Downtime Notice: Thursday, April 28th 11:00 AM - 3:00 PM Eastern (-4 GMT)

[Cordovan]

UPDATE: An issue came up overnight as we were working toward release, and we need to postpone the patch. We will have more information as soon as we can.

The DDO worlds will be unavailable on Thursday, April 28th from 11:00 AM - 3:00 PM Eastern (-4 GMT) to release Update 54.0.1. The release notes will be published on Thursday.

[Tolero]

Update on this: The timing is likely to instead be 11am eastern - 3pm eastern. I'll have Cordovan fix the forum post here later.

[CymTyr]

Update on this: The timing is likely to instead be 11am eastern - 3pm eastern. I'll have Cordovan fix the forum post here later.

Thanks for all the hard work. I know a lot of us are agro with the server issues, but the fact the game is still successfully running is testament to the love y'all have for it (and by extension, us). Thanks again.

[philoe]

I still find it amazing you launch a product with so many errors..not just one e, but every single time..how it it possible that you folks can't launch a somewhat finished product? Please just give us a few good excuses or a look
At your rationale ...by the way, it's Thur now and no release notes

[tankhealer]

I still find it amazing you launch a product with so many errors..not just one e, but every single time..how it it possible that you folks can't launch a somewhat finished product? Please just give us a few good excuses or a look
At your rationale ...by the way, it's Thur now and no release notes

Also, why have downtime yesterday just to add your pre-sale to the marketplace (which is buggy as all get out for those trying to buy it) and then have another downtime the next day for an update. How hard is it to combine the 2 downtimes into 1 for the week?!?! I mean geez what was the thinking on this one?!?!

[Baahb3]

I still find it amazing you launch a product with so many errors..not just one e, but every single time..how it it possible that you folks can't launch a somewhat finished product? Please just give us a few good excuses or a look
At your rationale ...by the way, it's Thur now and no release notes

What scares me more is that with each patch/release/typo change, some completely unrelated bug sprouts from the ground. Like the In The Flesh bug someone reported already or ghost touch not getting applied from Eldritch Knight. Two completely unrelated things to what was in the patch got broken.

This has been a very disturbing trend of late. One of these patches is going to release the wrong gremlin and the whole house of cards is going to come crashing down.

[Lynnabel]

What scares me more is that with each patch/release/typo change, some completely unrelated bug sprouts from the ground. Like the In The Flesh bug someone reported already or ghost touch not getting applied from Eldritch Knight. Two completely unrelated things to what was in the patch got broken.

This has been a very disturbing trend of late. One of these patches is going to release the wrong gremlin and the whole house of cards is going to come crashing down.

The EK stuff is because we redid how EK counts its dice and where the on-hit effect is sourced from in order to fix a longstanding bug where certain dice sources weren't counted correctly. One of the shifts involved moving the logic from your weapon to you, the player (which also makes weapon swapping juuuust a little bit faster, yay!) but that also meant that the weapon buff part that gave your weapon ghost touch ended up on you, the player, where it doesn't work because you're not actually a weapon in most cases! Thankfully, super easy bug to fix, I just had to make the base on-hit stuff on you also grant Ghost Touch (and delete the scripting that stuck a weapon buff to you) but this bug was not out of left field in the slightest. I could have caught this one, and for that I feel bad, but it was far from random.

[lordwyrd]

What scares me more is that with each patch/release/typo change, some completely unrelated bug sprouts from the ground. Like the In The Flesh bug someone reported already or ghost touch not getting applied from Eldritch Knight. Two completely unrelated things to what was in the patch got broken.

This has been a very disturbing trend of late. One of these patches is going to release the wrong gremlin and the whole house of cards is going to come crashing down.

The biggest issue is that the game engine is ancient, and patches after 15 years just adds more stuff to break. What they need to do is recreate the game using new programmingtechnology, replicate the missions and update and then go live and let people re-create their characters on the new game. If i ever win big with the lottery I will fund this, becuae it will be incredibly expensive.

I wonder if it is feasable to do a SSG to do a kickstarter to see what sort of funds are available from the D&D crowd?

[goldgolem]

Any update on fixing the payment system issues?

[Aelonwy]

The EK stuff is because we redid how EK counts its dice and where the on-hit effect is sourced from in order to fix a longstanding bug where certain dice sources weren't counted correctly. One of the shifts involved moving the logic from your weapon to you, the player (which also makes weapon swapping juuuust a little bit faster, yay!) but that also meant that the weapon buff part that gave your weapon ghost touch ended up on you, the player, where it doesn't work because you're not actually a weapon in most cases! Thankfully, super easy bug to fix, I just had to make the base on-hit stuff on you also grant Ghost Touch (and delete the scripting that stuck a weapon buff to you) but this bug was not out of left field in the slightest. I could have caught this one, and for that I feel bad, but it was far from random.

