we are. Put the old Bank to rest and embrace the Future. You asked for it.


PS.: The other parts of the update were pretty cool. Good work. :)

Searching your bank(s) by item level is the bees knees and only takes one hand. It's easy enough to use one hand to type a few letters if searching by name, or you know, take your hand off the mouse for a few seconds.

[jedispy]

Hehehehe that is pretty funny... come after the person crying for an update you give the same update again... lol.

You have to read between the lines. Translation is " we still do not know what caused the issue. Please be patient an maybe we can get the game back on line before the weekend"

[Valhanna]

Anyone seeing this?

[krimsonrane]

We are working to reopen the game worlds tonight and we will have more information as soon as possible. Here's where we are currently:

Today's versioning fix for Shadow Blades being stuck in some banks introduced a new bug that affected anyone who tried to remove something from their Reincarnation Cache when they first logged in. This caused two problems:



Some items would seemly disappear. These items are actually still with you but are stuck in "old bank space".
Once items got stuck in "old bank space" you'd get error messaging from that point forward when trying to use your bank in general.


We have a fix incoming that will correct both issues! However, there are two things that will be impacted by this fix; we have had to disable the Shadow Blades fix, and we have had to remove the ability to move items directly from the Reincarnation Cache into the another bank space. For now TR cache items will have to go into your inventory first. We will eventually correct these issues, but for now we are focusing on getting the servers up tonight. We apologize for today's downtime.


Really glad there is no roll back.

[Arkat]

Anyone seeing this?

No. Check your timezone setting in your forum account settings.

[Stonn]

I hope they figure out what's going on with their system today and hope they haven't been hacked like some other game companies have.

[Gnominal_Aphasia]

I would expect to see some of the unique functionality of this item not be available in the future, not because we hate fun but because being the one outlier causing issues means making it less of an outlier is a better long-term solution.

Interesting, thanks for the reply. A possible solution would be this...

Feydark Illusionist / Illusionary Weapons:

- no change to existing "Imbue with Shadow" required is my assumption
- One Spell to CREATE two Shadow Blades (Short Swords); these are permanent items, are BtC, whose stats are based upon the character's level at the time of casting (same stats as current Shadow Blades; don't mind if you buff them for later Epics/Legendary levels?!). If you wanted to make them special [elegant solution?], the casted Shadow Blades could have slightly different properties and each have a designated NAME; this way you could also make them EXCLUSIVE (but only by level).

EDIT an advantage to being able to cast permanent Shadow Blades would be to make them Sentient at level 20+. Of course, to make it workable/acceptable, and to compensate for the filigree costs for multiple weapons, it would probably be necessary to also make them unique by adding Dust on one of the blades and another debuffer on the other at later levels. I can always hope!

[Memnir]

Measure twice, cut once.

[cadaverash]

Guess I'll go on steam and play that dating simulator, Saiko no Sutoka, until DDO is fixed...

[Bunker]

Before we bring out the rest of the forum lawyers, do we all agree that if Mcdonalds screws up your order, throwing in a free shake is a nice gesture that makes you feel better?

Isn't that salt on the wound? I thought all shake machines were always broke.

[ItSoSecret]

Isn't that salt on the wound? I thought all shake machines were always broke.

seriously i want to know where his McDonald's is, all of ours give you a small fry coupon... that is salt on the wound...

[DRoark]

Measure twice, cut once.

Unfortunately, that one cut is usually with players after every poorly planned update and nerf-session. (

[skippyoo1]

seriously i want to know where his McDonald's is, all of ours give you a small fry coupon... that is salt on the wound...

I want to know too... none of the ones near me ever have a working shake machine

[Valhanna]

Should be available when the worlds come up, and I'll post them afterwards in the usual places.



I don't have good answers for these questions, but they are good ones. In general I know the item was unique in the way it was constructed, thus causing the Reincarnation Cache issue to begin with, and the reasoning to dissipate them is to keep this from happening in addition to potentially having this happen again in a future unexpected halo. I would expect to see some of the unique functionality of this item not be available in the future, not because we hate fun but because being the one outlier causing issues means making it less of an outlier is a better long-term solution.

Seems that you were trying to fix a bug for people holding shadow blade's at the time of reincarnation that affected their ability to TR because they couldn't be slotted into the TR catch and by applying "shadow" to the fix deleted everything else. It is cool having these in common areas but unnecessary if going to cause all kind of issues in the end.

[Josielynn]

I vote that the devs go to bed and work on it in the morning. As much as we all want to play, a day/night or two off won't kill you.

[Pinewrap]

Does this mean a patch regression or a rebuild? This lets me know how long I will be waiting to log in as the crowd will potentially cause the authentication server to cause delays and the game servers to have sparatic lag spikes. I need to travel so it only tells me when I should attempt log in later.


We are working to reopen the game worlds tonight and we will have more information as soon as possible. Here's where we are currently:

Today's versioning fix for Shadow Blades being stuck in some banks introduced a new bug that affected anyone who tried to remove something from their Reincarnation Cache when they first logged in. This caused two problems:



Some items would seemly disappear. These items are actually still with you but are stuck in "old bank space".
Once items got stuck in "old bank space" you'd get error messaging from that point forward when trying to use your bank in general.


We have a fix incoming that will correct both issues! However, there are two things that will be impacted by this fix; we have had to disable the Shadow Blades fix, and we have had to remove the ability to move items directly from the Reincarnation Cache into the another bank space. For now TR cache items will have to go into your inventory first. We will eventually correct these issues, but for now we are focusing on getting the servers up tonight. We apologize for today's downtime.

[Michaelaz2]

If only there was a way to test things before they actually went live .........

[Rathdranalon]

Mistakes happen and all you can do at the end of the day is try to fix them as quickly as possible. Though the best part of this is watching as streamers come to forums looking for content after spending time playing a Trombone game.

With a bit of luck you guys will have it figured out sooner rather than later and come up with a fair and reasonable solution that will make everyone happy, good luck with the fix and remember, devs and coders need to sleep as well!

[Skillless]

They owe us a good service, but last time I checked life happens. At least they put in the effort to fix it.

I am not opposed to updated raiders boxes though. Can't remember why we got them last time, but they were nice as an unexpected "gift".

[Mand_OLin]

Measure twice, cut once.

Orrrrrr...

Eyeball it and then keep cutting until it kind of, almost, sort of fits. Then cram it in using a hammer and customer satisfaction be damned!

We want one - but get the other.

[Mand_OLin]

They owe us a good service, but last time I checked life happens. At least they put in the effort to fix it.

I am not opposed to updated raiders boxes though. Can't remember why we got them last time, but they were nice as an unexpected "gift".

If it takes them 90-120 minutes to install the update, why not spend another 90-120 minutes to roll it back and then work on a (relatively) functional and (somewhat) bug-free updated update while the customer can continue utilizing the service they are paying for?

[skippyoo1]

If it takes them 90-120 minutes to install the update, why not spend another 90-120 minutes to roll it back and then work on a (relatively) functional and (somewhat) bug-free updated update while the customer can continue utilizing the service they are paying for?

us old timers are still waiting on the fix for the kobold wall bug which has been there from the start

and maybe an actual hireling update that makes them if not improved to represent character updates, at least not so dumb that they stand in traps

[comfy_]

I'm sure I love the game as much as the rest of you, and a few hours or a day of unplanned outage isn't the end of the world. Hardly a drop in the bucket when you consider the thousands of hours each of us has likely put in. All things come to those who wait.

