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View Full Version : Downtime Notice: Wednesday, May 11th 9:00 AM - 1:00 PM Eastern (-4 GMT)


Cordovan
05-10-2022, 04:19 PM
UPDATE: The game worlds have reopened.

The DDO game worlds will be unavailable on Wednesday, May 11th from 9:00 AM - 1:00 PM Eastern (-4 GMT) to release Update 54.0.2. Find the release notes on DDO.com (https://www.ddo.com/update-notes/ddo-update-54-0-2-release-notes).
GoldyGopher
05-10-2022, 05:05 PM
Does this Patch include a fix for those individuals who were affected when they lost the one time bonus items from their purchase of Isle of Dread??
Cordovan
05-10-2022, 05:06 PM
Does this Patch include a fix for those individuals who were affected when they lost the one time bonus items from their purchase of Isle of Dread??

We are working on resolving this issue and will have more information as soon as possible.
GoldyGopher
05-10-2022, 05:34 PM
We are working on resolving this issue and will have more information as soon as possible.

I would suggest adding a comment to the release notes to addressing this.
Cordovan
05-11-2022, 11:05 AM
The game worlds have reopened.
Cordovan
05-11-2022, 11:08 AM
Players who were impacted by our rollback on April 27th and were in need of re-delivery of Otto's Boxes can now re-claim the boxes through the NPC in the Harbor for Isle of Dread. There is no need to submit a ticket, just re-claim your item.
GJC
05-12-2022, 11:01 AM
Players who were impacted by our rollback on April 27th and were in need of re-delivery of Otto's Boxes can now re-claim the boxes through the NPC in the Harbor for Isle of Dread. There is no need to submit a ticket, just re-claim your item.

Cordovan,
Thank you for the update.

If you could do me a favor, and inform the Support Team Manager that the issue is not resolved until those that have entered a ticket get a proper response. (eg - update the ticket)
The support team is a black hole - there is no 2-way communication. Users enter a ticket, and there is no response from the support team.
We had no information that the problem was acknowledged and that the developers were researching a solution. For all we knew, nothing was being done.
I will continue posting negative feedback every opportunity until communication between the support team and users is improved.