Strange your response actually makes me feel a tad more confident in the game because you make these sorts of changes all the time. Like nearly every patch or update there are QoL fixes. So how many potentially player facing bugs never reach players? because your usually very thorough when making these changes in the first place.

[Dalnarac]

1) New Iconic not giving dex bonus to quarterstaff damage. On mouse over of the weapon, it shows dex bonus to hit but strength for damage. Yes, I selected the enhancement.
2) I mirrored Trailblazer's Outfit and the result was an ugly grey robe. This same issue happens with the Deep Gnome iconic outfit and the cosmetic result is the same ugly grey robe. I have reported the deep gnome issue multiple times but has not been fixed or responded to. Please fix this or give me my mirror back.
3) In the character sheet and examine, Trailblazer is showing up as Tabaxi and not stating the iconic anywhere I can find.

[Cordovan]

An issue came up overnight as we were working toward release, and we need to postpone the patch. We will have more information as soon as we can.

[Arctigis]

The EK stuff is because we redid how EK counts its dice and where the on-hit effect is sourced from in order to fix a longstanding bug where certain dice sources weren't counted correctly. One of the shifts involved moving the logic from your weapon to you, the player (which also makes weapon swapping juuuust a little bit faster, yay!) but that also meant that the weapon buff part that gave your weapon ghost touch ended up on you, the player, where it doesn't work because you're not actually a weapon in most cases! Thankfully, super easy bug to fix, I just had to make the base on-hit stuff on you also grant Ghost Touch (and delete the scripting that stuck a weapon buff to you) but this bug was not out of left field in the slightest. I could have caught this one, and for that I feel bad, but it was far from random.

I don't want this to sound patronising - I'm really not trying to teach you to suck eggs. It would help if every time you
touch functionality it would be helpful to create a functional checklist so you can regression test your fix against it. I
don't know how it is in SSG but it's desirable to have separate people (testers) creating tests against the functional
specification, not the code. It would be too much work to build this from scratch for all functionality but it's manageable
if you do it as you go. Analysis from where I work, where the developer usually ends up writing the unit test, is that unit
tests always pass - because the person, naturally, designs the test according to the code they just wrote/changed.

[Amoneth]

I don't know how it is in SSG but it's desirable to have separate people (testers) creating tests against the functional specification, not the code.

I think we've already established that WE are the testers for SSG!

[Amastris]

so i wonder if the abyss aura for abyss pact warlocks is gonna get fixed correctly this time around???????

the animation still drops when going from instance to instance. I logged my tankenstein build abyss pact warlock out in the harbor on Tuesday. last night i logged her in to grab IoD stuff. in the harbor she had the aura when i ran back to my airship, poof gone. its the red and black portion of the aura that is dropping. the white scrolling skulls on the shoulders and arms sticks around.

[Jerevth]

I chuckle when reading criticism from people, outlining how devs should verify coding will work before release, yet they can't take the time to check their own spelling or sentence structure.

Glass house, pots'n'kettles, planks in the eye, etc.

I get being frustrated; I was in when the thirty-second-notice popped up each time, with a Sov xp pot burning and not chance to finish the quests.
However, how can a person demand accountability of others when they can't hold themselves accountable to spell something correctly?

[HippieBallz]

I chuckle when reading criticism from people, outlining how devs should verify coding will work before release, yet they can't take the time to check their own spelling or sentence structure.

Glass house, pots'n'kettles, planks in the eye, etc.

I get being frustrated; I was in when the thirty-second-notice popped up each time, with a Sov xp pot burning and not chance to finish the quests.
However, how can a person demand accountability of others when they can't hold themselves accountable to spell something correctly?

please don't judge those that have a hard time spelling. it has nothing to do with how they feel about a product they have time invested in. I myself have a hard time spelling even simple words and accountability has nothing to do with that fact in any way just doing this my spell checker fixed 7 things for me some people it's just hard to keep the letters straight. i get that many are upset with yesterday's update issues but to attack someone for spelling is just childish and showing of your narrow-mindedness in general. thanks and have a nice day enjoy and good luck on the niffty loots

[1420Guy]

I still find it amazing you launch a product with so many errors..not just one e, but every single time..how it it possible that you folks can't launch a somewhat finished product? Please just give us a few good excuses or a look
At your rationale ...by the way, it's Thur now and no release notes

microsoft does it all the time. programing is never 100% complete and always over budget.

[Jerevth]

please don't judge those that have a hard time spelling. it has nothing to do with how they feel about a product they have time invested in. I myself have a hard time spelling even simple words and accountability has nothing to do with that fact in any way just doing this my spell checker fixed 7 things for me some people it's just hard to keep the letters straight. i get that many are upset with yesterday's update issues but to attack someone for spelling is just childish and showing of your narrow-mindedness in general. thanks and have a nice day enjoy and good luck on the niffty loots

Honestly, I took a long look at the post I had in mind when I wrote this- before I wrote this. The post had spelling errors that aren't the result of speaking a secondary language; they were from striking a key next to the one they intended- let's say an R pressed instead of a T, as an example.