[hale99]

No, your Reincarnation Cache ("TR Cache") should be unchanged, especially if you hadn't used it. Missing items should return as well. However, you will have to use your Inventory as a middle step if trying to move an item from the Cache to another Bank, and if you had Shadow Blades in your Cache they will return to a broken state, which will cause you to be unable to undergo a True or Iconic reincarnation, since the Shadow Blades are stuck in your Cache.

Awesome thank you for the response!!

[superevbully]

I swear people like this guy keep ****ing up the game. **** strimtom and his community. What a grasshole https://cdn.betterttv.net/emote/631a81d68d546373770700ce/3x


https://clips.twitch.tv/ShortAveragePorcupinePanicBasket-ccmQtG9fwTZhh8VL

Its the idiots like him with his crappy builds that cause these stupid choices made by devs ................begs the question o forget it im so ****ed off atm

[XavierGluteusMaximus]

Ok it is now 21:05 hours (that is 9:05 pm) CDT September 22nd 2022, is there a remote time frame when the game will be available again?

[badm0f0]

Mistakes happen and all you can do at the end of the day is try to fix them as quickly as possible. Though the best part of this is watching as streamers come to forums looking for content after spending time playing a Trombone game.

With a bit of luck you guys will have it figured out sooner rather than later and come up with a fair and reasonable solution that will make everyone happy, good luck with the fix and remember, devs and coders need to sleep as well!

sleep is for the capped ;)

[jfgddo]

Ok it is now 21:05 hours (that is 9:05 pm) CDT September 22nd 2022 is there a remote time frame when the game will be available again

I second this!!!

[ItSoSecret]

us old timers are still waiting on the fix for the kobold wall bug which has been there from the start

and maybe an actual hireling update that makes them if not improved to represent character updates, at least not so dumb that they stand in traps

or just standing there as a mob attacks them (while in aggressive mode)

[JUJAMAKILL]

We are working to reopen the game worlds tonight and we will have more information as soon as possible. Here's where we are currently:

Today's versioning fix for Shadow Blades being stuck in some banks introduced a new bug that affected anyone who tried to remove something from their Reincarnation Cache when they first logged in. This caused two problems:



Some items would seemly disappear. These items are actually still with you but are stuck in "old bank space".
Once items got stuck in "old bank space" you'd get error messaging from that point forward when trying to use your bank in general.


We have a fix incoming that will correct both issues! However, there are two things that will be impacted by this fix; we have had to disable the Shadow Blades fix, and we have had to remove the ability to move items directly from the Reincarnation Cache into the another bank space. For now TR cache items will have to go into your inventory first. We will eventually correct these issues, but for now we are focusing on getting the servers up tonight. We apologize for today's downtime.

Hey Cordo,
Could this problem have anything to do with recent issues I have had happen repeatedly (yet sporadically) for the last week or so? Not that I am using Shadowblades, but I am now wondering if it may have something to do with any items that had previously been removed (although not immediately before the problem occurs) from my cache and held in my inventory. It has happened on multiple characters, 3 of which have tr'd in the last week or so. I had waited a few weeks after Update 56 before tr'ing, just to be on the safe side after they announced issues with the bank and tr cache.

Lately I have been getting a random notification at the top of my screen stating that an (invalid?) item has been removed from my inventory with a 'page' like icon next to it? It generally conincides with a serious of 30second long lag spikes where i will become stuck in place for 2-3secs then take a step, freeze again, and repeat for the duration. Once the spike is cleared I am likely to get the notification. To be clear, this isn't involving any quests specific items. ie it's not like I have picked up the Oath of Droam from Von1 and recalled causing this to happen once outside the quest.

I can't recall off the top of my head what it exactly states as it only flashes up for a second or so and I am generally too busy trying to survive the resulting combat catching up. However I have had it appear just walking through the marketplace and city zones, and it doesn't seem to correlate with having looted any items from a chest prior to it happening.

TBH I haven't noticed anything actually going missing, or at least nothing of value that I otherwise would have noticed, but it freaks me out. Also this lag seems different to normal/regular lag, as I can't even toggle on/off mouse look mode and gain my cursour to tab out of game (in windowed mode).

If it continues to happen once the world is back up I will attempt to screen shot it, but it comes and goes rather quickly.

[Sweyn]

"Responsibility is a unique concept... You may share it with others, but your portion is not diminished. You may delegate it, but it is still with you... If responsibility is rightfully yours, no evasion, or ignorance or passing the blame can shift the burden to someone else. Unless you can point your finger at the man who is responsible when something goes wrong, then you have never had anyone really responsible."
-Hyman G. Rickover

Who was responsible for this update / patch? What did they do to ensure it was performed properly? Why didn't they verify features of the patch worked as intended? What is SSG doing to ensure they learn from this event in order to prevent re-occurrence? The devs need to have some personal accountability for their own actions / inaction; else, these same types of problems will continue to persist. By personal accountability I don't mean anything public, I don't mean apologies, I don't mean compensation for players... what I mean is that they need to sit down together, have a serious conversation on where/how they failed, develop the "why behind the problem", and have a brutally honest conversation on what they are going to do to get better.

[DRoark]

We're still waiting for the Purity Filigree to be fixed for Mummy Rot, and THAT's been on the list for 5 years.

We don't have any faith in them actually fixing anything and then leaving it ALONE for more than one cycle.

[Valhanna]

Hey Cordo,
Could this problem have anything to do with recent issues I have had happen repeatedly (yet sporadically) for the last week or so? Not that I am using Shadowblades, but I am now wondering if it may have something to do with any items that had previously been removed (although not immediately before the problem occurs) from my cache and held in my inventory. It has happened on multiple characters, 3 of which have tr'd in the last week or so. I had waited a few weeks after Update 56 before tr'ing, just to be on the safe side after they announced issues with the bank and tr cache.

Lately I have been getting a random notification at the top of my screen stating that an (invalid?) item has been removed from my inventory with a 'page' like icon next to it? It generally conincides with a serious of 30second long lag spikes where i will become stuck in place for 2-3secs then take a step, freeze again, and repeat for the duration. Once the spike is cleared I am likely to get the notification. To be clear, this isn't involving any quests specific items. ie it's not like I have picked up the Oath of Droam from Von1 and recalled causing this to happen once outside the quest.

I can't recall off the top of my head what it exactly states as it only flashes up for a second or so and I am generally too busy trying to survive the resulting combat catching up. However I have had it appear just walking through the marketplace and city zones, and it doesn't seem to correlate with having looted any items from a chest prior to it happening.

TBH I haven't noticed anything actually going missing, or at least nothing of value that I otherwise would have noticed, but it freaks me out. Also this lag seems different to normal/regular lag, as I can't even toggle on/off mouse look mode and gain my cursour to tab out of game (in windowed mode).

If it continues to happen once the world is back up I will attempt to screen shot it, but it comes and goes rather quickly.

I think that invalid inventory was for the treasure elixirs they were giving for free when buying ddo points for a little while. Started happening right after that ended.

[capluke]

Any update on when game worlds will re-open?

[Drinkfist]

We are working to reopen the game worlds tonight and we will have more information as soon as possible. Here's where we are currently:

Today's versioning fix for Shadow Blades being stuck in some banks introduced a new bug that affected anyone who tried to remove something from their Reincarnation Cache when they first logged in. This caused two problems:


Count on DnD players to mess with the rules of forbidden objects. This reeks of putting a bag of holding inside a bag of holding. Someone thought that they could conjure bound to character swords at level 32 and then bank them so they could reincarnate and withdraw the swords at level 1 and use them due to not having a level requirement. Instead of what would normally happen in DnD where the DM would say "No" instead the server just blew the hell up.

[folkari]

I'm ok with a free otto's box or the biggest exp potion. As the weekly bonus it only gives bonus to those of us who actually log in routinely, and I could really use either :)

As for this update having a big problem, I think most of us need to chill out and take a breath. Sure, I finally had a good night to play and I was looking forward to leveling from 29 to 32 tonight but I can live without that even though I am VIP. This isn't a huge dev team and you know they test things as best they can but they aren't an AAA mmorpg (who is now a days). They aren't making any money when no one can play so give them a break.

Sorry, enough brown-nosing. Back to netflix till servers are up or sleepy time.

[skippyoo1]

the devs play too, so the downtime sucks even worse for them because they have to fix the game instead of playing

[Aylindor]

Well, let's face it, we're talking about another problem caused by messing with (again) something that wasn't broken. They can't do a single game update
without touching things that have worked for years, so they predictably break stuff. Making Archetypes "out of class" to add a new hamsterwheel level was
nearsighted, nerfing an existing class, race, and a spell to "compensate" for poorly-designed subclasses was a travesty in itself, and they still haven't learned.

The entire bank fiasco is just one more topping on a burnt pizza. It's a clown show, and we're not laughing.

If only you could take a step back and realize how insufferable you are.

You're complaining that a game from 2006 is working to provide new and exciting content. You're not representative of the community and I hope that the good folks at Standing Stone never listen to the vocal minority like yourself. I've never been bothered to make a forum account, only to lurk, read, and play the game. The sheer entitled and unappreciative energy of this post prompted me to actually make a response denouncing every facet of your post. I've spent plenty of money on this game- In fact I had just dropped another $60 two nights ago.

I can't play for one day as they work to fix content I'm not even using and that's fine.

All a post like this would serve to do is encourage the devs to never touch anything again.

Please refrain from referring to the rest of the community in your usage of 'we' because not everyone agrees with your childish tantrum.

[Diarden1]

If only you could take a step back and realize how insufferable you are.

You're complaining that a game from 2006 is working to provide new and exciting content. You're not representative of the community and I hope that the good folks at Standing Stone never listen to the vocal minority like yourself. I've never been bothered to make a forum account, only to lurk, read, and play the game. The sheer entitled and unappreciative energy of this post prompted me to actually make a response denouncing every facet of your post. I've spent plenty of money on this game- In fact I had just dropped another $60 two nights ago.

I can't play for one day as they work to fix content I'm not even using and that's fine.

All a post like this would serve to do is encourage the devs to never touch anything again.

Please refrain from referring to the rest of the community in your usage of 'we' because not everyone agrees with your childish tantrum.

Well said. This post was well worth creating an account. Bravo.

[Ereshkigal]

Hey Cordo,
Could this problem have anything to do with recent issues I have had happen repeatedly (yet sporadically) for the last week or so? Not that I am using Shadowblades, but I am now wondering if it may have something to do with any items that had previously been removed (although not immediately before the problem occurs) from my cache and held in my inventory. It has happened on multiple characters, 3 of which have tr'd in the last week or so. I had waited a few weeks after Update 56 before tr'ing, just to be on the safe side after they announced issues with the bank and tr cache.

Lately I have been getting a random notification at the top of my screen stating that an (invalid?) item has been removed from my inventory with a 'page' like icon next to it? It generally conincides with a serious of 30second long lag spikes where i will become stuck in place for 2-3secs then take a step, freeze again, and repeat for the duration. Once the spike is cleared I am likely to get the notification. To be clear, this isn't involving any quests specific items. ie it's not like I have picked up the Oath of Droam from Von1 and recalled causing this to happen once outside the quest.

I can't recall off the top of my head what it exactly states as it only flashes up for a second or so and I am generally too busy trying to survive the resulting combat catching up. However I have had it appear just walking through the marketplace and city zones, and it doesn't seem to correlate with having looted any items from a chest prior to it happening.

TBH I haven't noticed anything actually going missing, or at least nothing of value that I otherwise would have noticed, but it freaks me out. Also this lag seems different to normal/regular lag, as I can't even toggle on/off mouse look mode and gain my cursour to tab out of game (in windowed mode).

If it continues to happen once the world is back up I will attempt to screen shot it, but it comes and goes rather quickly.


I've also had this "invalid item removed from inventory" notification. It's what I read when I mouseover a yellow/gold "bag" icon shows up in the second row at the top ( below the buff bar ) It's the same bag icon that shows up when you're carrying too much stuff for your strength ( like after being enfeebled ) - but am not actually encumbered, and, of course, mousing over it just indicates that that the invalid item had been removed. It doesn't go away when I log out of that character and back in, but it does go away when I close down DDO completely and re-log-in to DDO.

It didn't actually affect anything that I noticed, other that existing there at the top left of the screen, but it does beg the question about what Item was removed and why it was invald - or if an item was removed at all.

[StormKnight]

Been seeing a lot of bugs lately, like a gold seal hireling going into the ether from the characters bank space to my inventory and the laser in sacred bounty not working, so the doors never opened to reach the end.

[slarden]

I am really glad it's hardcore season I am so terrified to use the new bank features, tr cache or to tr on live.

[Nite_Prowler]

us old timers are still waiting on the fix for the kobold wall bug which has been there from the start

and maybe an actual hireling update that makes them if not improved to represent character updates, at least not so dumb that they stand in traps

1000% agree with ya on this Skippy

There were SO MANY other things that could have been fixed rather than releasing this last buggy update.

I've canceled my VIP sub and won't be renewing it until SSG gets their s**t together ...

[Ereshkigal]

If only you could take a step back and realize how insufferable you are.

You're complaining that a game from 2006 is working to provide new and exciting content. You're not representative of the community and I hope that the good folks at Standing Stone never listen to the vocal minority like yourself. I've never been bothered to make a forum account, only to lurk, read, and play the game. The sheer entitled and unappreciative energy of this post prompted me to actually make a response denouncing every facet of your post. I've spent plenty of money on this game- In fact I had just dropped another $60 two nights ago.

I can't play for one day as they work to fix content I'm not even using and that's fine.

All a post like this would serve to do is encourage the devs to never touch anything again.

Please refrain from referring to the rest of the community in your usage of 'we' because not everyone agrees with your childish tantrum.

"A game from 2006" is working to provide new content so they can continue generating revenue and attempt to remain a source of said revenue in the future - not as a favor to you, me, or anyone else.

The only meaningful way to express 'gratitude' for the game still existing and being updated is by spending some real cash on the game. Looking at a pasture full of cow poo and trying to call it a field of roses isn't gratifying for the folks who crapped in the field, nor the folks who are now passing through and smelling it. It just makes you look ridiculous.

Comments like the one you're upset about show devs there are people out there that are very emotionally invested in their product. Period. (Hint: that's a good thing)

I seriously doubt they are upset by that kind of post, nor do I feel like they would want or need to you be their defense-warrior-person.

But, as this is the intarwebs, by all means, carry on if you wish.

[atralyx]

Its the idiots like him with his crappy builds that cause these stupid choices made by devs ................begs the question o forget it im so ****ed off atm

Sooooo Agreed, it's like him and that sort are the only ones they will hear, what's worse...he's a dev yes man.

[DRoark]

If only you could take a step back...


I was hoping they'd step back, stop pushing content without proper testing, and just fix years of known issues. Guess that's two people that aren't walking backwards.

Grats for crawling out of the basement to say HI, though.

[dethdukk]

If only you could take a step back and realize how insufferable you are.