I am not judging the person- I don't know the person. Nor did I infer that they were childish or narrow minded. I said, "I chuckle when reading criticism from people, outlining how devs should verify coding will work before release, yet they can't take the time to check their own spelling or sentence structure. Glass house, pots'n'kettles, planks in the eye, etc."

I commented at the underlying irony that the lack of someone's proofreading shows when they are criticizing the work of others- simple mistakes that can be cleaned up before clicking "send".

I'm not narrow-minded, but I am counseling one should get one's act together before criticizing someone else.

[tankhealer]

An issue came up overnight as we were working toward release, and we need to postpone the patch. We will have more information as soon as we can.

Well fork me... I logged off early to go do something else out of frustration that there was going to be 2 downtimes in a row and then come back to see it was delayed lol! Why do I feel like it was a late april fools day joke?! Anyway, I do like when SSG speaks up and owns about mistakes

[Fauxknight]

1) New Iconic not giving dex bonus to quarterstaff damage. On mouse over of the weapon, it shows dex bonus to hit but strength for damage. Yes, I selected the enhancement.

The non-iconic is not giving dex to damage with weapons either, at least not a short sword or rapier.

[ismikes]

The non-iconic is not giving dex to damage with weapons either, at least not a short sword or rapier.

+1

I also am using Rapier in main hand and short sword in off-hand with two-weapon fighting. I've taken the Enhancement to get dex on damage but I'm not seeing it.

[Amoneth]

I chuckle when reading criticism from people, outlining how devs should verify coding will work before release, yet they can't take the time to check their own spelling or sentence structure.

Glass house, pots'n'kettles, planks in the eye, etc.

I get being frustrated; I was in when the thirty-second-notice popped up each time, with a Sov xp pot burning and not chance to finish the quests.
However, how can a person demand accountability of others when they can't hold themselves accountable to spell something correctly?

It's just a forum post, no harm done whatsoever, it's not something that causes bugs in a game that people are paying for, it's far from the same thing. If it was just the odd bug people probably wouldn't even comment but it happens all the time. I know it's likely to be a resource issue, that they don't have time to test changes, because of other deadlines, but that doesn't make it any less irritating. When people start to say things like "Oh they fixed X, I wonder how many things they broke while doing that", something needs to be addressed. Get more devs, get a tester, something!

[GJC]

I opened a ticket 2 days ago.
I was logged on when the worlds came down - and had already retrieved the items.

Now the one time items are GONE and I cannot retrieve.

Am I the only one with this problem?
Will it be addressed?

This is not the first time a ticket has been ignored

[Alled78]

UPDATE: An issue came up overnight as we were working toward release, and we need to postpone the patch. We will have more information as soon as we can.

The DDO worlds will be unavailable on Thursday, April 28th from 11:00 AM - 3:00 PM Eastern (-4 GMT) to release Update 54.0.1. The release notes will be published on Thursday.

have u completed this update or not? i dont understand...

[Cordovan]

have u completed this update or not? i dont understand...

Last week's patch didn't end up happening and we are working on a patch for this week. We'll have more information and release notes in the coming days.

[taterchip]

has anyone else had problems with the help tickets here... i have some that are over 3 months old and no help yet and a purchase of the new content that is not working and no response to the tickets for it either

[Valerianus]

has anyone else had problems with the help tickets here... i have some that are over 3 months old and no help yet and a purchase of the new content that is not working and no response to the tickets for it either


not the answer you want\need....but...

both normal.

customer service was almost non-operational for a long time and now it has a massive backlog. about purchases, both store and market have payment problems going on for years. both issues apply to both ssg games, ddo and lotro.



i'm sorry

[SpardaX]

has anyone else had problems with the help tickets here... i have some that are over 3 months old and no help yet and a purchase of the new content that is not working and no response to the tickets for it either

I can't help you with your tickets problem, but what about the new content isn't working?

Just in case you're experiencing the items not being given to your character, (You might know this already but a lot of people have gotten caught by it so I'll say it anyway), the items don't automatically get given to you on login for this one. There's an NPC in the harbor. You have to go to the hut between, go past it. Go past the trainers. All the way to the end of the wooden dock. There will be an NPC there with a strange name Im not going to try and spell from memory. There's also a pointer on the map with said NPC.

[GJC]

Last week's patch didn't end up happening and we are working on a patch for this week. We'll have more information and release notes in the coming days.

Will the patch restore items removed as a result of the crash last week?
Will it fix the lack of communication?