You're complaining that a game from 2006 is working to provide new and exciting content. You're not representative of the community and I hope that the good folks at Standing Stone never listen to the vocal minority like yourself. I've never been bothered to make a forum account, only to lurk, read, and play the game. The sheer entitled and unappreciative energy of this post prompted me to actually make a response denouncing every facet of your post. I've spent plenty of money on this game- In fact I had just dropped another $60 two nights ago.

I can't play for one day as they work to fix content I'm not even using and that's fine.

All a post like this would serve to do is encourage the devs to never touch anything again.

Please refrain from referring to the rest of the community in your usage of 'we' because not everyone agrees with your childish tantrum.

Bravo! I was reading through the posts in here and wanted to post something myself, but this covers a lot of what I was thinking.

Devs, I've greatly enjoyed DDO lately. The last few expansion packs have been fun, the game feels decently balanced compared to some times in the past, and every time I see patch notes they're changes that I believe are both good and show that the team has knowledge about what needs to be fixed in the game.

I love that you've introduced 3 new "classes" without increasing the required number of past lives to get Completionist, and they still provide unique benefits to doing the past lives if someone wants to. And they're completely free!

The bank changes are a very welcome, and extremely helpful change. I've gone through a full life since they were released now, and it's so much faster and easier to find and grab the items I want from my TR cache, it's a huge quality of life change. I realize that this change didn't need to happen. It could have been left the way it was forever without real consequence, and changing the way the bank works was likely a huge undertaking that won't generate cash like another adventure pack or more payed content would. So I appreciate that you all are putting the time into working on and improving these sorts of systems, as a lot of game companies would ignore this sort of thing in favor of making more content.

In my opinion, this patch has a lot of the best changes that the game has had recently. I fully understand that making these sorts of changes to the core game mechanics (banking) is a complicated thing, especially on a game as old as DDO, and that there's going to be some bugs and hiccups along the way.

Thanks for continuing to maintain and improve upon on a game that I have enjoyed spending my time on for 13+ years!

[KoobTheProud]

I've also had this "invalid item removed from inventory" notification. It's what I read when I mouseover a yellow/gold "bag" icon shows up in the second row at the top ( below the buff bar ) It's the same bag icon that shows up when you're carrying too much stuff for your strength ( like after being enfeebled ) - but am not actually encumbered, and, of course, mousing over it just indicates that that the invalid item had been removed. It doesn't go away when I log out of that character and back in, but it does go away when I close down DDO completely and re-log-in to DDO.

It didn't actually affect anything that I noticed, other that existing there at the top left of the screen, but it does beg the question about what Item was removed and why it was invald - or if an item was removed at all.

I've had it too. The Axe of Droam definitely caused it but I have seen it other times as well since the 56 update. Did not see it before that.

[KoobTheProud]

I am really glad it's hardcore season I am so terrified to use the new bank features, tr cache or to tr on live.

I started a no TR new main on another server and outfitted them after the bugs in the initial 56 patch. I figure I will incorporate my previous main/alt back into game play when everything has settled down.

[Aylindor]

I was hoping they'd step back, stop pushing content without proper testing, and just fix years of known issues. Guess that's two people that aren't walking backwards.

Grats for crawling out of the basement to say HI, though.

I am sure you believe that was quite clever, but it really just serves to prove the point and the content of your character and mindset.

You've saved me the need to further pick apart your position by devaluing your own arguments.

[Gnominal_Aphasia]

I've had it too. The Axe of Droam definitely caused it but I have seen it other times as well since the 56 update. Did not see it before that.

The guild I'm in on the HC server chatted about this the other day; it was happening to us all.

[Ereshkigal]

Count on DnD players to mess with the rules of forbidden objects. This reeks of putting a bag of holding inside a bag of holding. Someone thought that they could conjure bound to character swords at level 32 and then bank them so they could reincarnate and withdraw the swords at level 1 and use them due to not having a level requirement. Instead of what would normally happen in DnD where the DM would say "No" instead the server just blew the hell up.

Personally, I don't think the length of time that Lamannia is open for testing is long enough. I'm sure some folks are just fine with it, but I feel like if the time periods were longer, more people would test and give feedback on more things...

[superevbully]

If only you could take a step back and realize how insufferable you are.

You're complaining that a game from 2006 is working to provide new and exciting content. You're not representative of the community and I hope that the good folks at Standing Stone never listen to the vocal minority like yourself. I've never been bothered to make a forum account, only to lurk, read, and play the game. The sheer entitled and unappreciative energy of this post prompted me to actually make a response denouncing every facet of your post. I've spent plenty of money on this game- In fact I had just dropped another $60 two nights ago.

I can't play for one day as they work to fix content I'm not even using and that's fine.

All a post like this would serve to do is encourage the devs to never touch anything again.

Please refrain from referring to the rest of the community in your usage of 'we' because not everyone agrees with your childish tantrum.

Sniff ,,,,man wash yer socks they stink

[Aylindor]

"A game from 2006" is working to provide new content so they can continue generating revenue and attempt to remain a source of said revenue in the future - not as a favor to you, me, or anyone else.


While I can understand this point of view I'm speaking as someone who is very invested in this via passion and finance. I speak as a satisfied customer that understands that issues happen and is able to recognize customer service.

Mistakes happen and the devs manage their time well enough.

[rainey1999]

I do love this game and I understand it is old. I have spent lots of money on this game. With all the lag and now this I am thinking highly of of stopping all financial support and moving to a different mmo. I have never tr a character. This issue has nothing to do with me but I spent all this money and can't play? That is just wrong. They clearly said the gear is still there so why leave the entire game down until they can fix it.

[LokiFrost20882]

I am sure you believe that was quite clever, but it really just serves to prove the point and the content of your character and mindset.

You've saved me the need to further pick apart your position by devaluing your own arguments.
Kudos.

[ItSoSecret]

it is programming 101

1. write code for update.
2. check for errors in code.
3. apply update to isolated test server.
4. identify errors and fix.
5. release stable update to public (paid) servers.

there is no way this was done if one of the main "fixes" in the update was not fixed and caused additional problems.

this is definitely a management failure.

[jskinner937]

While I can understand this point of view I'm speaking as someone who is very invested in this via passion and finance. I speak as a satisfied customer that understands that issues happen and is able to recognize customer service.

Mistakes happen and the devs manage their time well enough.

What a sock account this is.

Are you serious? Customer Service? Have you ever tried opening a ticket in-game? You know there are people going on 6 years with open tickets right?

Who are you even trying to fool here?

[WilliamBraveheart]

Well looks like no uptime tonight

[skippyoo1]

it is programming 101

1. write code for update.
2. check for errors in code.
3. apply update to isolated test server.
4. identify errors and fix.
5. release stable update to public (paid) servers.

there is no way this was done if one of the main "fixes" in the update was not fixed and caused additional problems.

this is definitely a management failure.

the problem with any plan for a product or service is the people using it
players tend to think of ways to do things (exploits or game breakers) that even the best testers don't think of
also, every update to every program I've ever used has been followed by "fixes"

I wish the people that think they can do better would apply to SSG and prove it

[Halciet]

Well looks like no uptime tonight

Jam tomorrow, Jam yesterday...

[Cordovan]

We apologize for the delay, we are still working on things.

[thegreatcthulhu]

I was going to log into play just now but was bummed and disappointed to see that the game worlds were down. :( I know I've spoken my mind about the broken patching as of late, but at this point all I can say is, sorry you guys have to deal with the ramifications of the code base being so rough to refactor. Makes me wonder how nasty old QT, mile long CPP files and all what else you're dealing with would take to clean up.

I hope after this is over, we could at least get some communication from someone above Cordovan acknowledging the issues and, sigh, if the higher ups and/or Day Break allows it, a litttttle bit of compensation. I will never say no to free DDO points. Think about it at least. Good luck getting the game back up soon, and get some sleep when you can.

[superevbully]

What a sock account this is.

Are you serious? Customer Service? Have you ever tried opening a ticket in-game? You know there are people going on 6 years with open tickets right?

Who are you even trying to fool here?

lol lots of this going on tonight

[DRoark]

I'll be the "bad guy". I have the hat.

Fact is many things that come out have required more thought, and players are effectively the testers. Have they have added useful things to the game over a few years? Of course they have.
Does that alter we're subject to changes that don't make any sense? Not in the slightest. The Healer/Aasimar changes seemed overkill, changing Ranged BAB is always questionable (though
we know about the Overspeed issue), making Archetypes out-of-class was a wonky plan, an exclusion tree would have done the same thing with less issues and avoided the extra TR/PL wheel.
Sonic just needed an internal CD in the new Core, since the procs were a concern. You don't have to fix things with a Maul every time, use a rock hammer.

Everyone has their own thoughts, and if we somehow offend a random cupcake, it's going to happen with a hundred people talking about game problems.

-----------------------------------------------

As for the cellar-dwellers, well... get some sleep, then take a morning walk. Your legs are whiter than your socks. We'll see you tomorrow at some point. )

[Mindos]

https://i.imgur.com/gmllZhy.gif

[Mornyngstar]

We apologize for the delay, we are still working on things.

I hope you let them sleep in if they get this fixed tonight. As for me time to get some sleep.

[DRoark]

https://i.imgur.com/gmllZhy.gif

The Big Lebowski? That's been awhile. )

[Magikh]

it is programming 101

1. write code for update.
2. check for errors in code.
3. apply update to isolated test server.
4. identify errors and fix.
5. release stable update to public (paid) servers.

there is no way this was done if one of the main "fixes" in the update was not fixed and caused additional problems.

this is definitely a management failure.

As someone who actually does coding, let me explain the error in your logic:

1. plan update.
2. analyze plan and attempt to fix any logic problems with the throughline.
3. write code
4. run check for errors in code, and correct.
5. repeat steps 3 and 4 until all apparent errors are fixed.
6. apply update on test server (which is often lower traffic than a normal server)
7. correct any visible bugs, and retest.
8. repeat steps 3 and 4 until all apparent errors are fixed.
9. maintain update on test server for an extended duration to confirm stability.
10. publish update on live server.
11. detect errors in coding on live servers brought about by
a) older coding hiding in the live version
b) conflicts between the dozens of databases and programs running every aspect of the game
c) exploits, either older ones, existing ones not yet patched, or new ones discovered by players.
d) unforeseen interference from Chthuloid demons we have failed to make the appropriate sacrifices to.
12: attempt a coding patch to correct the issue, keeping in mind the dozens of databases and programs running every aspect of the game that can be affected by said patch

because MMO gaming coding is a form of digital ecosystem, and upsetting the current ecosystem, even when it's beneficial, still causes an imbalance and needs work to stabilize it.

Thank you for a crash course in Programming 101.

Now push the little round button on your computer with the symbol that looks like a circle with a letter l on top.

[DRoark]

unforeseen interference from Chthuloid demons we have failed to make the appropriate sacrifices to

That may explain why the IT department here has an Orphan and Puppy room. They got really quiet when we asked about that. )

[naughtybody]

We have brought down the game worlds while we investigate an issue with items going missing from Reincarnation Caches. We will have more information as soon as we can.

Not sure why people complain; just hop into LOTRO for the day. Problem solved.

[ItSoSecret]

As someone who actually does coding, let me explain the error in your logic:

1. plan update.
2. analyze plan and attempt to fix any logic problems with the throughline.
3. write code
4. run check for errors in code, and correct.
5. repeat steps 3 and 4 until all apparent errors are fixed.
6. apply update on test server (which is often lower traffic than a normal server)
7. correct any visible bugs, and retest.
8. repeat steps 3 and 4 until all apparent errors are fixed.
9. maintain update on test server for an extended duration to confirm stability.
10. publish update on live server.
11. detect errors in coding on live servers brought about by
a) older coding hiding in the live version
b) conflicts between the dozens of databases and programs running every aspect of the game
c) exploits, either older ones, existing ones not yet patched, or new ones discovered by players.
d) unforeseen interference from Chthuloid demons we have failed to make the appropriate sacrifices to.
12: attempt a coding patch to correct the issue, keeping in mind the dozens of databases and programs running every aspect of the game that can be affected by said patch

because MMO gaming coding is a form of digital ecosystem, and upsetting the current ecosystem, even when it's beneficial, still causes an imbalance and needs work to stabilize it.

Thank you for a crash course in Programming 101.

Now push the little round button on your computer with the symbol that looks like a circle with a letter l on top.


your extended version of what i said just further proves my point... thank you

[mistress_minx]

We apologize for the delay, we are still working on things.

Thank you for the update (disheartening as it is).

Someone on the facebook post asked if there could be a short "we're still here" message, "progress" update, and time estimate, commented on both that post, and this one, every hour (2 hrs max), if possible, and I'd like to request the same, please.

If we've learned anything from the crashes in 2019, 2016, 2013, etc, it should be that the majority of people start getting antsy and impatient because they are in the dark, not knowing when they can play again, or they keep getting told, "Soon. A cpl hours" over and over again every 3 hours.

We know these things take time, and trial & error, but consider us all your 3-6 year old children that are in the backseat of your car on a long road-trip. "Are we there yet ? I have to pee ! How much longer ?". That's how we feel, lol :)

The simple gesture of taking 2-5 mins (you prolly type faster than I do, so you'd prolly only need 2 mins, lol) every 90-120 mins to comment on both posts a reassurance, and honest guesstimate of when we should re-check, would keep almost all of us calm and happy.

Realistically, at some point tonight you should have reasonably known that our hopes and dreams of playing were not going to happen.

Instead of us all waiting around, and checking the game every 20 mins for many many hours, someone from your end could have commented to say, "Going to work on the fix thru the night. Just go to bed / work everyone, because it will most likely be tomorrow in the late morning before we have things fixed".

I hope it all gets sorted out, and that your cat and family don't make you sleep on your porch for missing dinner and bedtime story reading :)

Stay away from the coffee so your mind stays calm and focused. Partake of Ginseng, Guarana, Rhodiola, or Ginkgo. Burn some incense, use scented candles / wax, and essential oils. Keep calm with classical music or opera. Throw some crystals and herbs into a medicine bag, and hang it around your neck. Keep mellow with some Grateful Dead and Bob Dylan. Pin up some religious Icons and a Cross, and listen to Byzantine chants or Great Vespers on Youtube. Whatever works for y'all.

Good luck, and thank you for not giving up, throwing the game's ummm 'computer stuff' out the window, or posting a 'Ddo is forever finished ... we quit' message <3

[Dark_Helmet]

Fact is many things that come out have required more thought, and players are effectively the testers. Have they have added useful things to the game over a few years? Of course they have.

Everyone has their own thoughts, and if we somehow offend a random cupcake, it's going to happen with a hundred people talking about game problems.



They are too busy trying to prevent cheating (in an instanced game), banning people who are not, and then denying it. But, we can't talk specifics, so I just get even less time to play.... and they get less income as downtime means no one buying in the DDO Store.

Everyone I know has now quit (again), so congrats, back to Roblox for the kids.

[NemesisAlien]

Thank you for the update (disheartening as it is).

Someone on the facebook post asked if there could be a short "we're still here" message, "progress" update, and time estimate, commented on both that post, and this one, every hour (2 hrs max), if possible, and I'd like to request the same, please.

If we've learned anything from the crashes in 2019, 2016, 2013, etc, it should be that the majority of people start getting antsy and impatient because they are in the dark, not knowing when they can play again, or they keep getting told, "Soon. A cpl hours" over and over again every 3 hours.

We know these things take time, and trial & error, but consider us all your 3-6 year old children that are in the backseat of your car on a long road-trip. "Are we there yet ? I have to pee ! How much longer ?". That's how we feel, lol :)

The simple gesture of taking 2-5 mins (you prolly type faster than I do, so you'd prolly only need 2 mins, lol) every 90-120 mins to comment on both posts a reassurance, and honest guesstimate of when we should re-check, would keep almost all of us calm and happy.

Realistically, at some point tonight you should have reasonably known that our hopes and dreams of playing were not going to happen.

Instead of us all waiting around, and checking the game every 20 mins for many many hours, someone from your end could have commented to say, "Going to work on the fix thru the night. Just go to bed / work everyone, because it will most likely be tomorrow in the late morning before we have things fixed".

I hope it all gets sorted out, and that your cat and family don't make you sleep on your porch for missing dinner and bedtime story reading :)

Stay away from the coffee so your mind stays calm and focused. Partake of Ginseng, Guarana, Rhodiola, or Ginkgo. Burn some incense, use scented candles / wax, and essential oils. Keep calm with classical music or opera. Throw some crystals and herbs into a medicine bag, and hang it around your neck. Keep mellow with some Grateful Dead and Bob Dylan. Pin up some religious Icons and a Cross, and listen to Byzantine chants or Great Vespers on Youtube. Whatever works for y'all.

Good luck, and thank you for not giving up, throwing the game's ummm 'computer stuff' out the window, or posting a 'Ddo is forever finished ... we quit' message <3

They probably went home for the day already.

[Yvonne_Blacksword]

I just want to say waaaaaaaaah!

[superevbully]

They probably went home for the day already.

i see u are a popular fella getting all that run on ssg discord channel ........hats off to u well done rep incoming

[BiggerTroll]

I am sad. See you in game soon internet peoples, hopefully.

[Magikh]

If that's what you took away from that, you clearly didn't understand the point.

It is virtually impossible to predict every possible permutation of error that can and will occur in programming, especially when you're dealing with dozens of interacting programs.
It's like trying to organize a family gathering that will make everyone happy, everyone arrive on time, everyone dressed appropriately, everyone get along with everyone else, everyone approve of the menu, have the weather be to everyone's liking, and so on.

It can't be done. You can plan till your eyes bleed and an act of god can still come along and mess it up.

So we do the best we can to plan for the problems we can foresee. And then fix the problems we couldn't foresee when they show up.

You, sir, are playing at being an armchair game programmer. And it's easy to whine about how easy it is to do when you're not the one doing it

Can they fix this? Yes. they're trying their best. If they're working through the night to get the game back up, then they're doing it.
Would it be nice to get regular updates as to where they stand? Yes. Communication is the key to alleviating the stress and anxiety of not knowing.

So accept that these types of problems arise in every game when every update is done.

I can't think of a single MMO that posted an update that didn't have a few bugs they discovered after it went live.

[MichelOue]

14.8 gig of perfectly coherent programming :)

Don't kill yourselves at work A and B alcohol is cancerous toxic, so refrain any amount.

My experience was the bank teller amenity in cargo hold did not allow enough information: inventory+potion sub folder shared bank, open TR cash, and when wanted to see my buffs, selected character and the game client crashed.

[Stimulus]

They ignore feedback and rush updates. Now they have a mess to clean up.

Hard to feel sorry for them ngl

[Slanesh21]

It's September 23rd 8am and DDO is still down. Any update from SSG? Or did I miss a new "Worlds Unavailable: Friday, September 23rd" thread?

[Cordovan]

We apologize for the downtime. We are continuing to work on reopening the game worlds, and we will have more information later this morning.

[Tinabula]

No, your Reincarnation Cache ("TR Cache") should be unchanged, especially if you hadn't used it. Missing items should return as well. However, you will have to use your Inventory as a middle step if trying to move an item from the Cache to another Bank, and if you had Shadow Blades in your Cache they will return to a broken state, which will cause you to be unable to undergo a True or Iconic reincarnation, since the Shadow Blades are stuck in your Cache.

Thank you for all your hard work. Bugs are annoying but despite what people say I am so very glad you created the new bank system. I used to spend lots of time between levels gathering up my items for the next level...somehow I would miss one. Searching by level reduced my time at the bank so I could get on questing much faster. I love the innovation and I am loving seeing new designs and outfits as well. Keep them coming! I still want some formal female wear.

Tinabula

[Amarillis]

It is virtually impossible to predict every possible permutation of error that can and will occur in programming, especially when you're dealing with dozens of interacting programs.
It's like trying to organize a family gathering that will make everyone happy, everyone arrive on time, everyone dressed appropriately, everyone get along with everyone else, everyone approve of the menu, have the weather be to everyone's liking, and so on.

of course it is possible to do that. The problem is not the difficulty, it is more the time frame you have to search for all the errors. For these changes they would need weeks of testing. If we get nearly every week some bugfixes there are bound to be some mistakes in them too.


I can't think of a single MMO that posted an update that didn't have a few bugs they discovered after it went live.
that is so true!

so while we are a lot of master programmers here who of course could do everything better *irony off* please let them just work on the issue at hand and take some heat off. We will survive a day without the game.

[thegreatcthulhu]

of course it is possible to do that. The problem is not the difficulty, it is more the time frame you have to search for all the errors. For these changes they would need weeks of testing. If we get nearly every week some bugfixes there are bound to be some mistakes in them too.


that is so true!

so while we are a lot of master programmers here who of course could do everything better *irony off* please let them just work on the issue at hand and take some heat off. We will survive a day without the game.


And to be frank and be a bit humble, being a dev myself, I do NOT want to see the DDO code or work on it. Game dev is notorious for rushed code, gargantuan files, crunch times and stress. They're also working with some really nasty old server client stuff that I suspect would make a lot of neophite web devs run away screaming in terror. Maybe I'm wrong on that one, but from just perusing the files and having seen the source of a certain other title.... Yeah, let the guys who actually get paid to work on this deal with this stuff.

[badm0f0]

mm doesnt sound good when it was ,The servers will be up tonight ,then later tonight, now its the next day ,,hope its not going to be a repeat of the past

[ItSoSecret]

And to be frank and be a bit humble, being a dev myself, I do NOT want to see the DDO code or work on it. Game dev is notorious for rushed code, gargantuan files, crunch times and stress. They're also working with some really nasty old server client stuff that I suspect would make a lot of neophite web devs run away screaming in terror. Maybe I'm wrong on that one, but from just perusing the files and having seen the source of a certain other title.... Yeah, let the guys who actually get paid to work on this deal with this stuff.

i may not know coding as the only programming class i have had was an intro to Basic in 1989. What i do know is customer service, 40 years since my first job as a paper boy at 12 years old. These online businesses do not have that face to face customer service anymore, they do not go on site and have to look at the frustration of the customer. This is the only way we can let the company know our feelings and frustrations. This is the only way we can tell the upper echelon that they are not up to the standards they set forth. It may seem aggressive but again, it is replacing the face to face aspect. They do not have a 300 pound person yelling obscenities in their face like that McDonald's worker, who is making $12/hr, but he is paying for a service too.

every person who has posted has been honest about their displeasure and for the most part they have been civil even when attacked by others.

[ItSoSecret]

14.8 gig of perfectly coherent programming :)

Don't kill yourselves at work A and B alcohol is cancerous toxic, so refrain any amount.

My experience was the bank teller amenity in cargo hold did not allow enough information: inventory+potion sub folder shared bank, open TR cash, and when wanted to see my buffs, selected character and the game client crashed.



I was surrounded by kobolds and then horn for the fey hound just sounded and i could not move. Thought i had gotten stuck then glimpsed at my server status and saw it was red... Thought to myself s**t disconnected (yes my isp does that). looked at my internet then scratched my head in confusion, never saw a world shutting down message.
however since the server shut down i should not be dead right? <hopeful>

[KraftLorance]

I HIGHLY doubt they don't care that this is happening. So people need to chill with the rudeness, slander etc.

"It is not. I resent that. Slander is spoken. In print, it's libel." But, my single bad joke aside


and maybe an actual hireling update that makes them if not improved to represent character updates, at least not so dumb that they stand in traps

Full stop, I've always wondered why the FF 12 system isn't used. Give us "If;then" statements that we can customize. Like "If: Party_Leader_Health ? 50%, then: Cast Cure_Moderate_Wounds" or "If: Party_Any_Health = 0%, then: Cast Reresection" or "If: Enemy = UnThreatened, then: Generate_Hate" or what have you.

I think letting players customize how their hireling acts to better suit their playstyle would 1) would at least cut down on the noticeability of hireling malarkey, and 2) reduce the amount of work actually needed to improve the Hireling AI. But this aside aside


Well, let's face it, we're talking about another problem caused by messing with (again) something that wasn't broken. They can't do a single game update
without touching things that have worked for years, so they predictably break stuff. Making Archetypes "out of class" to add a new hamsterwheel level was
nearsighted, nerfing an existing class, race, and a spell to "compensate" for poorly-designed subclasses was a travesty in itself, and they still haven't learned.

The entire bank fiasco is just one more topping on a burnt pizza. It's a clown show, and we're not laughing.

1) Universal enhancement trees have to be balanced around the fact that anyone can use them. They also have to be designed with every other class/race/iconic/universal enhancement tree combination and interaction in mind. Meaning building a new universal enhancement tree requires an exponentially larger amount of work compared to the last- it also means each new universal tree increases the work needed to change/re-balance any other tree.

This makes Universal enhancement trees a poor vector for consistently providing players with additional character customization.

2) Class specific enhancement trees are physically incapable of interacting with some elements of character customization, such as changing your feats, or giving you a system (like ki) and make it scale off a different stat, or change prerequisites, or any of many other things.

This makes Class specific enhancement trees a poor vector for consistently providing players with additional character customization.

3) D&D has a lot of base classes. And it has even MORE prestige classes. So there is a lot of stuff that could be turned into a DDO class. Except, a lot of that content is too shallow, too samey, to incompatible with DDO, or would require too many resources to develop the needed systems.

If they wanted to make Dread Necromancer (my second favorite class), the playerbase is just going to say "You just made a slightly different, more niche Sorcerer" followed by "Why do I have to pay $12 bucks for this?" and "They're just adding to the hamsterweel grind"

Outside of a very small number of outliers (like psionics and the Binder class), there aren't many D&D classes that are suitable for DDO, and most of those will require an amount of resources that make them a poor vector for consistently providing players with additional character customization.

So, what's the point of all that?
Archetypes are not nearsighted. They open up an immense amount of design space that is modular, allowing them to be as creative, niche, and experimental as the devs want without forcing any player to interact with that content.

You're angry. I get that. It's understandable, something you love is changing. You're having a normal human reaction. Heck, SSG has been pretty bad at transparency over the years, so I totally get not trusting them.

But as others have told you far more eloquently, you need to take a step back. Everything you said is objectively wrong.

1)Archetypes are not nearsighted, they're an amazingly creative solution to allowing SSG to continue providing players with more ways to meaningfully customize characters.

2) The banking system was not working or sustainable- players are constantly clamoring for two things. Item storage, and less lag. The old banking system was a proportion of the lag issue, and needed to be overhauled to meet the two largest requests from the playerbase (and more over, more item storage needs to be implemented before they can try to remove the TR Cache, something that needs to be done to remove a large source of negative player experience.)

3) The nerfs were not because "to "compensate" for poorly-designed subclasses".

Now, if you want to direct that anger in a useful direction, demand that money be made available to hire a QA staff. Direct those demands at SSG's parent companies, investors, and possibly Severlin if there's a dragon's horde available in the budget that he's not allocated (which I doubt.)

And this part is to everyone.

The Devs don't hate DDO. The Devs aren't trying to ruin DDO. The Devs, actually, heckin love DDO. It's their livelihood. And they love making DDO the best it can be so it can bring others joy. You know how I know? Because they're living human beings with basic human empathy.

The Devs, the artists, Cordovan, Tolero, the animators and sound designer, ect... they're being paid a fraction of the value their work generates. Most of that value goes to line the pocket of Investors and Parent company shareholders. Just some food for thought that most GamerBros™ need to hear until they internalize and accept it.

(Except for you, Brenda. The Devs are out to get you. They're watching your account ready to nerf every build you try.)

[PNP]

The Devs don't hate DDO. The Devs aren't trying to ruin DDO. The Devs, actually, heckin love DDO. It's their livelihood. And they love making DDO the best it can be so it can bring others joy. You know how I know? Because they're living human beings with basic human empathy.

The Devs, the artists, Cordovan, Tolero, the animators and sound designer, ect... they're being paid a fraction of the value their work generates. Most of that value goes to line the pocket of Investors and Parent company shareholders. Just some food for thought that most GamerBros™ need to hear until they internalize and accept it.

I agree, that is the reason i am not participating in any lynching but you have to admit that this is, as you put it, THEIR JOB. You take the good and the bad. If things don't work, is it the player's or the devs fault? Because if you are going to argue the players are at fault, we will have an issue.

In my business I sometimes have to take responsibility of things I have 0 control over. Things that are completely outside of the scope of my company. It bites. But I will try to find a solution, even pay for it even though it is not even my company's responsibility so the client is happy.

[Xgya]

And to be frank and be a bit humble, being a dev myself, I do NOT want to see the DDO code or work on it.

I'm a programmer, and while I'd shudder at working on that formless mass of spaghetti, I'd still like to have a peek at it.

I want to know where Lyn get such creative ideas as "This is DDO, there's probably 7 kinds of Evil damage."

I've learned a lot about how DDO works in the background over the years, and I'm always amazed to see or understand something new.

[Loholt-UK]

The Reincarnation Cache has caused problems for players for years, wasting untold hours of game time just emptying the damned thing. Now it seems it's also causing problems for the Devs so, simple(r) solution, get rid of it.

This would require the Coin Lords and House K favor rewards be replaced with something else.

It would also require everybody's inventory space and bank space be increasing by 40 each and a requirement that you can only begin the TR process when naked.
All items would remain where they were so no need for any code at all.

Players would benefit by no longer having to waste hours of gametime with bank management prior to a TR and Devs would benefit by being able to go home at night after their shift ends. Seems like a win-win.

Edit: Forgot about House K.

[mistress_minx]

i may not know coding as the only programming class i have had was an intro to Basic in 1989.

Here's a song perfectly fit for you, the Devs, and any other person who kept typing endless letters and numbers of code into computers, even after hours spent inputting jibber-jabber into the DOS of their Commodore-64, just to find the game won't run because you probably mistyped 1 number wrong from the 50 pages you had to copy, so now you have to either retype it all, or compare the code from DOS to the book you used, just to find the mistake and fix it :)

This song was written in 1979, after the "home-computers" started showing up all over more regularly, and workplaces began counting on them instead of typewrites, etc

https://www.youtube.com/watch?v=iOzI0KXxTqU

[PNP]

The Reincarnation Cache has caused problems for players for years, wasting untold hours of game time just emptying the damned thing. Now it seems it's also causing problems for the Devs so, simple(r) solution, get rid of it.

This would require the Coin Lords favor rewards be replaced with something else (IDK, 2% haggle and swim/5hp or something)
It would also require everybody's inventory space be increasing by 40 and a requirement that you can only begin the TR process when naked.
All items would remain where they were so no need for any code at all.

Players would benefit by no longer having to waste hours of gametime with bank management prior to a TR and Devs would benefit by being able to go home at night after their shift ends. Seems like a win-win.

I like it and i hate it. I like it because it is simple and clean. I hate i because then i will spend even more time moving BTA items to mules.... Still, I would prefer that solution if it means no more TR headaches.

[DenissIron]

The Reincarnation Cache has caused problems for players for years, wasting untold hours of game time just emptying the damned thing. Now it seems it's also causing problems for the Devs so, simple(r) solution, get rid of it.

This would require the Coin Lords and House K favor rewards be replaced with something else.

It would also require everybody's inventory space and bank space be increasing by 40 each and a requirement that you can only begin the TR process when naked.
All items would remain where they were so no need for any code at all.

Players would benefit by no longer having to waste hours of gametime with bank management prior to a TR and Devs would benefit by being able to go home at night after their shift ends. Seems like a win-win.

Edit: Forgot about House K.
+1
You (devs) can add some new type of bank service - like "bank cell". You pay 1000 pp for the bank cell per month. Do you need more (yes, you need a lot more), you pay 1000pp * number of cells you need and put all your items there. You reincarnate NAKED, but after that you come to the bank and get back all your staff. If you dont have so many space (and you dont have do many just after the reincarnation), you can pay another 10000pp * number of cells you cant free.
Ok, you don't have pp? No problem, the bank manager sells them in AH for PP or even Shards. But you still have a little time to buy them back. And these items now unbound till you buy them.

[badm0f0]

Its been like 3 hours since a update anychance of letting the community know if we going to be playing this weekend or next weekend

[ForumQua]

Wow, we really having two days downtime because shadowblade spell didn't meet the original design specification.....
I remember when Wayfinder lost over a month of gameplay because they forgot to backup the databases,
nice to see things don't improve here.

[SierraSilverfox]

well, it's a good thing i have other games to play while DDO is down for days. Skyrim might be old and i might occasionally evoke too much power and temporarily erase myself from the timeline, but at least my most recent time stamp is only a few minutes behind me... SSG should think about extending Hardcore by a week or two, because time limited stuff like that getting royally screwed up and down the backside as a result of constant downtime due to U56 and it's subsequent multitude of issues basically erases half the fun of the game in itself. some people don't have infinite time to just burn 48 hours with no sleep, no food and no bio breaks just to make up for the 48 hours of downtime. that's the least they can do, and while other people are asking for a bunch of free otto boxes and such, i'd just be happy with +2 weeks of HC extension.

[Nartil]

Did someone get the sack ? Ho ho ho.

[Handsome_Potato_86]

Again. It's just really sad for me to see all the hatred towards DDO and SSG in this thread.
Come on, everyone. Please! :( They are just people. And the game is kinda old.
I always try to imagine me as one of the developers reading comments like
"Omg can't they do anything right?" or "You guys are a joke!" - You know...
It would feel quite disheartening :(

I am sure they are trying their best, and are working very hard right now!
I feel like, we should be rooting for them instead. I love DDO and i appreciate
SSG taking up the torch and trying to keep the game up and running!

Now, i really don't know anything about coding, so i won't talk about
anything like that here, saying what they should or shouldn't do (or have done).

Just... Hang in there, everyone :( I am sure it's gonna be soon.

[Nartil]

Again. It's just really sad for me to see all the hatred towards DDO and SSG in this thread.
Come on, everyone. Please! :( They are just people. And the game is kinda old.
I always try to imagine me as one of the developers reading comments like
"Omg can't they do anything right?" or "You guys are a joke!" - You know...
It would feel quite disheartening :(

I am sure they are trying their best, and are working very hard right now!
I feel like, we should be rooting for them instead. I love DDO and i appreciate
SSG taking up the torch and trying to keep the game up and running!

Now, i really don't know anything about coding, so i won't talk about
anything like that here, saying what they should or shouldn't do (or have done).

Just... Hang in there, everyone :( I am sure it's gonna be soon.


Yes your right Always look on the Bright side of life.

[NemesisAlien]

Again. It's just really sad for me to see all the hatred towards DDO and SSG in this thread.
Come on, everyone. Please! :( They are just people. And the game is kinda old.
I always try to imagine me as one of the developers reading comments like
"Omg can't they do anything right?" or "You guys are a joke!" - You know...
It would feel quite disheartening :(

I am sure they are trying their best, and are working very hard right now!
I feel like, we should be rooting for them instead. I love DDO and i appreciate
SSG taking up the torch and trying to keep the game up and running!

Now, i really don't know anything about coding, so i won't talk about
anything like that here, saying what they should or shouldn't do (or have done).

Just... Hang in there, everyone :( I am sure it's gonna be soon.

Actually its the koblods fault, they keep malingering, now the devs are in a world of turd because of them.
Because koblods forgot to move the shadowblades.

[ForumQua]

Dear SSG, please would you hire two new team members:

1. Release manager

So we have a proper patch process that includes quick rollback to pre-patch, so you can fix these issues on your own time not on customers time.

2. Business manager

I mean Products. Pricing, Promotion, and Customer Service, because the track record is one of SSG acting like it doesn't want or need any money, and does not have any actual paying customers or any kind or obligation to them.

Thankyou.

[PaddyMaxson]

Again. It's just really sad for me to see all the hatred towards DDO and SSG in this thread.
Come on, everyone. Please! :( They are just people.

Without wanting to be horrible to the devs - the players who pay them are just people too. I think in situations like this we'd all be a lot happier if updates came out slower rather than the game being down for extended periods.

Appreciate it's just a game but it's something a lot of us do in our downtime and a lot of us also have limited downtime, so finishing a hard day at work and sitting down to play a chill game but the servers are down thanks to another rushed update is a bit of a ****ter.

Though all the peo ple going absolutely **** and threatening to sue are maybe not dealing with that upset well!

[Azmodious]

This is going to be unpopular, but I can't help it....

The players who are flaming SSG for the travesty that has become of updating this game is DESERVED! Seriously, when is the last time we remember an update going off without a hitch (hotfix, extended downtime)? Well, don't rack your brains too much because it's been quite a while.

This game uses old engines, old coding, and bad planning. I agree that changing the TR system from having a TR cache at all would be a great option, but how long would we be down then? I am afraid of ANY change that SSG has to offer because I KNOW it will cause bugs, more lag and likely extra downtime. I have seen this game change existing features that work fine, and afterwards it's worse than it was before they messed with it (i.e. bank tabs). How can we foster an environment for new players, when every time an update is introduced, it causes more problems - that then require more updates - which then requires more downtime?

Players want continuity and reliability over "new gadgets". Fix the lag before making a new class. Make existing systems WORK instead of being a hassle (TR cache, crafting). I know it's unpopular to critisize these days, but SSG needs to know that players like myself who have been here since the beginning, are what is keeping this game alive. LISTEN to us and let's make this game that we all love and pay for a worthwhile and rewarding place to play again.

Oh, and as always....THANKS DDO.....